· Ensure working knowledge of allhotel public areas
· 熟悉酒店所有公共区域。
· Ensure cleaning schedules arecompleted in a routine and timely manner
· 确保及时完成日常保洁工作。
· Respond to emergencieseffectively and efficiently
· 有效地处理应急事件。
· Liaise with Housekeeping Supervisorin relation to chemical usage, problems or rectification suggestions
· 与客房部领班沟通关于化学清洁用品使用的事宜,汇报发现的问题并提出相应的整改建议。
· Contribute to HousekeepingDepartmental Meetings
· 参与客房部部门会议。
· Maintain knowledge of specialprograms and events in the hotel in order to recognise and respond to guestsneeds
· 掌握酒店各类特殊活动信息以便发现并满足客人需求。
· Maintain Hotel information tobe able to provide information to guests
· 熟悉酒店情况,向客人提供相关信息。
· Assist guests and escort themto locations within the hotel at their requests
· 乐于帮助客人,并按照客人的要求陪同其到达酒店内的指定地点。
· Complete tasks as directed byManagement
· 完成管理层交办的工作。
· Refer major complaints tomanagement
· 向上级领导汇报客人的重大投诉。
· Operate equipment safety andsensibly
· 安全正确地使用保洁设备。
· Maintain stock levels
· 合理保持保洁用品的存货量。
· Recycle where possible
· 尽可能对资源进行再利用
· Works in line with businessrequirements
· 按照业务要求开展工作
Responsible for receiving and ensuring correct delivery of guest’s luggage to and from rooms, airport and cars and assists all guests with inquiries and requests. The Bellman performs various errands related to guest’s needs, comfort and satisfaction.
负责将客人的行李顺利送往或送离房间、机场和汽车,并对客人的问询和申请提供协助。 应接服务员需要从事各种各样的杂务,以满足客人的需要,保证其舒适和满意。