岗位职责： 1、To be totally familiar with all facilities, functions and special events in the Hotel on a daily basis, assisting guests with any inquiries. 完全了解酒店设施，服务以及活动的每日信息，帮助客人解决任何问题。 2、To be aware of all services which the Hilton Sanya Resort & Spa offers, inclusive of recreational, food and beverage, guest services, special events and promotions. 了解酒店所提供的所有服务，包括康乐，餐饮，宾客服务，活动以及促销等。 3、To coordinate the movement of guest luggage to and from their rooms in a prompt, safe manner by the luggage porters. 合理安排行李生负责宾客行李的运送工作。 4、To coordinate and to ensure luggage porters physically execute guest room changes ensuring the appropriate documentation is completed and distributed. 合理安排并确保行李生为宾客换房并确保所有相关文件并正确填写及分发。 5、 To be stationed at the lobby entrance driveway at all times to coordinate the movement of check-in, luggage and car traffic. 全面了解当地、城市及区域的旅游服务，包括旅行社、景点、餐厅、特别活动、交通以及所有宾客期望得到的酒店礼宾服务。 6、To take a personal interest in the presentation and first impression of the Hotel Driveway, ensuring at all times its appearance is of the highest possible standard befitting the Hotel’s reputation for service excellence. 关注酒店车道的外观及其个人的第一印象，确保任何时候酒店车道都能符合酒店的最高标准以提高酒店的声誉。 7、To be pro-active in the efficient operation of the Concierge Department. 要积极主动的工作在这个高效运行的礼宾部。