【岗位职责】
1、负责行李部的日常运营管理，确保行李服务高效、有序进行；
2、监督和指导行李员的工作，确保客人行李的及时、安全运送；
3、协助前台接待团队，为客人提供优质的迎送服务及行李寄存服务；
4、处理客人关于行李服务的投诉或特殊需求，确保问题及时解决；
5、定期检查行李设备（如行李车、寄存柜等）的维护情况，确保其正常使用；
6、协调与其他部门（如客房部、礼宾部）的工作，确保服务流程顺畅；
7、负责新入职行李员的培训及考核，提升团队整体服务水平；
8、完成上级交办的其他相关工作。
【岗位要求】
1、具备良好的服务意识和沟通能力，能够热情、耐心地对待客人；
2、身体健康，能够适应长时间站立、行走及搬运行李的工作强度；
3、具备团队协作精神，能够有效管理并激励下属；
4、有酒店行李服务或相关岗位经验者优先，无经验者可培训上岗；
5、能够适应轮班工作制（包括夜班及节假日）；
6、具备基础的英语沟通能力者优先。
[Job Responsibilities]
1. Responsible for the daily operation and management of the luggage department, ensuring efficient and orderly luggage services;
2. Supervise and guide the work of baggage handlers to ensure timely and safe transportation of guest luggage;
3. Assist the front desk reception team in providing high-quality welcome and drop off services as well as luggage storage services for guests;
4. Handle customer complaints or special requests regarding luggage service, ensuring timely resolution of issues;
5. Regularly check the maintenance of luggage equipment (such as luggage carts, storage lockers, etc.) to ensure their normal use;
6. Coordinate with other departments (such as housekeeping and concierge) to ensure smooth service processes;
7. Responsible for training and assessing newly hired baggage handlers to improve the overall service level of the team;
8. Complete other related tasks assigned by superiors.
[Job Requirements]
1. Having good service awareness and communication skills, able to treat customers warmly and patiently;
2. Physically healthy, able to adapt to the workload of standing, walking, and carrying luggage for long periods of time;
3. Having a team spirit, able to effectively manage and motivate subordinates;
4. Priority will be given to those with experience in hotel luggage service or related positions, while those without experience can receive training and be employed;
5. Capable of adapting to shift work systems (including night shifts and holidays);
6. Basic English communication skills are preferred.
