招聘中餐厅 服务员(负责厅面服务)
1.确保遵循品牌承诺并始终提供优异的对客服务
2.礼貌而高效地处理所有客人和内部客人的投诉和询问,确保问题得到圆满解决
3.与客人和同事保持基于良好工作关系的互动接触
4.以支持和灵活的态度与其他员工紧密合作,着眼于整个酒店的成功和酒店客人的满意度
5.根据所定的程序引领客人入座、接受点菜及为客人服务食品及饮料
Job Description:
1.Ensuresthe delivery of brand promise and provides exceptional guest service at alltimes
2.Handlesall guest and internal customer complaints and inquiries in a courteous andefficient manner, following through to make sure problems are resolvedsatisfactorily
3.Maintainspositive guest and colleague interactions with good working relationships
4.Worksclosely with other associates in a supportive and flexible manner, focusing onthe overall success of the hotel and the satisfaction of hotel guests
5.Seats,takes orders and serves food and beverage to guest according to the establishedsequence and procedures
【岗位职责】
与既有的客户和潜在的客户及合作伙伴保持密切的联系
Active distribution of product information and creates awareness in the markets and business segments or responsibility
高效认知和掌握销售线索
Identifies and handles sales leads effectively and efficiently
代表酒店参加国际及国内的销售活动
Represents the hotel and participates in domestic and international sales activities
发挥创造力,为酒店的产品及部门做出应有的贡献
Creative contribution to product and sales development
仔细计划与客户的会面,对预定的客户实施客户关系管理,完成销售目标
Fulfills Customer Relationship Management responsibilities and sales goals for defined customers through planned customer interviews
在所负责的市场区域内,监视和报告市场及竞争者的情况
Monitors and reports on market and competition within own market segment
准备销售报告,确保市场及客户信息的准确性,以便于工作的跟进
Prepares and updates customer management reports and ensures all nece
【岗位要求】
1、具备领导才能,了解所负责部门对各职位的责任
2、掌握使用互联网及其它主要电脑系统的知识
3、掌握应用销售及前台的电脑系统
4、了解商务旅游、旅游业国际市场,会议旅游及餐饮销售
5、能够掌握和理解市场和竞争
6、必须具备良好的中,英文读写能力
7、良好的电脑技能,至少会使用微软2003或以上操作系统、微软办公软件2003或更高版本、互联网及其它的流行出版软件
8、良好的人际交往和沟通技巧
9、独立工作和团队工作的能力
10、3年销售与市场推广方面的经验, 包括在国际连锁酒店的管理经验并有最少1年的销售经理经历