持续寻求市场和公关机会以增加酒店知名度和获取业务。
Continuously seeks Marketing and Public Relations opportunities to increase awareness and ultimately business.
培养与媒体间的良好的关系,最大可能的提高酒店的知名度。
Fosters outstanding relationship with the press and maximize the hotel exposure, journalists, editors and proprietors of media.
协助市场传讯部总监准备和更新酒店的宣传资料。
Assists the Director of Marketing Communications to prepare and update the hotel's press kits.
负责摄影记者和媒体在酒店采访的内部安排。
Supervises the internal arrangements for photojournalists and media on assignment at the hotel.
积极寻求推广酒店客房和餐饮的所有内部和外部的机会。
Proactively seeks opportunities (internally and externally) to promote rooms and food and beverage business.
协助确保所有酒店餐饮房务部的宣传广告标准一致并且符合凯悦品牌标准。
Assists the F&B and Rooms on collateral requirements and that they comply with Hyatt’s Brand Standards i.e. F&B newsletters, promotional flyers and posters, photography of food and festive shots etc.
协助酒店有关人员撰写和起草对外发布的演讲稿、信件和文章等。
Provides assistance to hotel personnel in writing speeches, preparing letters and drafting articles that are to be made public.
在日常的工作运行及紧急情况中与客房部、保安部、工程部及其他各部门保持紧密的联系。
Liaises with Housekeeping, Security, Engineering and other related departments on daily operations and emergency situation.
礼貌并高效的处理客人的要求及投诉,需要时要向前厅部经理汇报,并且确保及时跟进。
Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to Front Office Manager for necessary action and assure follow up with guests.
与客人建立并保持良好的宾客关系。
Establishes a rapport with guests, maintaining good customer relationship.
在团队的接待工作中发挥主动性及创造性,协调好与销售部、餐饮部及其他部门之间的合作。
To exercise initiative and resourcefulness in all aspects of group handling and to coordinate and cooperate with Sales, Rooms and F&B departments in all arrangements.
组织每天所在班次的例会,宣布每天的住房率、到店客人、离店客人、发生的各种一般尤其是特殊事件。
Conducts daily pre-shift briefings to associates on room occupancy, arrival and departures, event and special attention that are needed.
确保每一个员工及时了解酒店的各种更新的产品知识、促销计划、政策变动,并处理好内部的沟通及联系。
Ensures all associates maintain an up-to-date awareness of hotel product knowledge, current promotion, policy changes and appropriate internal communication.
确保每一个员工时刻保持并履行高度的保护客人隐私的意识。
Ensures all associates practice the utmost protection of guests’ privacy and confidentiality.
确保宾客服务员始终提供所需的服务,并按照部门营运手册的要求提供快捷、持续、礼貌且符合标准的服务。
Ensures services provided by associates are always available and are always carried out to define standard with the utmost efficiency, consistency and courtesy as detailed in the Departmental Operations Manual.
有效的协调组织厨房内部的工作,最大的提高工作效率。
Organizes and sets up the assigned section of the Food and Beverage Kitchen as efficiently as possible to increase speed and maximize productivity.
确保所有的菜肴符合菜谱的标准。
Ensures that all dishes from that section are prepared consistently and according to standard recipes.
协助厨师长充分落实酒店的标准。
Assists Chef de Cuisine in ensuring that all culinary standards in that section comply with company and Hotel Policies and Procedures and Minimum Standards.
监督食品准备和烹制的过程防止浪费。
Monitors food and operating costs and controls these by reducing waste.
给员工做适当的培训,提高工作效率。
Trains the culinary associates in that section of kitchen in the skills necessary for them to perform their function.
保证厨房的卫生符合卫生部门和酒店的标准。
Ensures the sanitation standards for kitchen are being met.
了解自己的员工,在客务繁忙时可以高效的安排工作。
Be familiar with all sections of the kitchen to facilitate the flexible use of associates.
维护厨房内的各种仪器。
Ensures that operating and kitchen equipment is maintained to a good standard with minimum breakage.