Responsible for guest satisfaction and serving food and beverages.
负责客人满意度和餐饮服务。
Monitors and supervises flow of service at the assigned task.
监管和监督分配的任务的服务流程。
Briefs personnel on preparations, service and content of menu items.
指导人员做好准备、服务和理解菜单的内容。
Performs duties common to all waiters and other duties as may be assigned.
为所有服务员展示职责工作,如有安排,展示执行其他工作。
Reports records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment to Superiors.
向上级报告的销售记录,客人投拆、解决办法及所涉及的人员或设备。
Treat customers and colleagues from all cultural groups with respect and sensitivity.
谨慎和尊重地对待不同文化群体的客户和同事。
Identify and deal with issues which may cause cross cultural conflict or misunderstanding.
识别和谨慎处理那些可能会引起交叉文化引发的冲突或误解。
Carry out pre-service duties and mis-en-place.
做好服务前的岗前职责和准备工作。
Ensure grooming and general appearance of talent conforms to Hotel standards.
确保人才的仪容仪表符合酒店标准。
Ensure good general appearance and maintenance of restaurant working areas.
确保餐厅的美观和维护工作。
Carries out assigned duties.
完成分配的任务。
Attention to detail, perfectionist.
注重细节,追求完美。
. attends to department telephone call.
接听部门电话
. prepares and issues requisitions. memos andreports.
按照要求准备备忘录,报告
. properly maintains and updates files andrecords.
适当的保持更新文档资料及记录
. attends to all incoming and outgoingcorrespondence.
解决所有进出的电话
. prepares departmental staff attendancerecord.
准备部门员工考勤记录
. attends to all lost & found calls andcorrespondence.
解决所有客人遗失物品的问题
. maintains sufficient stock of stationary andother office supplies.
保持有效的储存文件及其他办公室物品
. maintains and updates staff informationboard.
保持更新员工告示板
. assists the service associate-order taker asnecessary.
有必要的时候帮助文员工作
2. assumes other duties as neededin the hotel operation
按照酒店运转程序履行其他职责