Oversee daily operations of guest room floors, ensuring cleaning, linen change, and amenity replenishment meet hotel standards.
负责酒店客房楼层的日常运营管理,确保客房清洁、布草更换、物品补充等工作符合酒店标准;
Supervise and guide floor attendants, allocate tasks efficiently to enhance team productivity.
监督和指导楼层服务员的工作,合理安排任务,提升团队效率;
Inspect room hygiene and facility conditions, report maintenance needs promptly and track progress.
检查客房卫生、设施设备状况,及时反馈维修需求并跟进处理进度;
Assist in handling guest complaints and special requests to ensure satisfaction.
协助处理客人投诉及特殊需求,确保客人满意度;
Manage requisition, storage, and inventory of floor supplies to control costs and minimize wastage.
负责楼层物资的申领、保管及盘点,控制成本,避免浪费;
Participate in new staff training to facilitate rapid adaptation to role requirements.
参与新员工培训,帮助其快速适应岗位要求;
Complete other tasks assigned by supervisors.
完成上级交办的其他工作任务。