OB OVERVIEW职位概述
• Manage all aspects of one or more full-service food and beverage outlet(s) on a daily basis and coordinate special events.
Ensure compliance with standards of service and operating procedures.
管理一家或更多全服务餐饮营业场所日常经营工作及协调特别的活动。确保符合服务的规范和运营的程序。
• Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.
遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度。
At Holiday Inn we want our guests to relax and be themselves which means we need you to:
• Be you by being natural, professional and personable in the way you are with people
• Get ready by taking notice and using your knowledge so that you are prepared for anything
• Show you care by being thoughtful in the way you welcome and connect with guests
• Take action by showing initiative, taking ownership and going the extra mile
在假日酒店®，我们希望宾客能尽情放松、做回自己，这意味着我们的团队成员要做到：
• 展现真我：在与他人接触时真实自然、形象专业、积极乐观
• 时刻准备：注意观察周围的事物，运用自己的知识，做好应对任何事情的准备
• 体现关爱：对宾客关切周到、热诚欢迎并与他们心意相通
• 积极行动：积极主动、尽职尽责并且要多做一步
DUTIES AND RESPONSIBILITIES工作职责
• Effectively manage the restaurant by ensuring the following:
有效管理餐厅的日常工作，确保日下工作正常进行：
o Oversee the Implementation of standards as detailed in the departmental standards and procedures manual
监督部门工作标准和程序手册中列出的各项规范的贯彻执行。
o Adhere to opening and closing procedures
遵守开始营业和结束营业的程序。
o Adhere to bill paying procedures
遵守规定的结账程序。
o Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on upselling certain products; etc
有效的进行交接班说明会，确保所有员工了解重要客人，特殊活动，每日特价，重点是推销某些产品等。
o Personally meet and farewell a minimum of 80% of your customers
亲自迎送80%以上的客人。
o Encourage and motivate staff to provide optimum service during all shifts
激励在岗员工为客人提供卓越的服务。
• Share recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profile
与厨师和餐饮经理交流意见和客人的建议从而反应当前客人的情况。
• Develop and implement Promotions Calendar for F&B products in restaurant
在餐厅制定和执行餐饮产品促销活动日历。
• Manage special event concepts
特别活动的概念管理工作。
• Anticipate market changes and review operations when necessary
善于预测市场的变化情况，并在必要时审评运营工作。
• Conduct competitor analysis
对竞争对手进行分析。
• Create positive publicity opportunities
创造良好的公众宣传机会。
• Manage customer database and utilize effectively
管理顾客数据库并有效的加以使用。
• Up-sell property facilities
推销酒店的设施。
• Actively pursue cost saving measures
积极的实行节约成本的方法。
• Recycle wherever possible
尽可能再利用能源。
• Liaise with Sales Manager during tender process to obtain new accounts; Food and Beverage specific
在竞标过程中与销售经理密切合作争取新的客户；特别是餐饮部门的客户。
• Manage wage and beverage cost
管理工资和饮料成本。
• Forecasting
进行预测工作。
• Stock control
有效的控制存货。
• Analyze food and beverage statistics through point of sale system
通过销售点销售系统分析餐饮统计数据。
• Works with Superior on manpower planning and management needs
和上级领导一起进行人力规划和管理需求。
• Works with Superior in the preparation and management of the Department’s budget
和上级领导一起编制和管理部门预算。
• Complete other tasks assigned by Superior.
完成上级领导分配的其他工作任务。
ACCOUNTABILITY责任范围
Number of employees supervised –
管理的员工
Direct
Food and Beverage Supervisors / Food and Beverage Attendants
直接
餐饮主管，餐饮侍应生
Indirect
NA
间接
无
Annual Operating Profit/Payroll Budget –
年度经营利润和薪金预算
• Restaurant Revenue Target
餐庭营业收入目标
Key Metrics –
主要绩效指标
• Restaurant Revenue Target
餐厅营业收入目标
• Employee Satisfaction Survey
员工满意度调查
Decision Making Responsibilities (Decision Rights) –
决策职责(决策权)
• Matters pertaining to Restaurant Operations
与餐厅运营有关的事宜
QUALIFICATIONS AND REQUIREMENTS任职要求
Required Skills –
技能要求
• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.
持有当地政府规定的含酒精饮品知识课程证书或食品服务许可证或有效的健康或食品上岗证。
• Problem solving, reasoning, motivating, organizational and training abilities.
具有解决问题，推理，号召，组织和培训能力
• Good writing skills
具有良好的写作技能
• Leadership Skills
具有领导能力
Qualifications –
学历
• Diploma in Hotel Management, Food & Beverage, or related field.
酒店管理，餐饮或相关专业的大专学历。
Experience –
经历
• 4 years related experience, including supervisory experience, or an equivalent combination of education and experience
4年相关工作经历，包括管理经验，或与此相当的教育和相关工作经验结合的背景。
