1. KEYRESPONSIBILITIES
主要职责
JobSummary – (Role Summary)
工作概述﹣(职位概述)
· Manage all aspects of one ormore full-service food and beverage outlet(s) on a daily basis and coordinatespecial events. Ensure compliance withstandards of service and operating procedures.
管理一家或更多全服务餐饮营业场所日常经营工作及协调特别的活动。确保符合服务的规范和运营的程序。
· Adhere tolocal regulations concerning health, safety, or other compliance requirements,as well as brand standards and local policies and procedures.
遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度。
EssentialDuties and Responsibilities – (KeyActivities of the role)
主要职责﹣(职务的主要工作)
· Effectively manage the restaurant by ensuring thefollowing:
有效管理餐厅的日常工作，确保日下工作正常进行：
o Oversee theImplementation of standards as detailed in the departmental standards andprocedures manual
监督部门工作标准和程序手册中列出的各项规范的贯彻执行。
o Adhere to opening andclosing procedures
遵守开始营业和结束营业的程序。
o Adhere to bill payingprocedures
遵守规定的结账程序。
o Conduct effective shiftbriefings ensuring all staff are aware of VIPs, special occasions, dailyspecials; emphasis on upselling certain products; etc
有效的进行交接班说明会，确保所有员工了解重要客人，特殊活动，每日特价，重点是推销某些产品等。
o Personally meet andfarewell a minimum of 80% of your customers
亲自迎送80%以上的客人。
o Encourage and motivatestaff to provide optimum service during all shifts
激励在岗员工为客人提供卓越的服务。
· Sharerecommendations and guest comments to Chef and Food and Beverage Manager to reflectcurrent customer profile
与厨师和餐饮经理交流意见和客人的建议从而反应当前客人的情况。
· Developand implement Promotions Calendar for F&B products in restaurant
在餐厅制定和执行餐饮产品促销活动日历。
· Managespecial event concepts
特别活动的概念管理工作。
· Anticipatemarket changes and review operations when necessary
善于预测市场的变化情况，并在必要时审评运营工作。
· Conductcompetitor analysis
对竞争对手进行分析。
· Createpositive publicity opportunities
创造良好的公众宣传机会。
· Managecustomer database and utilize effectively
管理顾客数据库并有效的加以使用。
· Up-sellproperty facilities
推销酒店的设施。
· Activelypursue cost saving measures
积极的实行节约成本的方法。
· Recyclewherever possible
尽可能再利用能源。
· Liaisewith Sales Manager during tender process to obtain new accounts; Food andBeverage specific
在竞标过程中与销售经理密切合作争取新的客户；特别是餐饮部门的客户。
· Managewage and beverage cost
管理工资和饮料成本。
· Forecasting
进行预测工作。
· Stockcontrol
有效的控制存货。
· Analyzefood and beverage statistics through point of sale system
通过销售点销售系统分析餐饮统计数据。
· Works with Superioron manpower planning and management needs
和上级领导一起进行人力规划和管理需求。
· Works with Superiorin the preparation and management of the Department’s budget
和上级领导一起编制和管理部门预算。
2. REQUIREDQUALIFICATIONS
资格
Required Skills –
技能要求
· Demonstrated ability to interact with customers,employees and third parties that reflects highly on the hotel, the brand andthe Company.
完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
· Alcohol awareness certification and/or food servicepermit or valid health/food handler card as required by local governmentagency.
持有当地政府规定的含酒精饮品知识课程证书或食品服务许可证或有效的健康或食品上岗证。
· Problem solving, reasoning, motivating,organizational and training abilities.
具有解决问题，推理，号召，组织和培训能力
· Good writing skills
具有良好的写作技能
· Leadership Skills
具有领导能力
Qualifications–
学历
· Diploma in Hotel Management, Food & Beverage,or related field.
酒店管理，餐饮或相关专业的大专学历。
Experience–
经历
· 4 years related experience, including supervisoryexperience, or an equivalent combination of education and experience
4年相关工作经历，包括管理经验，或与此相当的教育和相关工作经验结合的背景。
