有国家消防职业资格证书的人员优先考虑
To fulfill the hotel security duties and procedures to ensure the safety of customers, employees, hotel, and hotel assets.
履行酒店安全职责和程序,以确保顾客、员工、酒店和酒店资产的安全。
Ensure that all security officers and all employees of the hotel to comply with all safety regulations.
确保所有酒店的人员和所有员工遵守所有的安全条例。
Maintain a vigil on the closed circuit TV system.
保持闭路电视系统的监控。
Ensure checks are conducted on fire panel, fire hose real outlets and fire barriers and all other safety equipment and ensure that all are in good working order and report to the Security Manager any item of equipment which is faulty.
确保消防面板、消防水带的网点、防火屏障和其他安全设备的例行检查,确保以上所有设备的良好运行,向保安部经理汇报任何设备的故障。
For unusual luggage, guests or vehicles remain on high alert.
对异常的的行李、客人或车辆保持高度警惕。
Report on the hotel property damage and safety or dangerous events.
对酒店财产损失、安全隐患或危险事件进行报告。
On a regular basis to learn all kinds of safety laws and regulations, to ensure compliance with the relevant laws and policies and fire handling procedures.
定期学习各种安全法律、法规,以确保遵守有关法律、政策和火灾处理程序。
Ensure fire exit unobstructed.
确保安全出口畅通。
SUMMARY:
工作概述:
Guest Service Manager provides supervision, direction and leadership to all Front Office personnel under the guidance of the Front Office Manager in accordance with the objectives, performance and quality standards established by Hilton Hotels and Resorts and Hilton Wuhan, Riverside.
宾客服务经理在前厅部经理的领导下提供监督、指导和领导前厅部并使其与希尔顿酒店集团和武汉世茂希尔顿酒店所制定的目标,服务和质量标准相一致。
Overseas and direct all aspect of day to day public area operations. Proactive and quick to assess area which needs attention and decisive action. Should always be firm but fair treatment among peer and subordinates. Ensures effective communication among all Front Office personnel and other department. Ultimately, the Guest Service Manager must be an active liaison between management and the guest.
总揽并督导办公区域的日常运作,必须积极主动并及时地判断出需要特别注意及需采取行动的区域。要公平对待同级和下级,确保和前厅部内部及与其他部门保持有效的沟通。同时,宾客服务经理需协调管理层与客人之间的关系。
CHARACTERISTICS REQUIRED
资质要求
1. Presentable.
外貌端正
2. Communication skills, ability of solving problems.
沟通良好,有一定解决问题的能力
3. Good Health.
身体健康
4. Articulate.
语音清晰
5. College graduate.
大学专科以上学历
6. Hotel Management, English etc. is preferred.
酒店管理、英语等相关专业优先考虑
7. Willing to work long hours.
能够适应长时间工作
8. Minimum of 4 years experience at front office department.
至少有4年前厅部的工作经验
9. At least 2 years experience in same position in similar capacity in 5 Star Hotel
至少2年五星级酒店相同职位工作经历
To ensure the good co-ordinate of orders.
确保所有订单的质量一致性
To have a complete understanding and to follow up on hotel policies relating to fire, hygiene, health and safety.
对酒店的防火措施,卫生管理,健康安全方面理解正确全面并致力去推进
To attend kitchen supervisor briefings
出席每日厨房部例会
To conduct section briefing in the absence of section chef
在厨师长缺席时负责部门例会
To assist the Sous Chef in whole section organization.
帮助厨师长管理该部门的运作
To monitor the quality and quantity of all food items being served.
控制好产品的质量和数量
To monitor correct quality and quantity of all foods received for kitchen.
控制厨房收货的质量和数量
To ensure that no reusable foods are not wasted.
保证未变质食物不被浪费
To keep Sous Chef aware of all items of interest.
协助厨师长了解所有工作项目
To ensure the attractiveness and maintain quality standards as the relate sanitation and cleanliness.
确保并维持质量标准,如卫生及清洁标准
To ensure that staff in direct guest contact have full knowledge of all food items and methods in which way they were prepared.
确保与客人直接接触的员工对食品及加工方法具有丰富的知识
To develop and complement training programs and conduct training sessions.
发展和完善培训体系
To establish and maintain good guest relations.
建立和维护良好的客户关系