拥有1年及以上国际品牌酒店相关工作经验。 At least 1 year relevant working experience in international brand hotel.

Develop a thorough knowledge of room locations, room types, rates, discounts, hotel facilities and their hours of operation, special promotions etc.Go through relevant information about arrivals during shift; VIP, membership, Regular guests, groups, etc. Room situation and functions.Under the general direction of the Front Desk Manager or his / her delegate and within the limits of established Hotels Group brand and local policies and procedures, responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests inquiries. 负熟悉酒店客房位置、类型、房费、折扣、酒店设施、营业时间以及特殊促销等,了解每一班抵店客人信息，包括贵宾、会员、常客、团体客人抵店相关信息。检查房间状态和当天宴会,根据预订及客人要求分配房间,按照和酒店的商务目标，在前台部经理的指导下，掌握前台的有关操作，如接待、入住/退房、为客人安排房间

1.服从主管的工作安排。 2.按照客房清洁流程和质量标准，做好客房和责任区内日常清洁及计划清洁工作。 3.保持楼层责任区域内环境通道和工作间的干净整洁。 4.负责退客房的检查和报账工作。 5.协助领班做好VIP房和有特殊要求房的布置。 6.协助洗衣房做好客衣的分送工作。 7.按照规格要求布置客房，检查房内各类家具和设备的完好情况，及时报告和报修。 8.负责及时上报，处理突发事故。

Planning      sales activities: to concentrate in “selling” i.e. conduct sales calls to introduce hotels facilities,      packages, seeking business leads. 规划销售活动，集中精力于销售，例如销售拜访，介绍酒店设施和促销活动套餐，寻找商机。   To assist      DOSM/DOS in achieving monthly and year-end budget 协助销售及市场推广总监、销售总监达成月度及年终预算。   To assist      DOSM/DOS in maximizing profits by securing business 协助销售及市场推广总监、销售总监确保业务，达到利润最大化   Follow up      leads assigned by DOSM/DOS 跟进销售及市场推广总监、销售总监分配的商业线索   To maintain      good relationship with existing accounts 与现有的客户保持良好的合作关系   Develop new      markets/source of business 开拓新的市场和新业务资源   Conduct      entertainment and site inspection to accounts decision makers and booking      handlers 为客户决策者或者预定安排人安排宴请和酒店参观事宜   Sales visit      to potential accounts 商务拜访潜在客户   Negotiate      contracts with companies in designated territories 与指定区域内的公司协商合同事宜   Conduct      Sales visit to major companies in his/her designated area according to the      guidelines 根据指示，对指定区域内的主要客户进行商务拜访

Job Responsibilities 岗位职责： 1. Greet all arriving and departing guests with a smile and eye-contact. 用微笑和目光接触问候所有抵店和离店的客人。 2. Deliver and collect baggage for arriving and departing guests andgroups. 为抵店和离店的客人/团体收送行李。 3. Check closets and drawers to see if guest have forgotten items whencollecting luggage. 在收取行李时检查壁橱和抽屉确认客人没有遗留物品。 4. Deliver mail, faxes, messages, packages, flowers etc promptly to guestrooms. 迅速地把邮件、传真、留言、包裹、鲜花等送到客房。 5. Log all deliveries to guest rooms. 登记所有递交给客人的物品。 6. Have thorough knowledge of all hotel facilities and hours of operation,to be able to respond to guests’ questions correctly. 熟悉酒店所有设施、营业时间，能够正确回答客人的提问。 Job Requirements 岗位要求： Passion in hospitality industry 对酒店行业充满热情 Can accept night shift 能够接受夜班班次

【岗位职责】 1、健全各种问讯资料。 2、掌握客房预订情况，向部门经理报告重要团体和客人的订房情况，检查VIP通知单的发送情况，负责VIP接待工作的落实。 3、处理总台工作中的差错，处理宾客有关投诉。 4、负责总台财产、设备的使用管理和保养工作，及各类资料的收集、存档及管理工作。 5、检查每日的报表是否有误，并及时纠正。 6、建立体质良好的宾客关系，努力增加客房销售。 【岗位要求】 1、大专以上学历，有同岗位工作经验3年以上。 2、有良好的团队领导精神及执行力。工作认真负责，作风正派。 3、熟练掌握前厅部工作的各个环节和程序。 4、身体健康，品貌端正，气质高雅。 5、掌握酒店管理基础知识，善于同宾客交往、沟通，处理周到、果断，能独立处理各种投诉。

本岗位编制在餐饮部 【岗位职责】 1、负责VIP客户的接待、引导及全程服务，确保客户获得高品质的尊享体验； 2、根据客户需求，提供个性化接待和服务，日常为客户提供周到的用餐服务； 3、处理VIP客户的咨询、投诉及特殊要求，及时跟进并反馈解决结果； 4、执行VIP客户的专属活动、会议及用餐，确保活动流程顺畅； 5、熟悉酒店各项服务及设施，为客户提供专业的推荐与介绍； 6、完成上级交办的其他临时性工作任务。 【岗位要求】 1、形象气质佳，具备良好的职业素养与服务意识，具备丰富的礼仪知识； 2、沟通表达能力强，能够灵活应对各类客户需求； 3、具备较强的应变能力与抗压能力，能高效处理突发情况； 4、工作细致耐心，注重服务细节，追求客户体验的极致化； 5、有酒店、高端服务行业或客户接待经验者优先； 6、能适应弹性工作安排，包括节假日轮班。

任职资格：  1.同职位工作经验；  2.诚实，积极的工作态度。  3.能承受一定的工作压力，有平烫工作经验优先。

岗位职责 1.熟悉部门工作细则和流程； 2.以项目方式，参与相关的公司管理工作； 3.需每个工作计划阶段针对公司日常管理上交书面化建议； 4.执行公司安排的其他相关工作。 岗位要求 1.有志在酒店行业发展的应届毕业生/实习生； 2.对担任酒店管理人员具有高度期望； 3.热爱服务行业，具有良好的顾客服务意识、亲和力、沟通技巧和团队合作精神。

1.中专及以上学历，英语四级左右水平，能够与外籍客人独立沟通； 2.能承受工作压力，具有很好的团队协作性和服从性；  3.形象好，气质佳，思维敏捷，责任心强，能吃苦耐劳；  4.有星级酒店工作经验者优先，会使用opera系统优先； 5.能适应倒班工作。

【岗位职责】 1、随时为客人提供准确、快捷、礼貌的服务，必须在电话铃声三声之内接起电话。 2、掌握客房状况和预订状况，以及向订房单位或个人索取必要的预定资料,确保电脑中的预定信息齐全。 3、处理传真和电话预定，准确在电脑系统中输入房间预定，并在当天及时回复和确认。 【岗位要求】 1、大专学历或同等文化程度。 2、熟悉电脑操作。 3、具有良好的中英文表达能力。

岗位职责 岗位职责 1、负责管理酒店内所有电视、音响、监控、通讯、消防安全设施及其它弱电设备设施的维修保养。 2、管理酒店范围内所有弱电设备设施的安会操作程序和维修保养范围按要求进行。 3、制定弱电设备设施的年度、月度的预防性维修保养计划，提出自己的建议并保证计划按规定的要求和规范按时完成。 4、保证酒店背景音乐、电视节目的正常播放以及电话的畅通。 5、接受和完成值班室的运行调度和日常维修工作指令。 6、按经营需要提出更新改造设备的合理化建议。

The Sales Executive will be responsible for managing an account portfolio with the aim to generate and maximise hotel revenue and market share. Key to this role is building relationships and developing networks within new and existing accounts in order to increase revenue and conversion. Duties and Responsibilities FINANCIAL RETURNS · Validate the potential of assigned accounts and create account plans as per the IHG hotel standard operating procedures · Grow assigned accounts so to meet fixed goals and maximise profitability · Gather information on current and prospective clients / contacts to generate incremental business · Maintain effective control of sales expenses PEOPLE · Use both account interactions and publicly available tools to monitor competitors' activities as it relates to both the hotel and the portfolio of accounts and share relevant information with key stakeholders in line with hotel procedures · Provide feedback to management on changing market conditions, including competition and market trends · Involve the Sales Manager where appropriate on sales calls and sales meetings · Communicate to his/her superior any issues encountered and other relevant information · Attend and participate in training sessions, daily briefings and other meetings as required · Where applicable, supervise, guide and train Sales Coordinators in carrying out their responsibilities GUEST EXPERIENCE · Network within one’s portfolio of accounts to build relationships with key decision makers and other relevant staff · Conduct client meetings as well as planning and coordinating site introduction tours and inspections · Handle and manage clients’ queries or issues · Be proactive and responsible for the follow up of new sales leads to enhance guest experience · Develop and maintain contact with business generators (MICE Planner; travel agents; etc.) RESPONSIBLE BUSINESS · Ensure accurate and timely updating of an accurate record of all relevant activities in the provided Sales System (i.e. Delphi; Opera; etc.) for future reference and control purposes · Update Account and Contact profiles, attach Account plans, ensure ‘live’ information for action · Develop awareness and reputation of the hotel and the brand in the local community. Perform other duties as assigned. ACCOUNTABILITY This is sales and marketing executive position in a full or limited service hotel and may include meeting space and/or catering facilities. Performance of this role should be measured by the following key metrics: · Key Performance Objectives set annually (as per IHG policy) · Individual Account Plans · No. of sales meetings · No. of leads from new accounts · No. of leads from existing accounts · Value of definite leads from new accounts · Value of definite leads from existing accounts · Process compliance as the indicated compliance in the Standard Operating Procedures QUALIFICATIONS AND REQUIREMENTS Degree or Diploma in Marketing, Business or Hospitality Management desired, and a minimum of one year of relevant Sales experience in Hospitality or a related service industry. Expected to possess the following skills: · In-depth knowledge of sales principles and techniques · Effective communication and negotiation skills · Strong knowledge of hotel products, rates and marketing programmes · Excellent PC skills (including MS Office) · Ability to develop strong relationships with customers and other stakeholders · Knowledge and experience of Sales Systems (i.e. Delphi; Opera; etc.) is advantageous

岗位职责 1.协助酒店高级管理层负责及整个饭店的运作收集对客服务过程中所产生的问题信息。 2.宾客服务经理在前厅经理的直接领导下，在当班期间负责整个酒店的正常运作。 3.要负责处理宾客的问题和投诉。 4.要负责重要宾客的迎领工作。 5.进行整个酒店的安全和日常的设备检查工作。 6.解决当班期间发生的安全问题。 7.向其它班次协调交班记录上需要沟通的事项。 岗位要求 1.大专以上学历，有国际酒店同岗位工作经验优先。 2.能用流利的英语从事前厅服务形象气质佳，精通电脑操作，具备较强的英文听说读写能力。 3.仪表端庄，热爱酒店工作，钻研业务，反应敏捷，善于交际具有较好的管理和协调能力，能够很好的发挥其管理、领导和监督的作用。 4.注重细节，工作有责任心，敢于承担责任，执行力较强。 5.有上进心和良好的学习能力和抗压能力。

The Four Seasons Hotel Dalian is looking for talent who shares a passion for excellence and who infuse enthusiasm into everything they do. 大连四季正在寻找你 - 对工作具有极大的热情，热爱你所从事的职业。 About Four Seasons  关于四季酒店 We have chosen to specialize within the hospitality industry by offering only experiences of exceptional quality. Our objective is to be recognized as the company that manages the finest hotels, resorts, and residence clubs wherever we locate. We create properties of enduring value using superior design and finishes and support them with a deeply instilled ethic of personal service. Doing so allows Four Seasons to satisfy the needs and tastes of our discerning customers, and to maintain our position as the world's premier luxury hospitality company. We succeed when every decision is based on a clear understanding of and belief in what we do, and when we couple this conviction with sound financial planning. We expect to achieve a fair and reasonable profit to ensure the prosperity of the company and to offer long-term benefits to our hotel owners, our customers, and our employees. We demonstrate our beliefs most meaningfully in the way we treat each other and by the example we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others as we would have them deal with us. 我们对酒店服务心无旁骛，矢志不渝，并以高品质为重。无论我们的酒店、度假酒店、及住宅俱乐部坐落在何处，目标都是成为举世公认的最佳酒店管理集团，且盈利可观。要达到这种卓越的成绩，必须在各方面都超越群伦。我们所创建的酒店，在设计及选料方面，均属无上之选，务求能够满足客人的高贵品味和严格要求，同时保持豪华酒店的优质崇高地位。 我们的成功，有赖于清楚认定我们对每件事的信念，并与有效的财政计划相互配合。我们预计能为酒店带来合理的利润，确保业绩蒸蒸日上，并为股东、客人及员工谋求长远的利益。 我们将四季酒店的信念，通过彼此互敬互重及互相建立榜样，切实地具体表现出来。我们所坚持的价值观或原则，正是我们如何善待客人、商业伙伴及同事。 About Four Seasons Dalian  关于大连四季酒店 The Four Seasons Hotel Dalian boasts a prime location, situated at the heart of Renmin Road and the core of the Donggang Business District. It’s this history that inspired the NBBJ Shanghai-designed building’s interiors by acclaimed international firm Hirsch Bedner Associates of Singapore. The design concept for Four Seasons Hotel Dalian draws inspiration from the rich historical of the city, particularly its deep-rooted connection with trains and the romantic allure associated with Dalian. Artfully designed rooms that offer a brand of comfort and cutting-edge technology, capturing both the city’s magnificent skyline and the stunning ocean vistas. The interiors of the hotel’s signature restaurants were conceived by Tokyo-based Strickland, which drew inspiration directly from the city’s history and culture to create authentic and unforgettable experience. A distinguished collection of six restaurants and bars, including Cantonese delicacies, Western fare, Japanese cuisine, specialty bars, lounges, and a deli shop. With top-notch chefs and exceptional ingredients, we create an unparalleled fine dining experience that lingers in memory. 大连四季酒店地理位置优越，坐落于人民路东港商务区中心地带，眺望海景和港口景色，是东港商务区核心所在。 NBBJ操刀设计的大楼内，新加坡著名的Hirsch Bedner Associates公司由城市悠久历史中汲取灵感进行室内设计，尤其是与火车密不可分的深厚渊源以及这座城市本身的浪漫情怀。 每间客房都是巧思设计之作，融合了舒适与前沿技术，不仅捕捉了城市壮观的天际线，更有绚烂的海景尽收眼底。 酒店特色餐厅的内部设计由东京知名工作室Strickland操刀，其灵感直接来源于当地历史文化，旨在打造真实而难忘的体验。 六个餐厅和酒吧构成了独特的美食合集，包括粤式菜肴、西餐、日本料理、威士忌、大堂吧和甜品坊。凭借顶级大厨和卓越食材，为宾客打造一种无与伦比的高级餐饮体验，让人回味无穷。 Key Responsibilities 主要工作职责 1.Delivers the brand promise and provide exceptional guest service at all times. 2.Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests. 3.Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. 1. 确保遵循品牌承诺并始终提供优异的对客服务。 2. 核实抵店、离店细节并根据客人要求安排行李及交通运输等服务。 3. 以热心、灵活的方式与其它员工紧密合作， 专注于酒店的成功和客人的满意。 Preferred Skill and Qualification 任职要求 1.College graduate or Certificate 2.Good communication skill. 1.大学或相关学历。 2.良好的沟通能力。 Learn more about what it is like to work at Four Seasons – Visit us: 想要了解更多，请登录以下网站并关注我们： 四季酒店官网职业机会：http://jobs.fourseasons.com/

岗位职责/职位描述 The Four Seasons Hotel Dalian is looking for talent who shares a passion for excellence and who infuse enthusiasm into everything they do. 大连四季正在寻找你 - 对工作具有极大的热情，热爱你所从事的职业。 About Four Seasons  关于四季酒店 We have chosen to specialize within the hospitality industry by offering only experiences of exceptional quality. Our objective is to be recognized as the company that manages the finest hotels, resorts, and residence clubs wherever we locate. We create properties of enduring value using superior design and finishes and support them with a deeply instilled ethic of personal service. Doing so allows Four Seasons to satisfy the needs and tastes of our discerning customers, and to maintain our position as the world's premier luxury hospitality company. We succeed when every decision is based on a clear understanding of and belief in what we do, and when we couple this conviction with sound financial planning. We expect to achieve a fair and reasonable profit to ensure the prosperity of the company and to offer long-term benefits to our hotel owners, our customers, and our employees. We demonstrate our beliefs most meaningfully in the way we treat each other and by the example we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others as we would have them deal with us. 我们对酒店服务心无旁骛，矢志不渝，并以高品质为重。无论我们的酒店、度假酒店、及住宅俱乐部坐落在何处，目标都是成为举世公认的最佳酒店管理集团，且盈利可观。要达到这种卓越的成绩，必须在各方面都超越群伦。我们所创建的酒店，在设计及选料方面，均属无上之选，务求能够满足客人的高贵品味和严格要求，同时保持豪华酒店的优质崇高地位。 我们的成功，有赖于清楚认定我们对每件事的信念，并与有效的财政计划相互配合。我们预计能为酒店带来合理的利润，确保业绩蒸蒸日上，并为股东、客人及员工谋求长远的利益。 我们将四季酒店的信念，通过彼此互敬互重及互相建立榜样，切实地具体表现出来。我们所坚持的价值观或原则，正是我们如何善待客人、商业伙伴及同事。 About Four Seasons Dalian  关于大连四季酒店 The Four Seasons Hotel Dalian boasts a prime location, situated at the heart of Renmin Road and the core of the Donggang Business District. It’s this history that inspired the NBBJ Shanghai-designed building’s interiors by acclaimed international firm Hirsch Bedner Associates of Singapore. The design concept for Four Seasons Hotel Dalian draws inspiration from the rich historical of the city, particularly its deep-rooted connection with trains and the romantic allure associated with Dalian. Artfully designed rooms that offer a brand of comfort and cutting-edge technology, capturing both the city’s magnificent skyline and the stunning ocean vistas. The interiors of the hotel’s signature restaurants were conceived by Tokyo-based Strickland, which drew inspiration directly from the city’s history and culture to create authentic and unforgettable experience. A distinguished collection of six restaurants and bars, including Cantonese delicacies, Western fare, Japanese cuisine, specialty bars, lounges, and a deli shop. With top-notch chefs and exceptional ingredients, we create an unparalleled fine dining experience that lingers in memory. 大连四季酒店地理位置优越，坐落于人民路东港商务区中心地带，眺望海景和港口景色，是东港商务区核心所在。 NBBJ操刀设计的大楼内，新加坡著名的Hirsch Bedner Associates公司由城市悠久历史中汲取灵感进行室内设计，尤其是与火车密不可分的深厚渊源以及这座城市本身的浪漫情怀。 每间客房都是巧思设计之作，融合了舒适与前沿技术，不仅捕捉了城市壮观的天际线，更有绚烂的海景尽收眼底。 酒店特色餐厅的内部设计由东京知名工作室Strickland操刀，其灵感直接来源于当地历史文化，旨在打造真实而难忘的体验。 六个餐厅和酒吧构成了独特的美食合集，包括粤式菜肴、西餐、日本料理、威士忌、大堂吧和甜品坊。凭借顶级大厨和卓越食材，为宾客打造一种无与伦比的高级餐饮体验，让人回味无穷。 Key Responsibilities 主要工作职责 1. Work with other staff to serve guest needs by providing exceptional knowledge of food & beverage menu items as well as information regarding preparation methods. 2. Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests. 3. Work harmoniously and professionally with co-workers and supervisors. 1. 与其他同事共同提供优质服务。 2. 提前预期客人需要，确定满意并且提供建议，对于客人要求和疑问 及时、适当的回复。 3. 与其他同事和管理层共同协作，保持专业性。 Preferred Skill and Qualification 任职要求 1. University education or equivalent education. 2. Intermediate English ability. 1.大专及以上学历。 2.中等英语能力。 Learn more about what it is like to work at Four Seasons – Visit us: 想要了解更多，请登录以下网站并关注我们： 四季酒店官网职业机会：http://jobs.fourseasons.com/

The Four Seasons Hotel Dalian is looking for talent who shares a passion for excellence and who infuse enthusiasm into everything they do. 大连四季正在寻找你 - 对工作具有极大的热情，热爱你所从事的职业。 About Four Seasons 关于四季酒店 We have chosen to specialize within the hospitality industry by offering only experiences of exceptional quality. Our objective is to be recognized as the company that manages the finest hotels, resorts, and residence clubs wherever we locate. We create properties of enduring value using superior design and finishes and support them with a deeply instilled ethic of personal service. Doing so allows Four Seasons to satisfy the needs and tastes of our discerning customers, and to maintain our position as the world's premier luxury hospitality company. We succeed when every decision is based on a clear understanding of and belief in what we do, and when we couple this conviction with sound financial planning. We expect to achieve a fair and reasonable profit to ensure the prosperity of the company and to offer long-term benefits to our hotel owners, our customers, and our employees. We demonstrate our beliefs most meaningfully in the way we treat each other and by the example we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others as we would have them deal with us. 我们对酒店服务心无旁骛，矢志不渝，并以高品质为重。无论我们的酒店、度假酒店、及住宅俱乐部坐落在何处，目标都是成为举世公认的最佳酒店管理集团，且盈利可观。要达到这种卓越的成绩，必须在各方面都超越群伦。我们所创建的酒店，在设计及选料方面，均属无上之选，务求能够满足客人的高贵品味和严格要求，同时保持豪华酒店的优质崇高地位。 我们的成功，有赖于清楚认定我们对每件事的信念，并与有效的财政计划相互配合。我们预计能为酒店带来合理的利润，确保业绩蒸蒸日上，并为股东、客人及员工谋求长远的利益。 我们将四季酒店的信念，通过彼此互敬互重及互相建立榜样，切实地具体表现出来。我们所坚持的价值观或原则，正是我们如何善待客人、商业伙伴及同事。 About Four Seasons Dalian 关于大连四季酒店 The Four Seasons Hotel Dalian boasts a prime location, situated at the heart of Renmin Road and the core of the Donggang Business District. It’s this history that inspired the NBBJ Shanghai-designed building’s interiors by acclaimed international firm Hirsch Bedner Associates of Singapore. The design concept for Four Seasons Hotel Dalian draws inspiration from the rich historical of the city, particularly its deep-rooted connection with trains and the romantic allure associated with Dalian. Artfully designed rooms that offer a brand of comfort and cutting-edge technology, capturing both the city’s magnificent skyline and the stunning ocean vistas. The interiors of the hotel’s signature restaurants were conceived by Tokyo-based Strickland, which drew inspiration directly from the city’s history and culture to create authentic and unforgettable experience. A distinguished collection of six restaurants and bars, including Cantonese delicacies, Western fare, Japanese cuisine, specialty bars, lounges, and a deli shop. With top-notch chefs and exceptional ingredients, we create an unparalleled fine dining experience that lingers in memory. 大连四季酒店地理位置优越，坐落于人民路东港商务区中心地带，眺望海景和港口景色，是东港商务区核心所在。 NBBJ操刀设计的大楼内，新加坡著名的Hirsch Bedner Associates公司由城市悠久历史中汲取灵感进行室内设计，尤其是与火车密不可分的深厚渊源以及这座城市本身的浪漫情怀。 每间客房都是巧思设计之作，融合了舒适与前沿技术，不仅捕捉了城市壮观的天际线，更有绚烂的海景尽收眼底。 酒店特色餐厅的内部设计由东京知名工作室Strickland操刀，其灵感直接来源于当地历史文化，旨在打造真实而难忘的体验。 六个餐厅和酒吧构成了独特的美食合集，包括粤式菜肴、西餐、日本料理、威士忌、大堂吧和甜品坊。凭借顶级大厨和卓越食材，为宾客打造一种无与伦比的高级餐饮体验，让人回味无穷。 Key Responsibilities 主要工作职责 1.Delivers the brand promise and provide exceptional guest service at all times. 2.Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests. 3.Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. 1. 确保遵循品牌承诺并始终提供优异的对客服务。 2. 核实抵店、离店细节并根据客人要求安排行李及交通运输等服务。 3. 以热心、灵活的方式与其它员工紧密合作， 专注于酒店的成功和客人的满意。 Preferred Skill and Qualification 任职要求 1.College graduate or Certificate 2.Good communication skill. 3.Fluent in oral and written Korean or Russian. 1.大学或相关学历。 2.良好的沟通能力。 3.流利的韩语或俄语口语及书写能力。 Learn more about what it is like to work at Four Seasons – Visit us: 想要了解更多，请登录以下网站并关注我们： 四季酒店官网职业机会：http://jobs.fourseasons.com/

【岗位职责】 1、负责主持楼面服务工作，服从餐饮总监和上级领导的安排。对本部门各项工作有计划的安排、检查、督导、协调、考核下属工作。确保完成酒店各项经营指标。各项工作规范性、程序化、标准化、制度化。 2、主持本楼面的工作例会，听取汇报，督促工作建设，提高工作质量、工作效率，及时调整、协调各部门的工作，及时发现解决工作中存在的问题。 3、根据市场情况和季节变化，了解宾客需求及时将信息反馈给厨师长，并配合厨房拟定菜肴回复计划。控制物品标准规格和要求，满足市场供应。 4、负责要求和监督各岗位执行各项规章制度，负责楼面范围的卫生，对餐厅环境及餐厅卫生负有领导责任，负责本部门的消防安全和质量管理工作。 5、注重现场管理，安排大型团体宴会并接待好VIP客人，妥善处理客人的投诉。 6、负责督促各部门保持设备整洁完好和正确使用，家强餐具价值易耗品的费用控制，制定餐具管理赔偿制度，节约费用成本。 7、建立良好的公共关系，加强沟通，广泛收集宾客及其他部门的意见，总结经验纠正错误，不断改进工作。 8、审阅每天业务报表，掌握当日客情预定，资源准备及厨房准备工作，了解当日的重要客情，以及宾客的有关情况和特殊要求，认真组织安排各项当前准备工作。 9、协助配合本部门员工的专业节能培训及日常的质量管理工作，提高全面综合素质。 10、做好思想政治工作，抓好本楼面精神文明建设，宣传企业文化，关心员工生活，增强企业凝聚力，奖罚分明，激发员工工作的积极性，更好的开展工作。 11、协调本部门与其他部门的关系，做好总监和总经理交办的其他工作。 【岗位要求】 1、五官端正，沟通能力良好，处事灵活，服务意识强； 2、有丰富的大型中餐管理经验； 3、具备良好的职业道德和餐饮服务精神。

【岗位职责】 1、按照部门的规范和程序提供高标准的餐饮服务。 2、正确处理客人的投诉。 3、根据酒吧存货量领取酒吧物品。 4、为酒吧侍应生提供基本的饮料知识和饮料服务的培训。 5、召开每日例会和参加计划好的餐饮部会议。 6、为销售，饮品创新和利润制定部门的规范和程序。

【职位描述】 1.保持拜访客人的专业性。 2.保持对酒店的设施设备、特征和服务的具体了解。 3.对竞争对手进行密集的调查，对其酒店产品知识透彻的了解。 4.系统而有效地拜访现有的和潜在的范围之内的客户，把所得的发现和机会整合成报表并上交给销售部总监。 5.专业地进行日常电话销售，寻求并确定新的商机。 6.计划并执行对现有的和潜在的客户的拜访，开发新的商机。 7.建立强大的联系信息库，以便获取关于各种计划好的将要举行的活动/宴会的信息。 8.根据年度市场营销计划上标明的个人负责区域来执行销售活动计划。 9.完成每月和年度个人目标、公司客户房晚数和客房收入指标。 10.与相关的运营部门保持良好的协调和合作关系，确保满足客人的要求和期望。 【任职要求】 1.有2年以上酒店市场销售部工作经验 2.有较好的服务精神和沟通技巧 3.能够熟练运用办公软件

岗位职责 1.在用餐期间确保及时纠正错误的餐位，保持操作台的干净和整齐，与厨房保持有效的沟通； 2.协助部门经理做好员工技能培训，提高员工的技能和服务意识； 3.处理餐厅客诉问题，关注并努力提高餐饮收入； 4.协助部门经理做好餐厅日常的运营管理。 岗位要求 1.具备1年以上相关工作经验； 2.具有良好的组织协调能力及良好的人际关系。

【岗位职责】 1、配合客房部经理做好人员管理及工作分配。 2、做好客房易耗品的日常管控，确保部门成本及各项费用，得以良好的控制。 3、根据酒店的运营标准，随时对房间和设施设备及各项物品进行检查。 4、制定部门的年度预算，并确保部门的经营费用控制在预算之内。 5、检查客房部的设施和管理，抽查及提升本部门整体工作质量及工作效率。 【岗位要求】 1、中专/高中毕业以上学历。 2、有2年以上客房领班带班工作经验，熟悉客房部专业知识。 3、具有组织协调能力、应变能力、经营能力以及文字表达能力和信息管理能力。

岗位描述： 负责酒店室内外公共区域清洁卫生工作。 任职条件： 吃苦耐劳，有较强的责任心。

【岗位职责】 1、确保公司的政策和程序，并服从品牌标准。 2、自信地知道食品和饮料菜单内容并能够详细地解释给客人，理解餐饮需求并提供适当的建议。 3、确保餐厅区域每餐段都将按标准设定，这包括摆台,设置自助餐,所有设备准备好服务,确保你已经被你的主管做了餐前会议。 4、确保自助餐台的干净和整洁。 5、确保服务台保持干净和整洁。 6、有效地与厨房沟通。 7、确保完全了解食品出品，已做更好推销。 8、和客人和同事礼貌友好。 9、呈现菜单给客人和点饮料。 10、推荐菜品和饮料。 11、要知道厨房和餐厅之间协调的重要性。 12、当客人到达和离开时，要协助拉椅子。 13、清理桌面垃圾。 14、不断的补充与替换：面包，黄油，水，烟灰缸，和其他配料。 15、客人离开后，马上重新摆台。 16、给不同区域及时补充清洁项目。 17、在适当的地方摆放及更换布草。 18、完成经理，副经理，督导分配的工作。 19、当督导要求时，可胜任其他工作。 20、参加酒店安排的所有培训。 21、彻底了解服务流程。 22、在繁忙时迅速完成工作。 23、灵活性班次。 24、必要的团队合作。 25、确保知道每日特价菜项目，估清项目(缺货的物品)在用餐时间开始前,所有饮料确保可用。 26、知道并了解所有单杯葡萄酒。 27、熟知座位号码、酒店政策对着装要求,单间的情况等 28、餐饮总监和经理可能安排其他工作。 【岗位要求】 1、至少1年相似职位。 2、英语沟通能力。 3、形象好。