岗位职责：
热情微笑迎接宾客，标准站姿，主动开车门、协助提拿行李。
雨天主动撑伞，确保宾客不被雨淋。
协助宾客搬运行李至客房或礼宾部，确保轻拿轻放，避免损坏。
熟悉酒店设施，快速解答宾客简单问询（如餐厅、健身房位置）。
为宾客安排出租车或豪车接送服务，确保车辆整洁、司机专业。
协助宾客上下车，特别注意VIP及老年/儿童宾客的安全。
为宾客提供高端定制服务，如餐厅预订、演出门票、私人导游等。
熟悉本地奢侈品店、高端场所，协助安排购物或特殊体验。
根据宾客需求设计个性化行程，包括交通、景点、翻译等。
提前预判需求（如商务宾客需打印服务或会议室安排）。
协调各部门确保无缝体验（如快速入住、私人管家对接）。
流利使用英语
熟悉国际礼仪，避免文化禁忌。
岗位要求：
具备极强的服务意识，能从容应对苛刻需求。
2年以上五星级酒店或高端服务行业经验。
熟练使用Opera等酒店系统及基础办公软件。
适应高强度工作。
璞丽专享福利:
- 住宿非上海市户籍员工享有特殊补贴400元每月
- 住宿（二人一间）独立卫生间，免费提供无线网络及床上用品的使用
- 非上海市户籍享有每年一次往返程车费报销
- 享有补充商业医疗保险，可100%报销医保范围内门急诊费用
- 享有特殊班次补贴和各类促销奖励机制
- 享美味员餐、每月美食节、节日以及生日礼品卡
- 璞麗赞赏计划，有机会获得奖励积分，可换取多种多样的丰厚礼品。
- 享有免费年度体检
Job Responsibilities：
Warmly greet guests with a smile, maintain impeccable posture, open car doors, and assist with luggage.
Offer umbrella service during rain to ensure guests remain dry.
Assist with luggage transportation to rooms or concierge, handle with care to avoid damage.
Be knowledgeable about hotel facilities to promptly answer basic guest inquiries.
Arrange taxis or luxury car transfers, ensuring vehicles are clean and drivers professional.
Assist guests in/out of vehicles, prioritizing safety for VIPs, elderly, and children.
Provide bespoke services: fine dining reservations, show tickets, private tours, etc.
Know luxury boutiques and elite venues to arrange exclusive experiences.
Design tailored itineraries covering transport, attractions, translators, etc.
Anticipate needs, e.g., printing services or meeting rooms for business guests.
Liaise with departments for seamless VIP check-in/butler service.
Fluent in English
Master international etiquette to avoid cultural faux pas.
Job Requirements:
Exceptional service mindset, handles demanding requests gracefully.
2+ year in luxury hotels/high-end hospitality preferred.
Proficient in Opera PMS and basic office tools.
Adaptable to high-pressure environments.
Exclusive Benefits at The PuLi Hotel & Spa:
- Non-Shanghai household registration employees will receive a monthly subsidy of 400 yuan for accommodation.
- Accommodation (two people sharing a room) comes with private bathrooms. Free Wi-Fi and bedding are provided.
- Non-Shanghai household registration employees are entitled to have their round-trip ticket travel expenses reimbursed once a year.
- Supplementary commercial medical insurance is available, which can cover 100% of the outpatient and emergency expenses within the scope of medical insurance.
- Be entitled to special shift allowances and various promotional incentive mechanisms.
- Enjoy delicious staff meals, monthly food festivals, as well as holiday and birthday gift cards.
- The PuLi Appreciation Program offers the opportunity to earn reward points that can be exchanged for a wide variety of generous gifts.
- Free annual physical examinations.
