岗位描述:
1、 Ensureloyalty/VIP procedures are being met or exceeded on a daily basis for allloyalty /VIP guests.
确保对所有忠实会员和贵宾都执行其相关接待程序和标准。
2、To take afull and accurate handover from the previous shift ensuring that all necessaryfollow-up is recorded and auctioned.
与上一个班次进行完整而准确的交接,以确保所有待跟进事项都被记录和解决。
3、Fullutilization of all kinds of systems to embrace guest experience.
充分利用各类酒店管理系统和软件以提高宾客体验。
4、Master all emergency procedures and wellhandle crisis management.
掌握各种应急程序,有效进行各种危机处理。
5、Professioal tohandle guest complaints and record.
专业的处理宾客投诉并记录汇报。
您的职责是在遵循凯悦酒店集团的企业战略及品牌标准的前提下,协助保持所在部门的高效营运,并满足员工、客人及酒店业主的期望。 协助前厅部经理管理酒店前台的日常营运。
You will be responsible to assist with the efficient running of the department in line with Hyatt Hotels Corporation's Corporate Strategic Priorities, whilst meeting employee, guest and owner expectations. To assist the Front Office Manager in managing the day-to-day operation of the Front Desk at the hotel.
至少两年前厅部/客户关系副理或领班工作经验;良好的沟通和客户关系技能。
Minimum 2 years work experience as Assistant Manager or Team Leader - Front Office / Guest Relations in a hotel. · Well developed communication and customer relations skills.
* The internship period is more than 4 months
实习期4个月以上
1. Prepare kitchen equipment for use.
准备厨房设备以供使用。
2. Assemble and prepare ingredients for menu items.
组装和准备菜单上的食材。
5. Prepare food for service.
为服务准备食物。
6. Maintain storage areas.
维护存储区域。
7. Clean kitchen and equipment.
清洁厨房与设备。
8. Handle waste and linen.
处理剩余食材清洗抹布。
9. Maintain a hygienic kitchen and high standards of personal hygiene.
保持厨房卫生和高标准的个人卫生。
10. Attend all briefings.
参加会议