任职资格 Qualification
1、招聘酒店前台、餐饮、总机、礼宾实习生。
Recruit Front Desk,F&B ,Call Center , Concierge interns.
2、应届毕业生。
Graduates
3、至少在岗六个月以上,可开具实习鉴定。
At least six months of work, can issue an internship appraisal.
4、工作认真负责,热爱酒店业。
Serious and responsible work, love the hotel industry.
5
、五天八小时,包食宿。
F
ive days and eight hours, including work meal and accommodation.
Ensures proper hand-over of logbook and information at the end of each shift.
换班时确保工作交接本和信息的交接。
Reports directly to the Front Office Manager regarding important information, problems and relevant actions taken, on an ongoing basis throughout the day.
及时直接向前厅经理报告重要信息,问题和采取相应措施。
Observing operations in the lobby and Public Area ensuring all procedures are being followed. Guaranteeing all staff handle guests courteously and professionally. Allfinancial and legal procedures are adhered to and ongoing operations aremonitored with any incidents reported in the correct manner.
关注在大堂,所有公共区域员工的对客服务,确保所有流程符合要求。确保员工有技巧、礼貌、专业的来服务客人。监控所有突发事件的处理按照相关的政策和程序要求执行。
Patrolling hotel public areas and report any damage, cleanliness issues, andpotential hazards to relevant departments.
巡视酒店公共区域并检查损坏及清洁状况,要求相关部门及时做出妥善的处理。
Reviewing daily arrivals and departures as well as in-house guest status. Ensure all guest preferences and requests are completed to the correct standards, VIP arrivalsare pre-blocked and the guests are met and escorted as outlined in theVIP treatment plan.
代表管理层与客人保持良好关系。当出现客人投诉时,主动解决问题,并报告给上级管理层。
Shall take control over small emergency situation and exercise authority confidentiality in some cases.
处理突发事件以及对其进行保密。
To ensure that Employees are familiar with in-house facilities and special promotions for the purpose of assisting guests and upselling.
确保前厅部员工对于酒店内各项设施熟悉了解,包括酒店的促销活动。
5年以上相关工作经验
Atleast 5 year similar working experience
尊重客人需求,认真对待客人的提问或投诉,热衷于满足客人期望,时刻提供专业和高水平的服务质量
Respectsguest needs; takes great interest in satisfying them by taking their interestsand complaints seriously; consistently delivers professional services with highquality work standards
工作自觉主动、负责任
Actson own initiative and takes responsibility for own work
性格开朗,能从容应对压力
Havea bright and cheerful disposition,can contend with pressure
具有良好的团队合作精神,全力支持并协助他人工作
Hasteam spirit, willing to provide assistance and helpful
出色的沟通及表达能力
Hasgood communication & interpersonal skills
英语熟练
Proficiencyin English