· Ensure working knowledge of allhotel public areas
· 熟悉酒店所有公共区域。
· Ensure cleaning schedules arecompleted in a routine and timely manner
· 确保及时完成日常保洁工作。
· Respond to emergencieseffectively and efficiently
· 有效地处理应急事件。
· Liaise with Housekeeping Supervisorin relation to chemical usage, problems or rectification suggestions
· 与客房部领班沟通关于化学清洁用品使用的事宜,汇报发现的问题并提出相应的整改建议。
· Contribute to HousekeepingDepartmental Meetings
· 参与客房部部门会议。
· Maintain knowledge of specialprograms and events in the hotel in order to recognise and respond to guestsneeds
· 掌握酒店各类特殊活动信息以便发现并满足客人需求。
· Maintain Hotel information tobe able to provide information to guests
· 熟悉酒店情况,向客人提供相关信息。
· Assist guests and escort themto locations within the hotel at their requests
· 乐于帮助客人,并按照客人的要求陪同其到达酒店内的指定地点。
· Complete tasks as directed byManagement
· 完成管理层交办的工作。
· Refer major complaints tomanagement
· 向上级领导汇报客人的重大投诉。
· Operate equipment safety andsensibly
· 安全正确地使用保洁设备。
· Maintain stock levels
· 合理保持保洁用品的存货量。
· Recycle where possible
· 尽可能对资源进行再利用
· Works in line with businessrequirements
· 按照业务要求开展工作
本岗位为餐饮部实习生
• Good oral and written communication skills
良好的口头及书面沟通能力
• Service oriented with an eye for details
以服务为导向的敏锐洞察力
• Good presentation, influencing skills
优秀的表达、影响能力
• Adaptable and flexible and able to embrace and respond to change effectively
适应性强,灵活并能有效地接受和应对变化
• Must be well-presented and professionally groomed at all times
始终保持良好和专业的形象
• Attention to detail and strong interpersonal skills to deal with diverse talent
注重细节,良好的人际交往能力,能够和不同的人才相处