The Learning & Development Manager will be responsible formanaging the learning process within the hotel. They will ensure that alllearning and development activities are completely aligned with the culture,Accor values, Pullman strategy, and the hotel. They are a partner in thequality process of the hotel.
学习与发展经理将承担管理酒店培训的责任。该职位将确保酒店开展的所有培训与发展活动是完全符合集团文化、雅高价值、铂尔曼战略和酒店的。该职位是酒店质量运作中的合作伙伴。
1.Develop annualhotel training plans and prepare quarterly reports to management.
制定年度培训计划和准备酒店季度报告。
2.Develop andmaintain hotel’s training facilities which include the training room &library.
发展和维护酒店培训设备设施，包括培训教室和图书馆。
3.Prepare themonthly training calendar and arrange the training courses.
准备月度培训计划和安排培训课程。
4.Maintain,supervisory and management training records.
维护、监督和管理培训记录。
5.Identify internaland external training resources and optimize the training budget.
识别内部和外部培训资源以及优化培训预算。
6.Provide trainingto support quality standards to ensure a luxury guest experience.
提供支持保证服务质量和奢华顾客体验的培训项目。
7.Greet and begenerous to all guests and colleagues and always willing to offer theassistance.
主动热情的回应客人及同事的需求，并提供帮助。
8.OrganizeColleague Relations activities.
组织员工关系活动。
9.Coordinate onCONNECT (community service) activities.
协助筹备社区服务及福利活动。
10.Maintain Employeerelations.
维护员工关系。
11.Conduct an annualtraining needs analysis for each department within the hotel and incorporatethe hotel’s training plan with the Business Plan of the hotel.
对于酒店内的各部门开展年度培训进行需求分析，并且将酒店年度培训计划与业务计划相结合。
12.Review trainingpolicies, procedures and practices and recommends improvement to management.
回顾培训政策、程序和实践，并且向管理层建议改进提高的意见。
13.Coordinate withthe department managers to help identify departmental trainer and trainingopportunities for employees.
协调各部门经理，来帮助他们识别部门培训师和培训机会。
14.Counsel hotelpersonnel as needed in areas such as career planning, training and developmentetc.
根据需求为员工开展相应职业生涯规划、培训和发展等咨询。
15.Incorporatecustomer information as part of the training strategy; understand the impact ofthe key components of a successful hotel: employees, customers, owners andprofit.
将客户信息始终作为培训战略的一部分，理解影响一个酒店成功的因素：员工、顾客、业主和利润。
16.Manage andimplement company training programs and deliver training sessions witheducational methods adapted to adult learning styles.
管理和执行公司培训项目并使用适合成年人学习的风格来实施培训课程。
17.Develop and adapttraining programs to meet day to day hotel needs(including lesson plans,participant materials, job aids and user manuals)
发展和改进培训方案以满足酒店的需求（包括课程计划、学员手册、辅助程序和用户手册）
18.Maximize learningby providing a creative and efficient environment in the delivery of trainingsessions
在培训课程中最大化的提供有创造性的和有影响力的学习环境。
19.Shareresponsibilities for the integration and orientation process of new hires andassist with implementation of new policies, procedures and standards.
分担责任来整合及培训在新员工入职程序上，并且协助执行所有新的政策、程序和标准。
20.Keep theeffective networking within the Pullman and Accor training communities.
在铂尔曼酒店和雅高培训社区内拥有有效的工作关系网。
21.Has the owndepartment development plan to keep their training knowledge and skillscurrent; Coach and offer the guidance to the Asst. Learning & DevelopmentManager & Officer on all the training issues.
拥有自己部门的发展规划来保证培训部成员的培训知识和技能，指导和提供支持来帮助培训主管及英语培训师在培训上的需求。
22. Plan and executesEmployee social, athletic and recreational program..
计划, 组织员工的社会的、运动的和娱乐的活动。
23.Ensures thebrand’s cultures, quality standards and behaviours/attitudes are appliedlong-term throughout the hotel, with making and posting different kinds ofposters.
通过制作和发布各种海报，确保品牌的文化、质量标准和行为/态度能长期在酒店使用。
岗位要求
1.本科及以上学历，有相同岗位工作经验2年以上。
2.具有良好的沟通能力和协调能力。
3.具有较强的文字综合能力和口头表达能力。
3.能按照酒店经营发展对人才的需要，制订酒店总体培训规划和实施计划。
4.熟悉员工的规律、特点和岗位培训工作程序。
