Ensure the comfort and safety of guests by providing room attendant everything necessary for smooth housekeeping operation. Responsible to supervise the activities of the floor talent maintain up to standard cleanliness of rooms, corridors and service areas. Responsible for reporting to Floor Manager when first line talent misconduct and recommend corrective actions.
为客房服务员提供必要的支持以保证客房部的正常运行,确保客人感到舒适及安全以及。负责监督楼层人才工作以使客房、走廊及服务区的清洁达到标准。当一线人才行为不当时应向楼层经理报告并提出改进方法。
· Provide a consistent room and bathroom product and service adjacent areas that meets the hotel’s standards for cleanliness and presentation and offering high quality service.
负责客房、浴室和相关区域的产品能符合酒店的清洁和规定标准及为客人提供高质量服务。
· Responsible for the cleanliness in floor public area and the tidiness of pantry.
负责楼层公共区域和工作间的卫生。
· Abide by Supervisor instruction and make up the urgent guestroom.
服从主管的指示,先整理紧急的房间。
· Clean guestroom in the following order: early guests request, occupied room with make-up sign, arrival guestrooms, occupied rooms, check out rooms.
按以下顺序打扫房间:清早客人有要求的,住房有打扫房间标志的及已经预定了退房,住房,退房。
· Everyday check in in advance 15minutes and check out after 15minutes, then know assignment and take work report and keys.
每天应提前十五分钟到部门签到和推后十五分钟签退,然后领取各自区域的报表及钥匙。
· To inspect if there is damaged equipment or Lost & Found and report to Housekeeping office in time.
及时检查如有设备损坏,或有遗留和丢失物品应及时报到客房部办公室。
· To fill in Room Attendant work report form as required.
按照要求填写客房服务人才作报告。
【岗位职责】
1· Establish onboarding procedures which ensure new associate feel welcome and all team members are prepared for the new talent arrival.
建立新人才的入职流程,确保所有新人才倍感欢迎,并且团队成员对于新同事的到来做好了迎接准备工作
2·Conduct/review Learning& Development needs analysis annually and budget accordingly.
每年进行和审查年度学习与发展需求分析和相应的预算。
3·Plan Learning& Development Plan for future skill requirements and not just current.
参考当前和未来技能需求,制定学习与发展计划。
4·Work with line managers to analyze performance by identifying area for improvement.
与部门经理一起合作,识别需要改进和提高的方面。
4·Deliver all brand customer service and quality standards training to all members of the team.
为团队成员提供品牌服务和质量标准的培训。
【岗位要求】
1·College or above, certificate or diploma in hospitality.
大学专科或以上学历,酒店服务专业证书。
2·3 years of experience in a similar field.
至少三年同类行业工作经验。
3·Knowledge and experience of associated computer applications.
相关电脑软件知识与经验。
4·Fluent in the Native language and English.
普通话与英语流利。