BASIC FUNCTION 基础职能
Responsible forplanning, directing, controlling, co-coordinating the activities of all laundrypersonnel and for ensuring efficient and economical processing of all guest andhotel laundry or dry-cleaning items.
负责计划、指导、控制、协调所有洗衣房员工的工作,并确保所有客衣和酒店水洗或干洗项目的有效性、节约性
DUTIESAND RESPONSIBILITIES 工作职责
1. Directs, co-ordinates andparticipates in the activities of all laundry personnel engaged in suchactivities as washing, dry-cleaning, pressing, spotting, collecting, deliveringand checking guest and hotel laundry and dry-cleaning items.
指导、协调、参与所有洗衣房员工的活动,包括:水洗、干洗、熨烫、局部去渍、收集、投递和检查客人及酒店的水洗和干洗项目
2. Plans and schedules the day-to-daywork activities of laundry personnel, ensuring that all hotel and guestrequirements are met, and taking into consideration occupancy and businessforecast and preventive maintenance schedules.
计划安排好洗衣房员工的每天工作,确保所有的酒店和客人需要,并重视占用率、商业预测和预防措施
3. Co-ordinates with Housekeepingand Food & Beverage to ensure and adequate supply of their requirements forlinen and uniforms.
与客房部和餐饮部做好协调工作以确保他们所需布草和制服的足够供应
4. Ensures the cleanliness andmaintenance of laundry and dry-cleaning section and equipment and follows-upneeded repairs with Engineering.
确保水洗和干洗机器的清洁和保养,并向工程部跟踪汇报需要维修的项目
5. Approves requisitions,maintenance orders, vacation/sick leaves and accomplishes monthly productionreport and other inter-departmental reports.
批准相关请求、保养事项、员工假期并完成每月的产品报表和其他部门内部报表
6. Attends to guests’ complaints,requests and enquirers.
倾听客人的投诉、需要和请求
7. Examines, when necessary,clothes and other guest items to determine how they should be processed andgives appropriate instructions to the personnel concerned.
在需要时,做好衣物和其他客衣项目的测试,以决定洗涤程序并给予员工适当的指示说明
8. Trains personnel according toestablished procedures; conducts training meetings to discuss problems andfuture plans, gives information and assignments.
根据已建立的程序做好员工培训;主持培训会议参与讨论问题和进一步的计划,给予信息和安排
9. Reviews complaints and remedialaction taken on equipment breakdowns and other notable activities and eventsoccurring in his absence then takes remedial action or follows-up whennecessary.
重审投诉、损坏机器的维修措施及其他值得注意的事项,然后采取补救措施
10. Inspects daily guest laundrysupervisor’s checklist to ensure that all guest items have been properlyprocessed.
检查每天客衣清洗的检查表以确保所有项目已在洗涤中
11. Inspects daily the quality ofLaundry and dry-cleaning and ensures that proper formula and procedures arefollowed.
检查每天水洗和干洗的数量,确保正确的公式程序
12. Works closely with payrollanalysis to maintain proper balance between production requirements and payrollcosts.
做好严密的工资分析,以保证产品需求和员工工资的平衡
13. Performs duties common to allsupervisors and other duties as may be assigned.
履行所有主管的一般职责和其他可能被安排的任务
职位要求
1. College level or equivalent inexperience
大学毕业或同等学历
2. Minimum 5 years’ experiencewith at least 2 years in a managerial capacity
最少5年工作经验,2年管理经验
3. Expertise in handling laundryequipment and overall laundry operations
熟悉洗衣房设备操作和洗衣房工作的运行
4. General knowledge in hoteloperations
了解酒店的运行
5. Familiar with Housekeepingoperations
熟悉客房部的运行