Job Description职位简介
As an attendant, you will be responsible for the cleanliness of assigned areas and ensure all work adhere to Ascott service standards.
根据公司规定确保负责辖区内的坏境干净整洁，使其达到公司的服务标准。
Major Responsibility主要工作职责
Clean assigned rooms, including changing bed sheets, changing terry, cleaning bidet\toilet, vacuuming floor etc, and replace amenities on a timely basis, eg: beverage, soap and toiletries.
负责打扫辖区内的房间，包括更换床单、替换毛巾、清洁浴盆、卫生间、地板吸尘等客房内的清洁工作，并及时补充客用品，例如：饮料、香皂和洗漱用品等。
Clean public area in assigned floor.
负责打扫楼层的公共区域。
Be responsible for comprehensive room cleanliness.
负责客房大清洁工作。
Respond to guests' requests, such as cleaning wastebaskets, replacing extra terry, cleaning bathrooms etc.
及时回应客人的需求，例如：清理垃圾桶，额外更换布巾，清洁浴室等。
Operate equipments properly, conduct basic maintenance, report problems to superiors or engineers, guarantee the normal operation of all equipments.
正确使用各类设施设备，并做好基本保养工作；发现问题及时上报、及时维修，确保一切设施设备的正常运作。
Be alert to assigned area' s safety, prepare for fire/theft/accident prevention work, report exceptional situations to superiors immediately.
对辖区内的安全问题有足够的警觉，做好防火、防盗、防事故工作；发现异常立即报告。
Stock and count items in assigned areas, achieve resource conservation, report problems on a timely basis.
对辖区内的物品要保管清点，做到节能降耗；发现问题及时报告。
Return or report any personal belongings left behind by the guest.
发现客人遗忘物品，及时交回或上交。
Fill out work report correctly, write down real data and records.
如实全面地填写工作报告中的每一项，提供真实数据和记录。
Know clearly about manners and politeness, apply them into daily work flexibly.
熟练掌握礼仪礼节常识并灵活运用到日常服务工作中。
Comply with the standards in our employee handbook, housekeeping rules and operation procedures in daily work.
严格按照员工手册上的标准、部门规章制度、工作操作流程执行日常工作。
Follow supervisor and other superiors' arrangements, obey orders and be a team player.
服从领班及以上管理者的工作安排，听从工作指令，并注重团队合作。
In compliance with the Ascott Group's Environmental Health and Safety (EHS) guidelines and policies, pay attention to energy conservation and the safe operation in daily work.
遵守集团的环境健康安全方针政策，日常工作中注意节能和安全操作。
Other duties assigned by superiors.
完成上级领导所交办的其它任务。
Requirements资质需求
Minimum one year working experience in Housekeeping Department of hotel or serviced residence;
具有1年以上服务式公寓/酒店行业客房部工作经验；
Enthusiasm of serviced residence/hotel;
热忠于服务式公寓/酒店的服务事业；
Responsible, careful, honest, reliable;
有责任心，做事认真细致，诚实可靠；
Sense of initiative, ability to obey, team spirit;
具有良好的主动性，并具有服从精神和团队精神；
Ability to understand well, good communication skills;
具有良好的理解能力、表达沟通能力；
Ability to work under pressure.
能承受工作压力。
