协助确保餐饮部运作符合其酒店策略,适当执行酒店规章。
Assists to ensure that the Food and Beverageactivities are aligned with the respective Corporate Strategy, and that theHotel Actions have been implemented where appropriate.
2.在适当的时候协助准备和更新部门营运手册。
Assists to prepare and update DepartmentalOperations Manuals as appropriate.协助定期主持召
3.开部门沟通会并确保分部门例会和会议确实有效且在必要时进行指导。
Assists to conduct regular divisionalcommunications meetings and ensure that departmental briefings and meetings areeffective and conducted as necessary.
4.确保所有员工遵循品牌承诺并始终提供优异的对客服务。
Ensures that all Associates deliver the brandpromise and provide exceptional guest service at all times.
5.确保员工同样在适当的时候为其他部门的内部客人提供优质服务。
Ensures that Associates also provideexcellent service to internal customers in other departments as appropriate.
6.礼貌而高效地处理所有客人和内部客人的投诉和询问,确保问题得到圆满解决。
Handles all guest and internal customercomplaints and inquiries in a courteous and efficient manner, following throughto make sure problems are resolved satisfactorily.
7.与客人和同事保持基于良好工作关系的互动接触。
Maintains positive guest and colleagueinteractions with good working relationships.
8.与客人建立并保持良好的客户关系。
Establishes a rapport with guests maintaininggood customer relationships.
› Talented, conscientious, reliable, passionate. Can accept fresh graduate.
› Simple English communication is necessary( 30% foreign guests and chef is Italian).
› Creating a harmonious environment amongst all staff within restaurant.
› Simple wine knowledge and service skills are needed.
› Restaurant service according to the restaurant quality and service standards.
› Build up self-customer system.
› Assist in marketing programs.
› 有天赋,有责任心,可靠,有工作热忱。可接受应届毕业生
› 简单的英文沟通(30%外国客人,且厨师是意大利人)
› 在餐厅中创造一个和谐且共同进步的工作环境
› 简单葡萄酒知识及服务技能
› 根据餐厅的质量和服务标准进行用餐服务
› 建立个人客户系统
› 协助市场推广活动