· Build and maintain positiverelationships with all internal customers and guests in order to exceed theirneeds.
与所有的酒店客人建立并保持积极的关系。
· Take action to address theseneeds in order to exceed their expectations.
努力去预知客人需求以便满足并超出他们的需求。
· Create a positive hotel imagein every interaction with internal and external customers.
在与国内外的客人交流时,努力保持酒店的正面形象。
· Adhere to hotel brandstandards.
坚持酒店的品牌标准。
· Maintain a high level ofproduct and service knowledge in order to explain and sell services andfacilities to guests.
保持高水平的酒店产品和服务知识,以便向客人解释和介绍相关的服务设施。
· Assist guests and escort themto locations within the hotel at their request.
在酒店内部,如果客人要求,一定要帮助客人并把他带到要去的酒店内的任何地方。
· Maintain knowledge of specialprograms and events in the hotel in order to recognize and respond to guestsneeds.
对特殊活动和事件要有了解以便回答客人的需求。
· Maintain current Hotelinformation to be able to provide information to guests.
了解最新的酒店知识以提供给客人最新信息。
· Implements Procedures whichenhance the guest experience.
执行正确的程序以提高客人的体验。
· Deals diplomatically andskillfully during guest interactions.
有礼貌,有技巧与客户进行接触。
Assist in the preparation of the yearly department budget by using history & forecasting techniques to develop an aggressive budget that reflects the achievable capabilities.
通过的回顾历史记录和预测的方法协助准备部门年度预算,有助于发展部门收入的预算目标。
Assist in accurately forecasting business demands to ensure efficient staffing & food production.
协助精确预测商业需求确保员工安置及食品制作。
Ensure the awareness & enforcement of all Marriott \ Renaissance S.O.P.’s & Property L.S.O.P.’s.
确保了解并执行万豪的SOP和酒店的LSOP原则。
Enforce operational Standards that are periodically reviewed & updated.
确保运营标准的周期性回顾与更新。
Be responsible for maintaining outlet safety and sanitation standards at all times.
始终确保部门的安全和卫生标准。
Enforce Marriott’s 70-points sanitation checklist by having all outlets inspected on a monthly basis.
执行万豪的70条卫生标准,每月对部门进行检查。
Be responsible for asset management of all outlet property and facilities.
负责本部门的所有固定资产和流动资产。
Conduct a preventative maintenance inspection on a weekly basis.
做好每月预防性的维修检查。
Enforce Marriott’s Principles of Hospitality at all times.
始终贯彻万豪热情好客的原则。
To be an example to motivate associates get success.
要成为员工的榜样、深入到员工之中去引导员工取得成功。
确保拜访客人的专业性,运用酒店的顾问式销售原则和销售锦囊理念。
Ensures professional Sales Calls using Hotel’s Consultative Selling principles and SMART Selling philosophies.
根据既定的目标来计划拜访客人。
Carefully plans Sales Calls into defined objectives.
保持对酒店的设施设备、特征和服务的具体了解。
Maintains a detailed knowledge of hotel facilities, features and services.
系统而有效地拜访现有的和潜在的范围之内的客户,把所得的发现和机会整合成报表并上交给销售部总监。
Ensures systematically and efficiently calls on allocated Accounts within location and reports findings and opportunities to the Director of Sales.
预先调查并设定主要目标,利用Fidelio/ Delphi 数据库制定适合而有效的销售策略,从而扩大酒店的市场份额。
Pre-qualifies and targets prospects, utilizing Fidelio/Delphi database and develops appropriate and effective sales solicitation strategies to increase hotel’s market share.
确保在销售工作中,通过销售电话和书面沟通体现酒店的高水准。
Ensures a high level of exposure for hotel through direct sales solicitation of telephone contact and written communications.
专业地进行日常电话销售,寻求并确定新的商机。
Professionally conducts routine telemarketing activities to identify new business opportunities.
计划并执行对现有的和潜在的客户的拜访,开发新的商机。
Plans and makes Sales trips to the parties concerned which is our current and potential clientele to explore new business opportunities.
必要时,宴请或带相关公司的代表或政府官员参观酒店。
Entertains and conducts hotel inspections to relevant representatives / delegates whenever required.
建立强大的联系信息库,以便获取关于各种计划好的将要举行的活动/宴会的信息。
Establishes strong contacts to source for information with regards to planned and upcoming functions / events.
根据年度市场营销计划上标明的个人负责区域来执行销售活动计划。
Implements all sales action plans related to responsibility areas as outlined in the Marketing plan.
完成每月和年度个人目标、公司客户房晚数和客房收入指标。
Achieves the monthly and annual personal target and the corporate segment target room night production and room revenue.
与相关的运营部门保持良好的协调和合作关系,确保满足客人的要求和期望。
Liaises and works closely with the related operation departments ensuring guests requests and expectations are being met.