· Prepares kitchen equipmentfor use
准备厨房设备以便使用
· Assembles and prepare ingredients for menu items
为菜单上的项目安排准备原料
· Prepares simple food items
准备简单的食品
· Prepares food for service
准备食品为客人服务
· Portions and plates food
将食品切片并置于盘子上
· Assists with checking and receiving goods
协助检查和接收货物
· Store goods
储存货物
· Maintain storage areas
管理储存区
· Clean and store equipment
清洁和储存设备
· Clean premises
清洁房屋
· Handle waste and linen
处理垃圾和布草
· Maintain a hygienic kitchen
保持厨房卫生
· Cleans kitchen and equipment
清洁厨房和设备
· Maintain high standards of personal hygiene
保持高度的个人卫生
· Attends to all briefings
参加所有说明会
· Participates in training
参加培训活动
· Deliver Food and Beverageservice of high standard and in accordance with departmental standards andprocedures
按照部门的规范和程序提供高标准的餐饮服务。
· Communicates to his/hersuperior any difficulties, guest comments and other relevant information
与上级领导交流有关疑难,客人意见和其它相关信息。
· Establishes and maintainseffective employee working relationships
与员工建立并保持良好的工作关系。
· Attends and participates indaily briefings and other meetings as scheduled
参加和参与每日的例会和其它计划好的会议。
· Attends and participates intraining sessions as scheduled
参加和参与计划好的培训课程。
· Prepares for service byensuring:
确保部门的以下各项工作就绪为客人提供服务:
o Grooming is impeccable and inaccordance with ICHG personal presentation standards
遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔
o Outlet equipment is clean
设备干净
o Equipment is sorted and stored
设备分类且存放好
o Glassware is polished
玻璃器皿擦亮
o Flatware is polished
擦亮餐具
o China is clean
清洁瓷器
o Waiter stations are prepared
准备好服务台
o Cutlery is placed for buffetand table service
摆放好自助餐桌上的餐具
o Tables are set
摆设好餐台
o Reservations are read andfamiliarized
阅读并熟悉预订
o Special occasions are ready
准备好特别活动
o Music is on
放音乐
o Lighting is on
开灯
o Outlet is ready for serviceand guest comfort
酒吧准备就绪为客人提供舒适的服务。
· Carries out effective serviceby ensuring:
高效的提供服务:
o Guests are greeted and seated
迎宾并安排客人就坐
o Daily specials are explainedand upsold
说明并推销每日特价
o Food orders are processedaccurately
准确的下餐单
o Trays and tray jacks areeffectively used
有效的利用托盘和托盘架
o Food orders are taken quickly
快速的为客人写餐单
o Payment methods are handledaccurately
确的处理付款方法
o Working areas are cleaned andre-set quickly
快速的清洁工作区和重新布置
o Bar is clean
清洁的酒吧
o Used ashtrays are regularlycleaned
定时清理用过的烟灰缸
o Guests are conversed with inrelation to the food and beverage products
与客人谈论有关的餐饮产品
· Carries out effective beverageservice by ensuring:
通过确保以下内容高效的提供饮品服务:
o Beverages are upsold andregularly replenished, abiding by responsible alcohol service regulations
遵守酒精饮料服务归定,推销饮料并定时为客人续酒。
o Converse with Guests aboutwine, advising the types and styles of wine, taking wine orders and servingwine
与客人谈论葡萄酒,建意葡萄酒的品种和风格,写单和为客人送酒
o Promoting and sellingcocktails to guests
向客人推销鸡尾酒
o Making and presentingcocktails
调配和装饰鸡尾酒
o Coffee and tea is served hotand in accordance with standard
按规范提供热的咖啡和茶
· Take appropriate action toresolve guest complaints
正确处理客人的投诉。
· Food and beverage stock isstored in relation to hotel procedures
按照酒店的规定存储餐饮存货。
· Performs related duties andspecial projects as assigned
承担相关的职责和安排的特别项目。
1.Abide by Hotel’s and Department’s policy & procedure.
遵守酒店及部门的各种规章制度。
2.Perform other related duties & special projects as assigned by the supervisor.
随时执行上级分配的其他相关任务或特殊项目。
3.Review the records of internal work.
审阅内部工作记录。
4.Participate in various working meetings.
参加部门工作会议。
5.Organize the team meetings.
组织召开班组工作会议。
6.Dispose of all the work within the department.
处理部门内部各项工作事务。
7.Dispose of complaints.
处理一般性投诉。
8.Dispose of general security incidents.
处理一般性安全事件。
9.Check the work situation.
检查岗位工作情况。
要求:1.持有消防中级证者;
2.退伍军人身份;
3.熟悉预警处置流程,具备应急管理能力。