•Welcome and serve guest that walks into the outlet, adapting the serving style to the guest needs with intuitive but always culturally correct service.
欢迎和服务任何进入餐厅的客人,根据客人需求为客提供个性化但是符合企业文化的正确服务。
•Use the Art of Service and be responsible for the whole guest journey in and beyond the restaurant and bar experience.
使用服务艺术,并负责客人在餐厅和酒吧时和离店时的体验。
•Maintain a thorough knowledge of signature dishes on the menu and their preparation methods, beverage recipes and mixing procedures of traditional cocktails and non-alcoholic cocktails to provide the guests with an accurate recommendation.
通过了解菜单及其准备方法、饮料配方以及传统鸡尾酒和非酒精鸡尾酒的调配方法上,全面了解招牌菜,并为客人提供准确的建议。
•Know how to courteously answer the phone both internal and external and use the general rules of phone etiquette.
了解如何礼貌地回答内部和外部的电话,并使用电话礼节的通则。
•Demonstrate good knowledge of F&B POS System.
展示对餐饮 POS 系统的良好了解。
•Be responsible for table settings according to hotel standards and the restaurant concept.
根据酒店标准和餐厅概念负责摆台。
•Check that all F&B equipment is clean, polished, and organized.
检查所有餐饮设备是否干净、抛光和有序安排。
•Maintain all standards of food and beverage hygiene.
维持所有餐饮卫生标准。
•Handle all OS&E and equipment carefully and responsibly to keep damage and breakage to a minimum.
谨慎负责地处理所有运营设备设施,以最小化损坏和破损。
【岗位要求】
•Strong problem-solving ability.
有一定的应变处理问题的能力。
•Good grooming.
任何时候保持良好的仪容仪表。
•Positive action.
积极的行动力。
•Good communication skills.
良好的沟通能力。
Ensures maximum guest satisfaction through personal recognition and prompt cordial attention from arrival to departure.
提供个性化服务以及高度并亲切的关注来确保最大的客人满意度。
Liaises with other departments and necessary contracts to ensure excellent service delivery.
保持与其他部门的必要联系以确保为客人提供最优质的服务。
Maintains cashier float and ensures accurate daily report of all money received.
Attends to guest’s complaints, inquiries and requests, referees problems to Supervisor/Duty Manger if he/she is unable to assist and inform after the fact if needed.
关注客人的投诉,问询及要求,在主管或值班经理无法提供协助的情况下做出正确的判断。
Demonstrates Awareness of policies and procedures and ensure all procedures are conducted safely and within guidelines.
充分理解并展示公寓的政策和程序,确保所有的工作程序在指导方针下安全进行。
Initiate action to correct a hazardous situation and notify supervisors of potential dangers
对于危险情况以及潜在的危险情况采取正确的措施并通知经理。
Performs related duties and special projects assigned.
执行相关工作及被分配的特别项目。