ESSENTIAL FUNCTIONS主要职责：
-始终确保提供一个礼貌及专业的服务。
Provides a courteous and professional service at all times.
-以礼貌、高效的方式处理客人和员工的要求，如果不能马上找到解决办法，则及时进行汇报。
Handles guest and employee enquirers in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing a prompt follow-up.
-与客人和同事保持基于良好工作关系的接触。
Maintains positive guest and colleague interactions with good working relationships.
-充分熟悉公寓的每一个细节布局，其位置及功能：喷淋系统及烟雾探测器；灭火器材及紧急出口；消防控制室和消防指示仪表板；紧急疏散/公共广播系统；紧急集合区；消防/炸弹威胁和安全程序；电梯；紧急报警电话号码；急救设备。
To be fully conversant with every detail of the Residences layout and the location and
functions of:
-Sprinkler system and smoke detectors
-Fire fighting equipment and emergency exits
-Fire control room and fire indicator panels
-Emergency evacuation / public address systems
-Emergency assembly area outside hotel
-Fire / bomb threat and security procedures
-Lifts
-Emergency phone numbers
-First aid equipment
-为客人及员工提供财产安全，使其免遭破坏，偷窃及任何犯罪行为。
To safe guard the guest and employees’ property from vandalism, theft and any kind of crime.
-配合主管完成各类突发事件应急处置。
Cooperate with the supervisor to complete all kinds of emergencies.
-为客人及业主提供安全舒适的居住体验。
Provide a safe and comfortable living experience for the guests and the property owners.
-确保包括贵重物品在内的L&F物品的安全。
Ensure the safety of valuables and L&F items.
-帮助并为客人引路。
To be helpful to guests or patrons to the various outlets or functions.
-确保员工按照MAHA政策和程序上下班打卡。
To ensure that employees punch in / out and following established policy and procedures of the MAHA.
监测和控制所有员工、访客和承包商从员工通道进出公寓区域。
-To monitor and to control the movement of all employees, visitors and contractors leaving or entering the residence through the staff entrance.
-以准确有效的判断、处理各项工作。
To handle all tasks with diplomacy, tact, appropriate discretion and efficiency.
-按照公司规定的政策和程序，协助检查员工所携带的包裹/物品及更衣柜。
To assist in searches of staff baggage / belongings and lockers according to specified policy and procedures.
-严格记录和控制从员工入口及卸货处进出的访客的物品。
To record and to control all visitors’ belongings / items when entering and leaving the hotel premises through the employee entrance or loading dock.
-确保未经允许的人员不得进入楼层和办公区域。
To ensure that unauthorized personnel do not gain access to the floors and back of the house areas.
-确保承包商和访客用有效证件换取访问证后，方可从员工通道和卸货口进入。To Ensure that contractors and visitors must exchange valid identification for a visitor pass before entering through the staff passage and unloading port
-应准确了解外部承包商所做设备安装、工程项目及公寓改造项目的地点、情况。
To be aware of all locations of residence equipment installation, residence project or renovation which will be handled by outside contractors.
-确保公寓和工作区的清洁。
To ensure the cleanliness of working areas and residence premises.
-用对讲机联络，保持对公寓周边地区的监测和控制。
To monitor and to control the situation around the residence by radio telecommunication.
-检查并确保所有监控录像设备正常运行。
To check and to ensure that all CCTV recording is properly operated.
-检查紧急报警电话情况。
To check Operator of emergency phone alarms.
-确保任何时间车道畅通，交通流量顺利。
To ensure the forecourt driveway is free of obstruction and the traffic flow are smooth at all times.
-当职期间，确保所有活动和各项功能正常运行。
To ensure to check all current events, activities and functions at the time of the duty.
-确保安全通道无异常情况。
To ensure that the emergency escapes doors are secured.
-确保无闲杂人员进入行李房，消防出口，前台和宴会厅。
To ensure that no unauthorized persons stray into luggage rooms, fire exits, bell counter or function rooms.
-在大厅前疏导交通，引导司机，确保门前车道不被堵塞。
To guide drivers and ensure smooth traffic control in front of Main Entrance.
-控制公寓周围停车，采取必要行动移开未经允许停放的车辆。
-To control parking along the residence premises and take necessary actions to remove unauthorized
KNOWLEDGE AND SKILLS任职要求：
Education 教育水平：
-High school education or equivalent experience.
高中或以上学历。
Experience 工作经验：
-Minimum one year in current role
至少在当前职位有一年经验
Skills and Abilities 技能及能力：
-具有良好的应变反应能力。
Good strain response ability
-具备基本电脑操作知识。
Requires knowledge of the basic ability to operate computer.
-具备基本英语听说读写能力。
Be basic in reading, speaking and writing English.
-冷静耐心，具备服务热情。有强烈的事业心与责任心，具备团队精神，秉公办事。
Calm patience and patient and be of service passion. Team player. Being fair and responsible. Be passion and love working.
