【岗位职责】 1、负责微信公众号、抖音号等自媒体的平台日常运营和维护工作，为公司整体品牌传播和营销服务，高效产出年轻人喜欢的热点视频内容，提高用户的关注度和粘性； 2、吸收掌握并实时更新公司的产品、技术、文化及其他有价值的知识，结合时下的热点，把其转化成针对不同用户实时调整和更新微信、小视频等推广内容，并利用不同的方式传播； 3、制定并实施清晰的用户互动策略，增加粉丝数量，粉丝活跃度和忠诚度； 4、跟踪新媒体平台推广效果，分析数据并反馈，总结经验，建立有效运营手段提升用户活跃度，增加粉丝量。 【岗位要求】 1、学历不限，传媒、新闻、广告、互联网等相关专业优先，有1年以上新媒体相关的工作经验； 2、热爱新媒体运营，具有较强的运营管理、专题策划、信息采编整合能力； 3、有洞察力，每日追踪实时热门话题并捕捉其亮点，有娱乐精神，脑洞大，创意多； 4、有一定的审美素养，对拍摄、修图技能、视频剪辑技能掌握者优先； 5、 良好团队合作精神，较强的执行力及责任心，独立思考能力 ，观察力和应变能力； 6、有新媒体运营经验者优先，具备项目运营能力者优先。

Main Functions工作职责 OPERATIONS  运营 1.                Assist in the preparation of the yearly department budget by using history & forecasting techniques to develop an aggressive budget that reflects the achievable capabilities.             通过的回顾历史记录和预测的方法协助准备部门年度预算，有助于发展部门收入的预算目标。           2.                Assist in accurately forecasting business demands to ensure efficient staffing & food production. 协助精确预测商业需求确保员工安置及食品制作。 3.                Ensure the awareness & enforcement of all Marriott \ Renaissance S.O.P.’s & Property L.S.O.P.’s. 确保了解并执行万豪的SOP和酒店的LSOP原则。 4.                Enforce operational Standards that are periodically reviewed & updated. 确保运营标准的周期性回顾与更新。 5.                Be responsible for maintaining outlet safety and sanitation standards at all times. 始终确保部门的安全和卫生标准。 6.                Enforce Marriott’s 49-point sanitation checklist by having all outlets inspected on a monthly basis. 执行万豪的49条卫生标准，每月对部门进行检查。 7.                Be responsible for asset management of all outlet property and facilities. 负责本部门的所有固定资产和流动资产。 8.                Conduct a preventative maintenance inspection on a weekly basis.              做好每月预防性的维修检查。 9.                Enforce Marriott’s Principles of Hospitality at all times. 始终贯彻万豪热情好客的原则。 10.             Above all, to lead by example through a “hands on” approach to motivate our associates to excel. 要成为员工的榜样、深入到员工之中去引导员工取得成功。 HUMAN RESOURCES人力资源 1.                Assist in the development and implementation of management training plans for subordinate managers and supervisors on a quarterly basis in conjunction with HRD. 协助经理与人力资源部共同制定和实施对下级经理、主管的季度管理培训计划。 2.         Conduct a departmental daily “15 Minute” training program & Taste Panel.”              实行部门每天十五分钟的培训和试餐。 3.         Assist in the execution of all associate performance reviews in a professional and timely manner. 从专业的角度为所有的员工做工作评估。 2.                Assist in all aspects of associate management including hiring, discipline in conjunction with the Restaurant Manager. 负责所有相关部门的管理包括酒水部经理雇佣和培训。 3.                Assist in conducting an effective monthly associate meeting with minutes and P&A forwarded to the GM, F & B and HRD. 组织有效的每月部门例会，作好会议记录并将记录抄送总经理、餐饮部和人力资源部。 4.                Be responsible for the completion of the wage progress report on a weekly basis. 每周编辑工资（考勤）报表。 5.                Practice “open door” policy to all associates. 运用“开放”的态度对待所有员工。 6．        Have monthly Rap Session for the all trainees and associates to understand their concerns to       retain. 每月对所有员工和实习生进行一对一的访谈，了解他们的需要。 ADMINISTRATIVE 行政 1.                Prepare efficient schedules for management and associates. 编定有效的部门排班表。 2.                Be responsible for all accounting and billing procedures in the outlets. 负责所有财务的程序在本部门得到执行。 3.                Be responsible for the accurate supervision of the associate time control and payroll systems by working with Accounting and HRD. 通过与会计和人力资源部的工作，确保员工工作时间和薪水准确无误。 4.                Assist in planning outside associates activity to promote teamwork. 协助计划员工社外集体活动以促进团对精神。 5.                Promote positive inter-departmental relations through candid communication and cooperation. 通过坦率的交流与合作促进部门内部的关系。 6.                Respond to guest inquiries or concerns within 24 hours in what is deemed the appropriate manner. 对于顾客的询问/关注，应在24小时内予以适当的答复。 7.                Perform any reasonable request made of management which is not life threatening or against the law. 在不涉及生命安全和违反法律的情况下，完成管理层布置的其他工作任务。 8.                Assist the completion of yearly Associate Opinion Survey and Annual Appraisal in a timely manner. 及时协助完成每年的员工意见调查工作和年终评估工作。 MARKETING营销 1.                Be aware of all Marriott Guest Incentive programs and the correct accounting procedures pertaining to them. 了解所有的万豪奖励计划和与之相关的记分程序. 2.                Assist in the development & execution of marketing plans for the outlet. 协助制定营销计划并把他推向市场。 3.                Be aware of competitors in the market & assist in a competition analysis on a quarterly basis. 了解竞争对手，每个季度作一次市场竞争分析报告。 Safety Awareness 安全提示： Maintain safety by adhering to safest policies, being responsible to report all accidents immediately. Support all safety programs. Proceed with caution when walking on slippery floors. Ensure proper safety instructions are given before operating any equipment. 要保障安全须严格遵守安全法规，与异常情况须及时上报。建立、支持所有的安全方案。行走在湿滑地面上要留意。在操作设备之前，确保已了解了安全说明 Any other duties as may be assigned from supervisor. 完成领导交代的其他工作职责。

Main Functions 工作职责 Ensure day-to-day operational efficiency of the section. 确保每天每个部门的工作能被有效的完成。 a.          Assign rooms and delegate jobs to room attendants / housemen. 确定房间和指派工作给楼层服务员。 §  Ensure staff under his / her jurisdiction performs their duties and responsibilities according to approved systems and procedures. 确保员工在领班的管辖内对他们的工作负责。 §  Give additional assignments over and above regular duties if required. 如果有要求可以给于额外的协助。 §  Prepare work schedules and distribute work assignments / projects and room allocations for VIP’s and RA’s fairly. 准备工作安排工作和计划计划清洁及公平的分配给每位楼层服务员的工作量 b.          Keep all linen and supply closets neat, clean and stocked. 保持所有的布草备品柜干净清洁整齐，备量充足。 c.          Pick-up computer print-out and room allocations from the Coordinator / Order Taker and act accordingly. 从文员处打印当天的报表 d.          Carry out the following routine assignments: 贯彻和落实日常工作的分配：                                                      i.     Ensure room attendants / housemen emptied and cleaned their vacuum cleaners, and other cleaning tools before going off duty. 楼层服务员确保在下班之前清理吸尘器和整理好其他的清理工具。                                                    ii.     Check room attendants while cleaning guestrooms to see if proper and correct procedures are being used. 检查服务员在清洁房间时是否按照正确的方法和流程。                                                   iii.     Ensure that VIP’s and RA allocated rooms for the day are given priority cleaning. 确保贵宾房间和当天客人的房间预先得到清洁。                                                   iv.     Inspect all VIP rooms by 11:30 AM and block rooms  prior to guests’ arrival. 在11点30分之前检查所有的贵宾房间即准备好给预先要到的客人。                                                    v.     Ensure flower arrangements provided in the rooms are fresh, potted plants in good order and not withered and fruits are fresh. 确保房内的花和水果是新鲜的，小植物保持良好状态                                                   vi.     Ensure that all amenities and guests supplies are complete and according to standard set-up. 确保所有的备品和客用品都按照标准摆放。                                                  vii.     Check out-of-order rooms for developments and progress, Follow up with engineering 检查大修房的进展和计划并协调工程部及时维修。                                                 viii.     Check all occupied rooms, after room attendants have cleaned them and ensure they are properly cleaned and serviced, and supplied are replenished. 在服务员清洁住店房间后，检查他们是否按照正确的方法清洁和服务，及所有的客用品都已经补充齐全。                                                   ix.     Check turn-down rooms and ensure proper procedures are followed. 检查开夜床和确保流程是否被正确遵守。                                                     x.     Inspect departure rooms and ensure that they are communicated immediately to the housekeeping office. 检查离店房间和确保他们立即与客房部办公室保持沟通。                                                   xi.     Report / notify the Assistant Executive Housekeeper regarding:报告及通知客房部经理 1)      work problems 工作问题 2)      guests’  special request and habits 客人的特别要求及喜好。 3)      any unusual happenings on the floor concerning Hotel guest and staff关于酒店客人和员工在楼层发生的任何问题。 4)      loss and damage of furniture, fixtures and equipment 所有家具设备的损坏记遗失。                                                  xii.     Safe deposit box left locked by guest up on check-out and not attended to immediately thus causing delay in releasing the room. 退房后客人未清理保险箱，及延房客人                                                 xiii.     Inspect the carpets shampooed, repaired or re-installed in the guest floor to ensure that the standard set forth is met. 检查清洗地毯，维修客房地板，保证一切按标准操作。                                                 xiv.     Inspect guestrooms and public areas. Ensure that they are neat, clean, orderly and sanitary. 检查公共区域，保证他们整齐，干净，卫生 e.          When assigned in the early shift (7:00 AM), prepare individual supervisor’s work sheet; ensure accurate logging of pertinent data such as extra departures for the day and extra items loaned to the guests; conduct early morning inspection of all guest floor corridors, pantries, service areas, backstairs and out of order rooms; prepare and submit observations to the Executive housekeeper before the daily morning meeting with the rest of the floor supervisors. 早班当值，准备领班报表，登记相关信息，例如当天的退房，客人借用物品，检查楼层服务区，后通道和坏房，准备会议要点给经理和其他领班。 f.           When assigned in the evening shift, inspect vacant occupied rooms at random to counter check the work of the evening chambermaid. Room attendants / housemen in turning down beds; give back departure rooms, prepare VIP room allocations. 中班当值，检查中班员工的房间，夜床服务及检查晚退房客人房间，准备第二天早到的贵宾房间。 g.          Ensure services trolleys and trays are not left in the corridor / hallway and immediately brought to the service area in a tidy condition and according to standard procedure. 确保员工的工作篮不要放在走廊上，并且根据规定保持良好状态 2. Contribute to overall operational efficiency 提高整体运营效率 a.           Ensure mini bar set-up in rooms are replenished and complete. Supervisor and assist in the mini bar operations. Conduct monthly mini-bar stock taking. 确保散客房间的小冰箱被补充，并做好报表 b.           Ensure all items left behind by guest are forwarded to the housekeeping office immediately and that staff follow Lost & Found procedures. 保证客人的遗留物品都交至客房办公室，员工都能遵守事物招领。 §  Ensure par stock of linen, guest and cleaning supplies are maintained. 保证客用布草和清洁用品及时的供应 §  Ensure that there is no over-stock of any cleaning and guest supply items in the pantry. Ensure that they are safeguarded against wastage, shortage or loss. 保证工作间没有过量的客用品，员工不要浪费都是客用品 §  Report to the Assistant Executive housekeeper any solutions or tools which need replacement or repair. 及时报告上级需要维修或更换的工具 §  Conduct regular inspection of storeroom before requisitioning for supplies and chemicals, to ensure proper control. 定时检查仓库，确保控制好客用品，药水。 c.            Prepare weekly store requisitions of guest and cleaning supplies. 准备美洲的领料单 d.           Supervise, train and re-train room attendants / housemen, especially on special cleaning procedures and then follow-up. 管理和培训员工，尤其是一些特殊的清洁程序。 §  Recommend medial and disciplinary measures for staff if and when necessary. 在可能状况下员工犯错建议给员工一些劝告。 §  Rectify and reprimand staff of wrong working attitude and standards. 纠正员工不正确的工作态度和工作质量。 e.           Read evening and overnight hand-over of floor supervisors and note down important matters concerning his / her assigned floor which deed immediate attention. Sign prescribed logbook after reading. 阅读中班和夜班的交接并记录一些重要信息，并要签字。 §  Continue unfinished jobs / tasks of previous shift. 更进前一班次未完成的工作。 §  Follow-up with engineering department all pending work orders. 跟进一些工程部未完成的工程。 §  Request for early make-up rooms to be relayed to Room attendants / housemen immediately for action. 安排员工打扫一些客人需要或早到的房间 f.            Account for room attendants / housemen’s worksheets / reports 检察员共的工作报表 g.           Report all changes of room status, any maintenance defects to the Housekeeping office at once. 立即报告有房态差异，任何工程问题汇报 h.           Collect floor master keys and room attendant’s / housemen’s reports at the end of the shift. 收集楼层所有的钥匙在下班之前 §  Read and check reports of room attendants / housemen and ask staff to explain for unfinished jobs. Send back room attendant / housemen if it is necessary to finish the job. 检察员工报表，并且让员工解释未完成的工作，让他们完成。 §  Give proper hand-over to the next shift floor supervisor based on reports submitted by subordinates. 根据当天工作报告留交接给下一个班次的主管。 §  Act on all decisions and programs of the Executive Housekeeper. 实施所有服务总监和行政管家制度的一些决定和计划。 i.             Ensure all floor staff understand and follow rules and regulations of the Housekeeping department and house rules of the hotel. 确保楼层员工理解并且遵守客房部所有规章制度。 j.             Ensure all floor staff are aware of hotel emergency and safety procedures including pest control. 所有员工知道楼层上遇到突发事件的处理程序。 k.           Monitor room attendants’ grooming.注意员工仪容仪表 §  Ensure staffs are wearing prescribed and complete uniform and name tags. 保证员工穿制定的工作服和佩戴名牌 l.             Establish and maintain effective communication within the housekeeping department. 在部门内建立良好的沟通。 m.         Maintain personal grooming as per hotel’s standard to project / maintain an efficient professional image for the hotel and set example to subordinates. 按照酒店的标准修饰自己良好的职业形象，在员工面前做表率的作用 n.           Safeguard guests and hotel properties and tightly monitor the entry of guest rooms by hotel employees and subcontractors’ personnel. 保护客人及酒店财产的安全 §  Retain key assigned to you in your possession at all times. 保管好你分管的钥匙 §  Never leave your master key card in the energy – saving device. 任何情况不能留下万能钥匙 §  Never leave the door open and room unattended at any time. 任何时间都不能开着门离开房间 §  Ensure that the guest room door is locked when you close it. 保证你在关门时，确定门被锁住的 §  Open doors for non-key holder housekeeping staff or other hotel staff (e.g. Engineering, Bellmen, Room Service Waiters, outside contractors, etc.) and properly record time of entry, mane party and reason for entering room. 为没有钥匙的员工开门例如工程部，行李员，客房送餐与外企公司，记录好时间和为何原因开门。 §  Report immediately to the Housekeeping order taker any valuables or documents, such as passport, wallet, money, jewellery, etc, lying on the bed or table. Do not touch and wait for the arrival of the guest service officer. 报告给房间内有价值的东西和文件，例如护照，钱包，珠宝等物品放在桌上或床上的不要碰它们通知客户关系经理。 §  Report immediately to the housekeeping order taker any unattended bags, luggage, parcel, etc. left in inappropriate places. 立即报告无人看管的行李，包裹，留在合适的地方 §  Must minimize entry into occupied guest rooms. 尽量减少进出客房的机会 Safety Awareness 安全提示： Maintain safety by adhering to safest policies, being responsible to report all accidents immediately. Support all safety programs. Proceed with caution when walking on slippery floors. Ensure proper safety instructions are given before operating any equipment. 要保障安全须严格遵守安全法规，与异常情况须及时上报。建立、支持所有的安全方案。行走在湿滑地面上要留意。在操作设备之前，确保已了解了安全说明 Any other duties as may be assigned from supervisor. 完成领导交代的其他工作职责。

What will I be doing? The cluster DOF role is responsible for the supervision and day to day control of the Finance Department of covered hotels, including but not limited to the timely delivery of financial statements and reports and controlling all assets of the hotel. People Management • Supervises the Team Member (Team Management) • Team Development (Mentoring; Training/Guiding) • Recruitment Reporting & Financial Analysis • Produces internal financial reports in an accurate and timely manner for the daily work of the Management Team (Month-end Report & Owner Report) • Is responsible for budgeting and forecasting of annual profit, capital, cash, and other short-term plans • Review/Implement Finance policies, procedures, and operating guidelines Control & Commercial Awareness: • Miscellaneous Requests/Activities (Insurance claims; submissions to government agencies; outsourcing contracts/services) • Operational related investigations/reviews • Preparation & adherence to External Audits; Internal Audits & any other Audit by local government agencies Direct reports • Onsite Accountant What are we looking for? To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: •University Preferred Commerce Degree in Accounting and Management • At least 2 years of working experience as Financial Manager or higher position in the hospitality industry • Previous experience in a managerial operational accounting role • Fluent in written and spoken English • Good relationship with the local bank and government agencies • Thorough knowledge of federal, state and local laws • Proficient in Microsoft Office applications • Ability to lead, to provide guidance and to develop team member • Ability to train, motivate, evaluate, mentor and direct associates and managers to meet desired ends • A resourceful individual who is creative and able to maintain flexibility • Line operations management and labor related experience preferred

RESPONSIBILITIES职责: 了解相关知识，并按照养生中心的要求进行所有的理疗和操作 确保理疗房的干净。按照标准操作流程布置理疗房，并及时补充布草  为客人提供专业的理疗服务 保证理疗室和操作间的整洁，并做日常的维护 确保所有的疗程用品设备等都是可以正常使用 参加所有养生中心相关的培训 和客人之间维持专业的相处模式 做每月的库存盘点（产品，设备和疗程用具） 保证每日水疗的运营需求，保证点心和鲜花的正常调拨 按照标准补充每日所需的毛巾和一次性用品等 与团队成员合作，提供客人最优质的服务 有效地教育客人关于健康养生的知识 灵活地安排时间，支持养生中心的活动 维护设备，并控制疗程成本 积极推广养生中心的服务项目，会员卡销售，以及促销和折扣 以专业和礼貌的方式处理客人的问题 准确亲和地回答客人的问题 根据每日开班流程，准备早班的工作 协助养生中心经理完成养生中心相关操作 根据每日关门流程，关闭养生中心 充分的执行和完成标准操作流程和酒店政策的相关规定 负责接待工作

厨房餐具厨具管理，确保清洁和卫生；接待客人，提供优质的服务。保证自助餐菜品的充足，以及解决其他客人提出的问题和需求。 - 将餐具和厨具分类、清洗、烘干和储存，确保它们保持清洁和卫生。 - 遵守卫生管理规定，与酒店的厨师和其他工作人员密切合作，确保厨房和餐厅的运营顺利。 - 及时清理运送厨房、餐厅的垃圾，确保无积压。 - 及时为自助餐补充餐品。 - 解决客人提出的问题和需求。 - 具备良好的沟通技巧、热情的服务态度和专业的餐饮知识，确保客人在用餐过程中感到满意和舒适。 - 保持工作区域清洁卫生：包括地面、水池、工作台等，保持环境整洁。 保持餐厅的整洁和美观，营造良好的用餐环境。 - 30-50周岁，初中以上学历，有厨房工作经验者优先。 - 具备一定的洗涤技能和经验，能够熟练操作各种清洗设备和工具。 - 具备良好的卫生习惯和操作规范，能够严格遵守卫生规定和标准。 身体健康，能够适应一定强度的工作。

【职位描述】 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. the Director of Finance is an integral part of the 4D structure within the hotel, providing support and technical expertise to other members of the team. This role is responsible for all accounting and financial requirements for the hotel in an environment of tight control. He / she will provide financial support, advice and expertise to the General Manager and hotel team, with the aim of maximizing value, developing the quality of the Finance function within the hotel. What will I be doing? As the Director of Finance, you will be responsible for performing the following tasks to the highest standards: Financial Accounting & Control: Best practice financial accounting processes in a robust control environment Management Reporting: Focused, innovative and balanced reporting that stimulates management action Business Support: Provision of the highest standards of financial and commercial support to the Business Investment Optimizing returns on capital investment Looking Ahead: Operating against meaningful strategic plans and budgets with accurate forecasting Investment in People: Ensuring the best person in each job, in an environment of continuous development Cash & Working Capital: Optimize cash position in an environment of tight control 【任职要求】 What are we looking for? To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: • University qualification and above. • Finance / Accounting major and certified, e.g. ACCA/ CPA. • 5 year in hotel accounting with at least 2 years in similar position with an international hotel. • Fluent in oral and written English to meet business needs. • Possess system skills in OnQ, Check SCM, SUN, OPERA / OnQ PMS, MICROS, HRLINK, • Proficient in Microsoft Windows, Word, Excel and PowerPoint. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

【岗位职责】 1、查看交班记录，了解上一班的移交事项，并负责处理； 2、熟悉预订资料，了解客情，尤其要记住即将来电的贵宾、常客的姓名，了解酒店的所有活动； 3、熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取最好的经济效益； 4、熟练总台各项专业业务和技能，搞好对客服务； 5、熟练掌握店内信息，提供准确的问讯服务； 6、负责为下榻酒店的宾客办理入住登记手续； 7、负责客房钥匙的管理和发放工作并严格遵守验证制度； 8、制作有关报表，为其它部门提供准确的接待信息。 【岗位要求】 1、大专以上文化程度，流利的英语口语； 2、性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感； 3、通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。

A Director of Human Resources will manage Human Resource related activities including succession planning, talent management, recruitment, learning and development and training, performance management, compensation and benefits, and employee relations initiatives. What will I be doing?   As a Director of Human Resources, you will be responsible for the effective management and performance of all Human Resources related activities. This includes talent management, succession planning, learning and development and training, performance management, compensation and benefits, employee relations, and health and safety initiatives. Specifically, a Director of Human Resources will perform the following tasks to the highest standards:     Plan and forecast the short and long-term talent requirements for the hotel to support its business plans Maintain a best practice recruitment approach, including the Company's vacancy management system, to attract the best applicants Build a strong career and succession planning system to retain and develop talent Implement training and development strategies to continuously improve performance and customer service Oversee the hotel's human resources database and payroll system Provide a framework for counseling, coaching, and welfare services Manage the Opinion Survey and the calendar of Team Member social events Manage and resolve, promptly and completely, all employee relations issues Maintain an awareness of competitor human resources activities and best practices #LI-VG2 Qualifications - External What are we looking for? A Director of Human Resources serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Tertiary qualifications, or other collegiate-level degree, in Human Resources or related field, required Previous human resources management experience in the hotel, leisure, and/or retail sector Excellent leadership skills and exceptional communication skills Strong commercial/business acumen A passion for leadership and the vision to create a winning team What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

岗位职责 1.按照品牌标准和酒店需求，完成宣传品的设计和制作。 2.独立完成摄影、视频拍摄剪辑、文案撰写发布或指导广告项目产品的定制等业务。 3.收集保管、存贮、分析处理相关资料，落实保密原则。 4.钻研业务，关注行业趋势，为酒店提供美工专业支持。 岗位要求 1.大专以上文化程度，有酒店同岗位工作经验者优先。 2.了解酒店工作流程和产品需求，出色的沟通协调能力，维护良好工作关系。 3.有摄影特长，具有高品质的设计标准和优秀的审美能力。 4.熟练使用设计软件、视频软件等工具。

1.Minimum 2 years' previous management experience in Front Office operations 2.Degree or Diploma in Hospitality Management is an asset 3.Bilingual in Mandarin & English 4.Exceptional interpersonal and organizational skills; written and verbal communication skills 5.Knowledge of computerized Front Office systems required with emphasis in Micros-Fidelio based programs. 6.Computer proficiency in a Windows environment (Word, Excel, PowerPoint) 7.Enthusiastic team player, with strong self initiative 8.Strong guest service orientation and training skills background required. 9.Highly organized, results-oriented with the ability to be flexible and work well under pressure. 10.Strong guest service orientation and training skills background required. 11.Ability to work independently and prioritise responsibilities 12.Experience in Hotel loyalty programs, such as Fairmont’s Presidents Club   1.至少两年的前厅运营管理经验。 2.拥有酒店管理学历或文凭优先 3.懂英语和汉语。 4.具有优良的书面和口头沟通、人际关系和领导能力 5.了解计算机化的前厅系统，重点在基于Micros—Fidelio的程序。 6.熟练地运用Windows环境下的计算机（Word、Excel、PowerPoint）。 7.热心、具有团队意识，很强的主动性。 8.要求具有强有力的宾客服务培训和训练技能。 9.具有高度的组织性、注重结果，有能力灵活地在压力下工作。 10.要求有强大的客户服务培训技能背景。 11.能独立工作，责任至上。 12.具有酒店忠诚度计划的经验，例如费尔蒙酒店的总裁俱乐部

【岗位职责】 1、熟悉所有音响设备的技术状况，学习维修技术，掌握维修技能。 2、服从分配，严格按照各项操作规程及规章制度完成音响设备系统的大、中、小修和日常音响设备的检修和保养工作，并认真填写检修记录。 3、负责协助工程部经理制定音响系统设备的年、季、月度检查计划。日常维护保养计划、预防性维修计划并实施。 4、协助宴会完成会议活动设备使用。 5、负责组织安排完成音响派工单的维修任务，并做好记录。 6、与其它班组或部门协调合作。 【岗位要求】 1、中专以上文化程度，从事实际工作2年以上。 2、经过音像播放专业培训，对电子设备有广泛的了解，能熟练地运用电声设备，熟悉一般电气的安全操作规程，有一定的电工基础。 3、工作认真负责，有较好的协作精神，纪律性强。

Job Summary Report to Director of Rooms, responsible for the operations of all Housekeeping, Public Area and Laundry operations including management of any outside contracts. Other responsibilities include the choosing and handling of uniforms in coordination with the Laundry Manager and the Rooms Division/F&B Managers.

【岗位职责】 与既有的客户和潜在的客户及合作伙伴保持密切的联系 Active distribution of product information and creates awareness in the markets and business segments or responsibility 高效认知和掌握销售线索 Identifies and handles sales leads effectively and efficiently 代表酒店参加国际及国内的销售活动 Represents the hotel and participates in domestic and international sales activities 发挥创造力，为酒店的产品及部门做出应有的贡献 Creative contribution to product and sales development 仔细计划与客户的会面，对预定的客户实施客户关系管理，完成销售目标 Fulfills Customer Relationship Management responsibilities and sales goals for defined customers through planned customer interviews 在所负责的市场区域内，监视和报告市场及竞争者的情况 Monitors and reports on market and competition within own market segment 准备销售报告，确保市场及客户信息的准确性，以便于工作的跟进 Prepares and updates customer management reports and ensures all nece 【岗位要求】 1、具备领导才能，了解所负责部门对各职位的责任 2、掌握使用互联网及其它主要电脑系统的知识 3、掌握应用销售及前台的电脑系统 4、了解商务旅游、旅游业国际市场，会议旅游及餐饮销售 5、能够掌握和理解市场和竞争 6、必须具备良好的中，英文读写能力 7、良好的电脑技能，至少会使用微软2003或以上操作系统、微软办公软件2003或更高版本、互联网及其它的流行出版软件 8、良好的人际交往和沟通技巧 9、独立工作和团队工作的能力 10、5年销售与市场推广方面的经验, 包括在国际连锁酒店的管理经验并有最少XXX年的销售经理经历

工作内容 1.协助经理负责客房部的整体经营和运作；分配督导员工工作，制定工作计划。  2. 确保部门成本及各项费用，得以良好的控制。 3. 根据度假村的运营标准，随时对房间和设施设备及各项物品进行检查。  4. 制定部门的年度预算，并确保部门的经营费用控制在预算之内。 5. 检查客房部的设施和管理，抽查及提升本部门整体工作质量及工作效率。 6. 组织编制部门工作程序及工作考评。 岗位要求 1. 本科毕业学历或同等以上。 2. 有五星级连锁酒店客房管理工作经验。 3. 熟悉客房部专业知识，熟练使用电脑，持有客房部经理上岗证或资格证书。 4. 掌握熟悉客房管理、服务流程和质量标准。 5. 具有组织协调能力、应变能力、经营能力以及文字表达能力和信息管理能力。 6. 该岗位需每周工作6天 【G.O福利】： 双人住宿； 一日三餐国际自助餐厅； 吧台饮料畅饮； 度假村内所有娱乐活动及场地设施免费使用； 机场接送服务； 工作满一年往返度假村和住址机票； 完善的工作意外伤害保险及社会保险； 国际化G.O团队； 拥有登台演出的机会； 每年轮换海外及大中华区度假村工作机会； Club Med海外度假村免费房间； 快速晋升通道。

岗位职责： 1、在洗衣房主管领导下，负责客衣，工服及其他客房，餐饮，棉织品的洗涤工作； 2、每日做好班前准备工作，按工作程序，开启，操作，关闭设备； 3、按工作程序及标准做好客衣，工服和棉织品的洗涤和烘干工作； 4、严格按照洗涤标准，定时、定量、加放洗涤原料，确保洗涤物品的质量； 5、掌握水洗机、烘干机、压平机的性能，使用和保养方法，定期做好设备的维护和每日清洁工作； 6、工作期间应随时查看机器的运转情况，发出故障及时报修，机器运转中不得离岗； 7、对于出现的洗涤质量问题，应及时向领班、主管汇报，并分析原因采取适当的补救措施； 8、熟悉各种机器设备的使用方法，按规定操作机器确保人身与设备的安全； 9、检查工作区域内消防及其它影响安全生产的隐患，发现问题及时处理； 10、完成主管领导布置的其它工作任务。 岗位要求： 1、受过酒店洗衣房专业培训，两年以上同星级酒店洗衣房工作经验； 2、熟悉本岗位专业知识； 3、身体健康，相貌端正。

【岗位职责】 1、负责公司员工薪资核算、发放及异常处理，确保薪资数据准确性和及时性； 2、负责社保、公积金申报、缴纳及变更管理，确保合规操作； 3、定期整理和分析薪资社保数据，编制相关报表，为管理层决策提供支持； 4、解答员工关于薪资、社保、公积金等问题的咨询，维护良好的员工关系； 5、协助优化薪资社保相关流程，提升工作效率； 6、配合完成年度薪酬调查、社保审计及税务申报等相关工作； 7、完成上级交办的其他人力资源相关工作。 【岗位要求】 1、熟悉国家及地方劳动法规，尤其是薪资、社保、公积金相关政策； 2、具备较强的数据分析和处理能力，熟练使用Excel等办公软件； 3、工作细致认真，责任心强，具备良好的沟通能力和团队协作精神； 4、能独立完成薪资核算及社保公积金操作，有相关经验者优先； 5、具备一定的抗压能力，能适应阶段性高强度工作。

【岗位职责】 1、营运 按照经理的检查表来开始和结束一天的营运。 与客人进行积极的互动，来寻求反馈。 在餐厅中，培训、维持和执行所有的服务标准。 执行规范的酒吧指南，并进行展示，以确保给客人提供的饮料具有一贯的品质。 在班次上正确执行收入和账单控制程序。 处理日常员工的协作关系（例如时间调整）。 为所有的员工和客人，建立一个安全及卫生的工作环境。 为餐厅营运提供尽可能的帮助（例如工作时间表，楼层安排，预定）。 找到解决如电话服务，最后一分钟的预定，或其他每天可能发生的问题的方法。 主持餐厅每天的试菜和菜单培训课程。 确保在餐厅营运时，协助服务员或领位，在各自的岗位上使客人满意。 确保服务的食品和饮料有质量保证。 确保完成每天基本的工作。 保持员工制服的标准。 通过使用工作指令和检查，管理一个有效的工程维护及保养程序。 理解和教导授权原则，以确保客人的满意度。 运用岗位的轮换制，来确保工作安排的合理性。 熟悉所有客人的奖励计划和关于他们账目的正确结算程序。 以身作则来激励我们的员工取得成功。 2、人力资源 通过使用记录，菜单以及适当的参考手册对新加入的员工实施有效率的培训课程。 通过所有可能的培训和授权来激励员工解决问题的热情。 和员工建立有效的沟通，以争取他们的信任和尊重。 根据公平对待的政策，建立公平和一致的辅导及纪律处罚程序。 3、 行政管理 直接或通过日志本与下一班次的主管或经理进行沟通。 确定并推荐奖励项目，新的主意和方法。 积极推动部门与部门之间的关系。 【岗位要求】 必须有2年以上的餐厅管理经验 有较好的服务精神和沟通技巧

岗位职责：  1、负责酒店产业集团各酒店餐饮部整体运营的管理；  2、通过对酒店运营工作的分析，优化餐饮运营流程；  3、负责制定餐饮部门管理制度与各项餐饮标准，通过监督实施情况逐步规范餐饮管理，并根据运营需要进行实时更新；  4、对酒店产业集团运营管理部餐饮部分的年度经营指标完成情况进行分析，给予不同的指导及建议方案并监督落实；  5、负责各酒店餐饮部经营请示的审批，结合实际情况，给予相应建议并监督经营效果；  6、通过月度品质管控系统，监控餐饮运营中的服务质量及菜肴品质，与问题突出的酒店进行沟通并监督整改效果；  7、与运营管理部行政总厨共同制定、定期更新酒店集团餐饮食品安全操作手册等食品安全制度及相关标准；  8、负责酒店产业集团运营审计中餐饮部分的检查，根据各餐饮的检查结果，督促餐饮部制定并完成整改计划；  9、负责各酒店餐饮总监/经理、季度及年度工作表现、绩效的评估；  10、负责餐饮经理级以上管理人员的招聘面试，给予集团人事中心相关的意见与建议；  11、负责酒店产业集团运营管理部餐饮各项计划与工作的制定和推进； 12、管理并安排酒店集团餐饮行政总厨、餐饮品质督导经理日常工作； 13、负责收集餐饮部对收银系统及选品平台产品的反馈问题及时与有关部门进行沟通，并将解决结果反馈给相关酒店餐饮部； 14、关注酒店餐饮行业发展趋势，参加行业内的产品展会，为酒店产业集团餐饮新产品的研发与更新做好准备； 15、关注酒店运营中相关标准、制度的执行情况，开展分析，根据分析结果定期优化更新。  任职资格：  1、丰富的餐饮从业经验和管理经验（10 年以上品牌酒店餐饮管理岗位；有酒店管理集团餐饮总监从业背景者优先）；  2、能够洞悉餐饮市场信息，具备餐饮营销意识和创新意识；  3、具备良好的语言表达能力与沟通能力，思路清晰，逻辑性强；  4、具备良好的组织协调能力与统筹规划能力。

岗位职责 1、 有藏区同样岗位的工作经验。 2、全面负责酒店的经营管理。 3、 建立、健全酒店的组织管理系统，使之合理化、精简化、高效化。 4、 负责实现酒店的营业收入指标和利润指标。 5、 负责制定酒店的经营预算和决算，提出更新改造和投资计划。 6、 落实酒店年度财务预算，向各部门下达年度工作指标。 7、 督促酒店维修保养工作和酒店安全管理工作。 8、 负责做好酒店与各界人士的公共关系,树立酒店良好形象。 9、 做好酒店机构设置、员工编制及重要人事变更。 10、 指导培训工作，培养人才，提高整个酒店的服务质量和员工素质。 岗位要求 1、 本科以上学历，相关管理专业。 2、 从事星级酒店工作10年以上，具有8年以上相关高层管理工作经验。 3、 熟悉酒店各部门服务及管理流程。 4、 善于管理和经营团队，事业心强。 5、 有较强的沟通、计划、决策和综合判断能力。

工作职责: 1、协助酒店完成直销产品的落地； 2、培训酒店员工对直销系统的使用和培训，掌握直销产品销售流程； 3、结合数据的分析，产品的价格、库存监控做好产品优化工作； 4、产品流量运营，对酒店的交易产出负责。 任职资格: 1、具备亲和力、良好的表达与沟通能力； 2、抗压能力强，主动并积极和团队精神； 3、有数据分析和解读能力； 4、从事OTA或是高星酒店1年以上，在酒店从事官微对接为佳。

【岗位职责】 1、负责餐饮部行政管理工作,制定并实施餐饮经营的所有计划。 2、负责实现部门的营业收入指标和利润指标。 3、与行政总厨一起筹划和设计菜单，开发当地需求的餐饮产品。 4、协调与其他部门的工作关系，确保宾客得到满意的餐饮产品和良好的服务。 5、制定餐厅推销策略，督促员工做好食品饮料的推销工作，提高餐饮销售收入。 6、建全物资管理制度，对餐厅的设备、物资、用具等严格管理。 【岗位要求】 1、大专以上文化程度；10年以上同岗位工作经验。 2、精通本部门的业务知识，熟练掌握中餐、西餐、酒吧的技能及管理技巧。 3、熟悉食品原材料采购、储藏和厨房生产、餐厅服务全过程，善于安排各个环节的工作，能保证餐饮管理的协调发展。 4、具有食品原材料加工、餐饮成本核算方面的知识。掌握各种产品配方、各种食品原材料出料率标准，控制产品质量和成本消耗。 5、具有社会活动能力、组织领导工作能力和实际工作能力；善于调动餐饮 部各级管理人员的积极性。

岗位职责/职位描述 岗位职责： 1．持续联络现有会员及有潜力会员以达到招募新会员和销售会所设施使收入最大化。 2．负责为会员发展事务部提供支持，以实现管理层制定的国内会员及国内马主招募目标。 3．负责组织安排会员活动 ；协助准备，制定市场营销计划。 4．支持大湾区会员招募及北京会所营运（节日销售、大堂礼品外卖项目）实现业务销售目标。 5. 协助上级经理完成其他工作任务。 任职要求： 1.大学本科及以上学历； 2. 熟练的英语口语和书写能力，并具有较强的普通话表达能力； 3. 电脑操作熟练，具有主动精神并高度关注细节； 4. 具有国际星级酒店销售、公关、活动统筹等5年以上工作经验者优先

• Supervisor Front desk operation • Ensure all embarkation preparations arecompleted in a timely manner • Supervision and training of all Guest Service Agent as required relating to company standard. • Liaise with Ground Operator to ensuresmooth operation between the Airport and Cruise Terminal for guests arriving tothe ship • Supervision of Embarkation and check-inwithin the terminal and all communication relating to guests arriving from theairport as per Company Standard Operating Procedures • Complete Time and Attendance workschedule for all Guest Service Agent f, ensuring they meet MLC regulations • Guest Service Manager set hours at the deskto accommodate guest requests or queries • Review new guest manifest each cruise andcomplete necessary cabin changes, upgrades, etc. and liaising with shoresidefor any cabin or guest queries • Supervise Guest Service Agent with thehandling of all lost / delayed luggage • Ensure all Embarkation Reports are sentout three days prior to the new cruise • Responsible for timely printing anddelivery of all printed materials • Be confident when dealing with Guestcomplaints • Take charge of Guest medicaldisembarkations with the support of Port Agents • Be familiar with the ship’s safety andsecurity procedures relating to the Hotel Department in respect of anyeventuality • Maintain an accurate and up-to-datemanual for completion of responsibilities as laid down in the job description • Maintain control of the Feedback Log,ensuring each Department Head follows up on pending cases and closing them in atimely manner • To constantly operate in the interests ofthe owner • Perform any other tasks or duties asrequired or delegated by supervisors