【职位描述】
黄山横江湾凯悦酒店将于2024年第四季度开业
您的职责是在遵循凯悦酒店集团的企业战略及品牌标准的前提下，保持所在部门的高效营运，并满足员工、客人及酒店业主的期望。 通过适当的销售和营销计划确定酒店在当地市场中的定位，并确保酒店产品和服务同营销企划所创建的定位及品牌承诺相一致。
【任职要求】
营运
Operational
确保具有营销员的态度，抓住酒店内的一切销售机会。
Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel.
确保具有高水准的酒店产品知识。
Ensures a high level of product knowledge of hotel.
确保将来自任何客人或其他部门的反馈及时并准确地汇报给副理。
Ensures the Team Leader/ Assistant Manager is kept fully aware of any relevant feedback from either customers or other departments.
遵守酒店有关客房部的政策及程序。
Complies with the Hotel Policies & Procedures relating to Housekeeping Department.
遵守房务部制定的系统及程序。
Complies with all systems and procedures as laid down by Rooms Division.
履行清洁及服务公共区的日常职责，确保公共区的清洁达到凯悦品牌标准。
Performs routine duties in the cleaning public areas, ensuring the cleanliness meet Hyatt brand standards.
清洁并擦亮灯具及大理石面。
Cleans and polishes lighting fixtures, marble surfaces.
清洁客房、走道、大堂、酒廊、卫生间、电梯、楼梯、更衣室及其它工作区域。
Cleans rooms, hallways, Lobby, lounges, rest rooms, corridors, elevators, stairways, and locker rooms and other work areas.
清洁酒店外部道路。
Scrubs outside pavement areas.
打扫、擦洗、上蜡及抛光地面。
Sweeps, scrubs, waxes, and polishes floor.
清洁毛毯、地毯、布艺家具及窗帘。
Cleans and shampoos rugs, carpets, upholstered furniture, and draperies.
为家具及设备吸尘；擦亮金属制品。
Dusts furniture and equipment.
Polishes metalwork.
清洗墙壁、顶板及木制装饰；清洗窗户、门板及门/窗框。
Washes walls, ceiling, woodwork, windows, door panels, and sills.
清空垃圾桶及清洁烟灰缸。
Empties and cleans wastebaskets and ashtrays.
将垃圾运到垃圾处理区域。
Transports trash and waste to disposal area.
补充浴室用品。
Replenishes bathroom supplies.
履行清洁及服务公共区域的日常职责。
Performs routine duties in the cleaning and servicing of public areas.
保持后场办公区的整洁。
Maintains cleanliness of back office areas.
报告所有遗失及损坏的酒店财产。
Reports missing and damaged hotel property.
依照酒店的“失物招领”程序，报告并上交“失物招领”物品。
Reports and turns in all Lost & Found items as per Hotel “Lost and Found” procedure.
清理并维护所有用品、设备及储藏室的整洁。
Cleans and maintains all supplies, equipment and storage rooms.
迅速回应并报告客人的需求。
Responds and reports promptly to all guest inquiries and/ or requests.
清洁并维护大堂、卫生间、走廊及办公室的清洁。++
Cleans and maintains all Lobby, restrooms and corridors and offices.
为地毯吸尘并清空烟灰缸及金属容器。
Vacuums carpets & empties ashtrays and urns.
清洁镜面及窗户。
Cleans mirrors and windows.
需要时搬动家具、固定装置及设备。
Moves furniture, fixtures and equipment when needed.
为酒店内外的植物浇水及养护。
Waters and maintains all plants inside and outside the Hotel.
