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§ 作为酒店所有厨房的生产经理
To function as the Production Manager for all culinary goods and products
§ 确保所有出品均依照品牌标准及酒店要求
Ensuring that all products are in accordance to the Brand Standards and Hotel required Standards of Performance
§ 确保控制食物成本并达成营运计划的目标
Ensures that food cost are kept in line and that Business Plan objectives are achieved
§ 确保专业的人员管理
Ensures professional people management
§ 保证为客人提供最高水平的服务,同时完成部门的商业目标使利润最大化。
Ensures that each profit centre (e.g. Outlet, Banquets) is operated in line with maximising profit while delivering on the brand promise.
§ 确保最低的成本架构为但同时为客人提供品牌承诺的服务。
Ensures the lowest possible cost structures whist also delivering the Brand Promise to the guests.
§ 知晓并遵守大中华区关于员工餐厅食品卫生安全标准。
Fully aware and follow Associate Restaurant Hygiene Standard.
§ 不断创新,提高餐厅的营业率。
Continuously explores ways to support outlets in creating products that help to maximise revenues and profits.
§ 协助提高酒店知名度和营业额的市场和公共关系的机遇。
Assist in Marketing and Public Relations opportunities to increase awareness and business levels。
§ 与行政委员会积极配合,学习主动灵活的工作方式,为酒店的客人提供最优质的服务。
Work closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
§ 检查和监督食品生产的每个过程,在适当的时候提供反馈信息。
Tastes and monitors products served throughout the operation, providing feedback where appropriate.
§ 熟悉并严格遵守员工手册及管理人守则中的规章制度,及有关酒店关于防火、卫生、健康和安全的制度。
Understands and strictly adheres to Rules and Regulations established in the Associate Handbook, Managers Guides and the Hotel’s policies concerning fire, hygiene and health and safety.
一、POSITION SUMMARY:
职位概述
Responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries.
负责前台各项活动,包括前台接待、入住/退房、安排客房、货币兑换并协助前台进行查询。
二、ABILITIES / KEY COMPETENCIES / SKILLS
能力、关键资质、技能
Good communication skills.
良好的沟通能力。
Good Interpersonal Skills.
良好的人际交往能力。
三、EDUCATION / CERTIFICATES / EXPERIENCE
教育背景、任职资质、工作经验
High School or Vocational Certification in Hotel Management, Business Administration, English or related field.
酒店管理、工商管理、英语或相关专业的高中学历或职业证书。
1 year experience in guest / customer service, or an equivalent combination of education and experience.
1年宾客/客户服务经验或与此相当的教育和工作经验结合的背景。
1
年以上相关工作经验
At least 1 year similar working experience
尊重客人需求,认真对待客人的提问或投诉,热衷于满足客人期望,时刻提供专业和高水平的服务质量
Respects guest needs; takes great interest insatisfying them by taking their interests and complaints seriously; consistentlydelivers professional services with high quality work standards
工作自觉主动、负责任
Acts on own initiative and takesresponsibility for own work
性格开朗,能从容应对压力
Have a bright and cheerful disposition
,
cancontend with pressure
具有良好的团队合作精神,全力支持并协助他人工作
Has team spirit, willing to provideassistance and helpful
出色的沟通及表达能力
Has good communication & interpersonalskills
愿意接受轮班工作
Accepts to take shift work
英语熟练
Proficiency in English