作为公共区域服务员，您将应以最高标准完成以下任务： ·        确保所安排适当地清洁所分配的区域。 ·        了解各主要的出口的位置和其它设施, 以便在需要时正确地引导客人。 ·        确保公共区域卫生间内充足的客用品。 ·        恰当地问候所有的客人并面带笑容。 ·        尽可能地为客人提供帮助,回答客人的问题。 ·        维持所有的装备处于良好的工作状态。 ·        维持工作间整洁,井井有条。 ·        要及时汇报地毯和家具的损坏，以便急修及降低损失。 ·        及时汇报并跟进急修事宜。 ·        提供高品质的对客服务。 ·        坚持酒店的清洁和养护程序。 ·        保持维护所在工作区域的高度整洁。 ·        遵守酒店的工作政策及程序，遵守希尔顿的商业行为规范以及员工手册中的条款。 ·        如有必要 ，该部门有权更改或补充该职位描述。 ·        完成任何其他合理的职责和被指派的职责。

岗位职责/职位描述 The Four Seasons Hotel Dalian is looking for talent who shares a passion for excellence and who infuse enthusiasm into everything they do. 大连四季正在寻找你 - 对工作具有极大的热情，热爱你所从事的职业。 About Four Seasons  关于四季酒店 We have chosen to specialize within the hospitality industry by offering only experiences of exceptional quality. Our objective is to be recognized as the company that manages the finest hotels, resorts, and residence clubs wherever we locate. We create properties of enduring value using superior design and finishes and support them with a deeply instilled ethic of personal service. Doing so allows Four Seasons to satisfy the needs and tastes of our discerning customers, and to maintain our position as the world's premier luxury hospitality company. We succeed when every decision is based on a clear understanding of and belief in what we do, and when we couple this conviction with sound financial planning. We expect to achieve a fair and reasonable profit to ensure the prosperity of the company and to offer long-term benefits to our hotel owners, our customers, and our employees. We demonstrate our beliefs most meaningfully in the way we treat each other and by the example we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others as we would have them deal with us. 我们对酒店服务心无旁骛，矢志不渝，并以高品质为重。无论我们的酒店、度假酒店、及住宅俱乐部坐落在何处，目标都是成为举世公认的最佳酒店管理集团，且盈利可观。要达到这种卓越的成绩，必须在各方面都超越群伦。我们所创建的酒店，在设计及选料方面，均属无上之选，务求能够满足客人的高贵品味和严格要求，同时保持豪华酒店的优质崇高地位。 我们的成功，有赖于清楚认定我们对每件事的信念，并与有效的财政计划相互配合。我们预计能为酒店带来合理的利润，确保业绩蒸蒸日上，并为股东、客人及员工谋求长远的利益。 我们将四季酒店的信念，通过彼此互敬互重及互相建立榜样，切实地具体表现出来。我们所坚持的价值观或原则，正是我们如何善待客人、商业伙伴及同事。 About Four Seasons Dalian  关于大连四季酒店 The Four Seasons Hotel Dalian boasts a prime location, situated at the heart of Renmin Road and the core of the Donggang Business District. It’s this history that inspired the NBBJ Shanghai-designed building’s interiors by acclaimed international firm Hirsch Bedner Associates of Singapore. The design concept for Four Seasons Hotel Dalian draws inspiration from the rich historical of the city, particularly its deep-rooted connection with trains and the romantic allure associated with Dalian. Artfully designed rooms that offer a brand of comfort and cutting-edge technology, capturing both the city’s magnificent skyline and the stunning ocean vistas. The interiors of the hotel’s signature restaurants were conceived by Tokyo-based Strickland, which drew inspiration directly from the city’s history and culture to create authentic and unforgettable experience. A distinguished collection of six restaurants and bars, including Cantonese delicacies, Western fare, Japanese cuisine, specialty bars, lounges, and a deli shop. With top-notch chefs and exceptional ingredients, we create an unparalleled fine dining experience that lingers in memory. 大连四季酒店地理位置优越，坐落于人民路东港商务区中心地带，眺望海景和港口景色，是东港商务区核心所在。 NBBJ操刀设计的大楼内，新加坡著名的Hirsch Bedner Associates公司由城市悠久历史中汲取灵感进行室内设计，尤其是与火车密不可分的深厚渊源以及这座城市本身的浪漫情怀。 每间客房都是巧思设计之作，融合了舒适与前沿技术，不仅捕捉了城市壮观的天际线，更有绚烂的海景尽收眼底。 酒店特色餐厅的内部设计由东京知名工作室Strickland操刀，其灵感直接来源于当地历史文化，旨在打造真实而难忘的体验。 六个餐厅和酒吧构成了独特的美食合集，包括粤式菜肴、西餐、日本料理、威士忌、大堂吧和甜品坊。凭借顶级大厨和卓越食材，为宾客打造一种无与伦比的高级餐饮体验，让人回味无穷。 Key Responsibilities 主要工作职责 1. Work with other staff to serve guest needs by providing exceptional knowledge of food & beverage menu items as well as information regarding preparation methods. 2. Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests. 3. Work harmoniously and professionally with co-workers and supervisors. 1. 与其他同事共同提供优质服务。 2. 提前预期客人需要，确定满意并且提供建议，对于客人要求和疑问 及时、适当的回复。 3. 与其他同事和管理层共同协作，保持专业性。 Preferred Skill and Qualification 任职要求 1. University education or equivalent education. 2. Intermediate English ability. 1.大专及以上学历。 2.中等英语能力。 Learn more about what it is like to work at Four Seasons – Visit us: 想要了解更多，请登录以下网站并关注我们： 四季酒店官网职业机会：http://jobs.fourseasons.com/

作为管事员，您将应以最高标准完成以下任务： ·        在服务工作的整个过程中，时刻保持高度的客户服务意识。 ·        保持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。 ·        收集厨房，管事区域和走廊通道的垃圾箱，并更换成已清洗干净的垃圾箱。 ·        保持储物室的物品摆放整齐。 ·        清洁和擦亮所有银制，铜制，不锈钢制品。 ·        按规范摆放好金属制品。 ·        按规范清洗机器。 ·        向管事领班上交损坏物品。 ·        所有劳动工具按照严格规定摆放，上报管事主管物品的损坏，遗失等情况。 ·        在交班前清洁好卫生工区。 ·        认真积极的参与管事经理安排的培训。 ·        能熟练操作自动洗碗机。 ·        把清洁完毕的设备归位摆放好。 ·        清洁所有机器设备，并清洁好台面和水槽。 ·        提供给各餐馆以足够的餐具器皿，做好补给工作。 ·        清洁干净厨房的地板，墙面瓷砖，走廊和所有管事工区。 ·        严格遵守技能标准提供服务。 ·        在工作过程中按照安全生产准则做好本职工作， 确保自己及他人的安全。 ·        如有必要 ，管理层有权更改或补充该职位描述。 ·        完成任何其他合理的职责和被指派的职责。

The Four Seasons Hotel Dalian is looking for talent who shares a passion for excellence and who infuse enthusiasm into everything they do. 大连四季正在寻找你 - 对工作具有极大的热情，热爱你所从事的职业。 About Four Seasons 关于四季酒店 We have chosen to specialize within the hospitality industry by offering only experiences of exceptional quality. Our objective is to be recognized as the company that manages the finest hotels, resorts, and residence clubs wherever we locate. We create properties of enduring value using superior design and finishes and support them with a deeply instilled ethic of personal service. Doing so allows Four Seasons to satisfy the needs and tastes of our discerning customers, and to maintain our position as the world's premier luxury hospitality company. We succeed when every decision is based on a clear understanding of and belief in what we do, and when we couple this conviction with sound financial planning. We expect to achieve a fair and reasonable profit to ensure the prosperity of the company and to offer long-term benefits to our hotel owners, our customers, and our employees. We demonstrate our beliefs most meaningfully in the way we treat each other and by the example we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others as we would have them deal with us. 我们对酒店服务心无旁骛，矢志不渝，并以高品质为重。无论我们的酒店、度假酒店、及住宅俱乐部坐落在何处，目标都是成为举世公认的最佳酒店管理集团，且盈利可观。要达到这种卓越的成绩，必须在各方面都超越群伦。我们所创建的酒店，在设计及选料方面，均属无上之选，务求能够满足客人的高贵品味和严格要求，同时保持豪华酒店的优质崇高地位。 我们的成功，有赖于清楚认定我们对每件事的信念，并与有效的财政计划相互配合。我们预计能为酒店带来合理的利润，确保业绩蒸蒸日上，并为股东、客人及员工谋求长远的利益。 我们将四季酒店的信念，通过彼此互敬互重及互相建立榜样，切实地具体表现出来。我们所坚持的价值观或原则，正是我们如何善待客人、商业伙伴及同事。 About Four Seasons Dalian 关于大连四季酒店 The Four Seasons Hotel Dalian boasts a prime location, situated at the heart of Renmin Road and the core of the Donggang Business District. It’s this history that inspired the NBBJ Shanghai-designed building’s interiors by acclaimed international firm Hirsch Bedner Associates of Singapore. The design concept for Four Seasons Hotel Dalian draws inspiration from the rich historical of the city, particularly its deep-rooted connection with trains and the romantic allure associated with Dalian. Artfully designed rooms that offer a brand of comfort and cutting-edge technology, capturing both the city’s magnificent skyline and the stunning ocean vistas. The interiors of the hotel’s signature restaurants were conceived by Tokyo-based Strickland, which drew inspiration directly from the city’s history and culture to create authentic and unforgettable experience. A distinguished collection of six restaurants and bars, including Cantonese delicacies, Western fare, Japanese cuisine, specialty bars, lounges, and a deli shop. With top-notch chefs and exceptional ingredients, we create an unparalleled fine dining experience that lingers in memory. 大连四季酒店地理位置优越，坐落于人民路东港商务区中心地带，眺望海景和港口景色，是东港商务区核心所在。 NBBJ操刀设计的大楼内，新加坡著名的Hirsch Bedner Associates公司由城市悠久历史中汲取灵感进行室内设计，尤其是与火车密不可分的深厚渊源以及这座城市本身的浪漫情怀。 每间客房都是巧思设计之作，融合了舒适与前沿技术，不仅捕捉了城市壮观的天际线，更有绚烂的海景尽收眼底。 酒店特色餐厅的内部设计由东京知名工作室Strickland操刀，其灵感直接来源于当地历史文化，旨在打造真实而难忘的体验。 六个餐厅和酒吧构成了独特的美食合集，包括粤式菜肴、西餐、日本料理、威士忌、大堂吧和甜品坊。凭借顶级大厨和卓越食材，为宾客打造一种无与伦比的高级餐饮体验，让人回味无穷。 Key Responsibilities 主要工作职责 1.Delivers the brand promise and provide exceptional guest service at all times. 2.Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests. 3.Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. 1. 确保遵循品牌承诺并始终提供优异的对客服务。 2. 核实抵店、离店细节并根据客人要求安排行李及交通运输等服务。 3. 以热心、灵活的方式与其它员工紧密合作， 专注于酒店的成功和客人的满意。 Preferred Skill and Qualification 任职要求 1.College graduate or Certificate 2.Good communication skill. 3.Fluent in oral and written Korean or Russian. 1.大学或相关学历。 2.良好的沟通能力。 3.流利的韩语或俄语口语及书写能力。 Learn more about what it is like to work at Four Seasons – Visit us: 想要了解更多，请登录以下网站并关注我们： 四季酒店官网职业机会：http://jobs.fourseasons.com/

【岗位职责】 1、查看交班记录，了解上一班的移交事项，并负责处理； 2、熟悉预订资料，了解客情，尤其要记住即将来电的贵宾、常客的姓名，了解酒店的所有活动； 3、熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取最好的经济效益； 4、熟练总台各项专业业务和技能，搞好对客服务； 5、熟练掌握店内信息，提供准确的问讯服务； 6、负责为下榻酒店的宾客办理入住登记手续； 7、负责客房钥匙的管理和发放工作并严格遵守验证制度； 8、制作有关报表，为其它部门提供准确的接待信息。 【岗位要求】 1、流利的英语口语； 2、性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感； 3、通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。

岗位职责 1、负责日常维修、计划检修、保养； 2、了解酒店同岗位工作流程； 3、熟悉酒店空调设备的维修、保养，并能熟练解决各种技术难题； 4、有本空调制冷证件 5、能适应酒店上班安排。 岗位要求： 1、身体健康，年龄在55岁以下； 2、2年以上工作经验； 3、具备较高的维修电工专业知识，钳工知识；变、配电设施的管理能力，熟知安全规范和操作规范 ； 4、具备较高的纪律性、责任心、执行能力、语言表达能力、学习能力。

职位描述 1、要熟知菜单、食品配方及其它方面的知识，以向客人推荐各种食品及饮料。 2、清洁并擦亮所有器皿。 3、保持工作场地及餐具室内物品的齐全、干净、整洁。 4、添加所需的布品及操作设备。 5、从仓库内领取物品。 6、根据标准的手册来完成服务工作。 7、根据餐厅的规定来摆放餐桌。 8、结束服务后，要清理所有的饭菜，并清洁桌面。 1、热爱酒店服务行业工作； 2、具备良好的服务意识，服务技能、技巧； 3、英语听、说流利者优先录用； 4、身体健康、品貌端正； 5、四星或五星级酒店相关岗位工作经验者优先录用；

岗位职责 1. 熟知当天订餐情况，注意记录宾客的特别活动(如生日庆祝会)，应及时向主管汇报。 2. 替宾客存取保管衣物，并询问有无贵重物品，贵重物品提醒宾客自行保管。 3. 迎接宾客，引导宾客到预订台位或宾客满意的台位。 4. 客满时，负责安排好后到的宾客，使宾客乐于等位。 5. 随时注意听取宾客的意见，及时向上级反映。 6. 随时注意在接待工作中的各种问题，及时向上级反映和协助处理。 7. 掌握和运用礼貌语言，负责接听电话，宾客电话订餐应问清楚基本信息。 8. 向客人介绍餐厅各式菜点、各种饮品和特式菜点，吸引宾客来餐厅就餐。 岗位要求 1.中专毕业或具有同等学历，经过餐饮服务培训，有一定的日常外语会话能力。 2.有熟练的服务技能技巧和一定的应变能力，能妥善处理服务中出现的一般性问题。 3.掌握餐厅服务规程，了解餐厅各种菜肴的基本特点和简单的烹制方法。 4.工作主动、热情、认真，责任心较强。 5.身体健康，仪表端庄。

【岗位职责】 1、随时为客人提供准确、快捷、礼貌的服务，必须在电话铃声三声之内接起电话。 2、掌握客房状况和预订状况，以及向订房单位或个人索取必要的预定资料,确保电脑中的预定信息齐全。 3、处理传真和电话预定，准确在电脑系统中输入房间预定，并在当天及时回复和确认。 【岗位要求】 1、大专学历或同等文化程度。 2、熟悉电脑操作。 3、具有良好的中英文表达能力。

岗位职责 1、 维护公司形象积，极提高服务意识； 2、 协助总经理确立酒店的经营计划（月、季、年）、发展规划及经营方针，制定酒店的经营管理目标，配合总经理做好酒店的经营管理工作； 3、 按照酒店经营和服务的规范要求及质量标准，协助总经理制定完善酒店的各项规章制度，建立健全内部组织系统，协调各部门关系，建立内部合理而有效的运行机制； 4、 协助总经理做好酒店的市场拓展、人力资源开发和计划财务工作； 5、 协助总经理做好酒店的安全管理，切实抓好酒店的安全生产、食品卫生和治安、消防管理工作； 6、 协助总经理做好酒店资产管理，控制酒店营销成本，减少浪费，提高经济效益； 7、 负责重要客人的接待工作，保持与社会各界的广泛联系，塑造企业良好的内、外部形象； 8、 协助总经理做好酒店的行政及后勤管理工作，重点抓好固定资产的维护保养、更新和能源管理工作； 9、 协助总经理完成公司下达的各项指标，负责检查酒店以岗位责任制为起点的《政策与程序》等管理制度的落实执行情况； 10、 协助总经理建立酒店与客户、供应商、合作伙伴、上级主管、政府机构、金融机构、媒体等部门间顺畅的渠道； 11、 建立酒店内部良好的沟通渠道，协调各部门关系； 12、 营造企业文化氛围，塑造和强化酒店客观价值； 13、 负责酒店员工队伍建设，培养、选拔中高层管理人员和优秀员工； 14、 协助总经理处理酒店重大突发事件； 15、 协助总经理监督、控制经营计划的实施过程； 16、 按时完成上级领导交办的其它工作。

【职责内容】 1.眼疾手快，工作认真负责 2.做好员工的备案，缴纳保险 3.负责招聘的相关事宜 4.做好员工的入职离职考勤等工作

【职责内容】 1.两年以上经验 2.熟练掌握皮肤管理与美体手法和知识 3.会使用美容仪器 4.前三个月保底4000 提成 5.本店注重能力培养，有机会免费出去学习

【岗位职责】 1. 严格执行总部制定的采购方针、策略、程序文件，保障各项工作的合规有序进行。 2. 审批所有采购申请单、定货单。 3  协助总部同业主方签署采购合同 4. 负责审查和监督供应商符合签署合同的业务条款 5. 负责组织市场调查研究，及时向度假村提供市场信息，指导下属按计划完成度假村的各类采购任务，并在预算内尽量做到降低成本、节省开支。 6. 负责检验商品符合检疫检验及食品安全等法律法规要求，及时处理发现的问题。 【岗位要求】 1. 具有大专以上学历。 2. 具有3年以上国际五星连锁酒店各项物品的采购经验。 3. 具有较好的英语基础 。 4. 对采购程序，采购合同的订立比较精通。 5. 具有较强的组织能力和沟通能力及管理能力。 6. 该岗位需每周工作6天   【G.O福利】： 免费住宿； 一日三餐国际自助餐厅； 吧台饮料畅饮； 度假村内所有娱乐活动及场地设施免费使用； 机场接送服务； 工作满一年往返度假村和住址机票； 完善的工作意外伤害保险及社会保险； 国际化G.O团队； 拥有登台演出的机会； 每年轮换海外及大中华区度假村工作机会； Club Med海外度假村免费房间； 快速晋升通道。

* 负责干洗/大水洗，有经验者优先。 1、在洗衣部主管领导下，负责客衣，工作及其它布草的洗涤，熨烫质量，保证快衣服务的准时完成与及时送回。 2、督导员工严格按工作程序与标准工作，确保客衣，工作及其它布草的洗涤，熨烫质量。 3、熟悉各种机器设备的使用方法，督导员工按规定操作机器确保人身与设备的安全。 4、督导员工工作结束后，认真做好机器设备的清洁维护工作，保持工作区域的卫生清洁，整齐。 5、检查工作区域内消防及其它影响安全生产的隐患，发现问题及时处理。 6、申领所需物品，并控制使用，增强成本意识。

1. 熟悉并能正确处理各种不同的布巾。 2. 确保正确使用设备和化学剂。 3. 保持维护所在工作区域的整洁。 4. 识别出客衣的种类 5. 需要的情况下可以人工去除污渍

1.负责酒店项目调研分析，选址与评估，合作谈判，配合项目筹建期的各项协调工作； 2.3年以上酒店开发经验，有较为亮眼的签约履历； 3.熟悉酒店开发流程，具备优秀的工作协调能力； 4.熟悉酒店管理合同的条款内容，具有较为优秀的沟通与谈判能力。 5.对酒店设计、工程营建、日常运营也有一定的了解。 工作地点：华南、西南、西北、华东、华北、华中

Working experience in similar capacity with international chain hotels. 有同级别国际连锁酒店的工作经验。

如果您欣赏全球旅行对世界的影响，您可能就是我们正在寻找的希尔顿团队成员。因为在希尔顿，我们永远不会忘记我们在这里的初衷：取悦我们的客人、团队成员和业主。按照指示和标准，在厨房指定区域为客人和团队成员准备、烹饪和烘焙食物。      按照指示和标准，在厨房指定区域为客人和团队成员准备、烹饪和烘焙食物。     我将做些什么？ 作为厨师，您将负责按照最高标准执行以下任务：  按照标准食谱和程序，高效、经济、卫生地为客人和团队成员准备食物。 协助副主厨或领班主厨确保厨房顺利运作，并随时提供及时的服务。 计划、准备和实施餐厅内的优质餐饮产品和设置。 与食谱、标准和装盘指南无缝衔接。 维护酒店运营中的所有 FSAA 方面。  合理使用所有设备、工具和机器。 接到任务时，参与场外活动。 根据要求完成厨房以外的任务和工作。 协助盘点库存。 了解酒店的入住率、活动、预测和成果。 有效回应每位客人的反馈意见。 学习并适应变化。 对团队成员和主管始终保持专业和积极的态度。 遵守既定的酒店规则和团队成员手册，确保您下属的所有团队成员也遵守这些规则和手册，以保证部门顺利运作。 参加并积极参与所有培训课程。 检查团队成员准备的食物质量是否符合规定标准，并做出必要调整。 理解、实践并促进良好的团队合作，以实现任务、目标和部门整体标准。 以高效和富有成效的方式履行职责。 管理层保留对本职位说明进行修改的权利，恕不提前通知。 履行分配的任何其他合理职责和责任。 If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.     The Commis I prepares, cooks and bakes food in designated areas of the kitchen for Guests and Team Members by following instructions and standards.        What will I be doing?  As the Commis I, you will be responsible for performing the following tasks to the highest standards:  Prepare food for guests and team members efficiently, economically, and hygienically as per standard recipes and procedures.  Support the Sous Chef or the Chef de Partie in ensuring smooth operation of the kitchen and prompt service at all times.  Plan, prepare and implement high quality food and beverage products and set-ups in the restaurant.  Work seamlessly with recipes, standards and plating guides.  Maintain all HACCP aspects within the hotel’s operation.   Use all equipment, tools and machines appropriately.  Work on off-site events when tasked.  Complete tasks and jobs outside of the kitchen when requested.  Assist in inventory taking.  Knowledgeable of hotel’s occupancy, events, forecasts and achievements.  Effectively respond to every guests’ feedback.  Learn and adapt to changes.  Maintain at all times a professional and positive attitude towards team members and supervisors.  Adhere to established hotel rules and team member handbook, ensuring all team members under your supervision do so as well for the department to operate smoothly.  Attend and actively participate in all training sessions.  Check that the quality of food prepared by team members meet the required standards and make necessary adjustments.  Understand, practice and promote good teamwork to achieve missions, goals, and overall departmental standards.  Carry out duties and responsibilities in an efficient and productive manner.  The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.  Carry out any other reasonable duties and responsibilities as assigned.  Qualifications - Internal 我们需要什么样的人才？ 为希尔顿品牌服务的一等杂工始终代表我们的客人工作，并与其他团队成员合作。要成功胜任这一职位，您应保持以下态度、行为、技能和价值观： 持有有效的健康证书。 精通西餐或中餐。 能够使用和消费所有产品和配料。 能够确定工作重点并及时完成任务。 能在压力环境中工作，在压力下保持冷静，并能解决问题。 能在潮湿、炎热、有时喧闹的环境中工作。 受过酒店或烹饪学校技术教育者优先。 具备 FSAA 知识者优先。 英语口语和书面表达能力良好，能满足业务需求者优先。 在希尔顿工作会是怎样的体验？ 希尔顿是全球领先的酒店管理公司，业务涵盖从豪华的全方位服务酒店和度假村到长住套房和中等价位酒店等住宿领域。近一个世纪以来，希尔顿一直为商务和休闲旅客提供最优质的住宿、服务、设施和价值。希尔顿致力于延续其传统，为全球品牌提供卓越的宾客体验。我们的愿景是让地球充满好客的光芒和温暖，我们的团队团结一致，每天在世界各地创造非凡的好客体验。而我们出色的团队成员正是这一切的核心！ What are we looking for?  A Commis I serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:    Possess a valid health certificate.  Good knowledge of Western or Chinese cuisine.  Able to work with and consume all products and ingredients.  Able to set priorities and complete tasks in a timely manner.  Work well in stressful situations, remain calm under pressure and able to solve problems.  Able to work in a moist, hot and sometimes loud environment.  Technical education in hospitality or culinary school preferred.  Knowledge in HACCP preferred.  Good command in English, both verbal and written to meet business needs, preferred.  What will it be like to work for Hilton?  Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

【职位描述】 作为接线员，您将负责按照最高标准执行以下任务：  我将会做什么？ - 利用一切机会积极寻求客户和团队成员的口头反馈。 - 商定并实施行动去提高对客服务的质量。 - 及时有效地处理投诉，采取必要的措施，并酌情通知宾客服务经理采取后续行动。  - 跟进客人的投诉，确保客人对解决方案（服务补救）感到满意。 - 积极处理客人的投诉和意见，并从中吸取经验教训，向宾客服务主管进行跟进和反馈。 - 确保及时有效地回应所有顾客的要求和询问，同时在每天的高峰期的时候给予他人帮助。 - 及时处理所有内部和外部客人的询问，尽量减少延误，将客人引导至其希望联系的正确方，并在必要时提供信息。 - 以迅速、礼貌和高效的方式有效管理酒店的所有通信、电话、传真和邮件，确保客人与酒店联系时感到宾至如归。 - 掌握酒店及周边设施、景点、名胜古迹和活动的最新信息。 - 清晰、准确、及时地接收和传递信息并以私密和保密的方式处理和传递所有信息，确保客人的隐私。 - 积极主动地接待客人，协助他们满足任何合理要求。 - 熟悉希尔顿部门标准，遵守希尔顿品牌标准，确保整个运营标准的一致性。 - 熟悉操作电话、FCS、OnQ PM 和 Micros 系统。  - 在团队中发挥积极作用，态度和蔼，善于合作，乐于助人，不忘客人背后的人。 - 在宾客服务中心发挥积极作用。 What will I be doing?  As the Operator, you will be responsible for performing the following tasks to the highest standards:  • Actively seeking verbal feedback from customers and team members at every opportunity.  • Agree on and implement actions to make improvements to customer service.  • Handle complaints promptly and efficiently, taking the necessary action and informing the Guest Service Manager to follow-up where appropriate.   • Follow-up with guests to ensure satisfaction with problem resolution (service recovery).  • Positively deal with and learn from customers’ complaints and comments with follow-up and feedback to the Guest Service Manager.  • Make sure all customer requests and queries are responded to promptly and effectively while assisting during peak periods each day.  • Handle all internal and external guest enquiries promptly with minimal delay, directing them to the correct parties with which they wish to speak to and provide information where necessary.  • Effectively manage all hotel communications, telephone, fax, mail, in a prompt, courteous and efficient manner, ensuring that guests feel welcome when they contact the hotel.  • Be up to date with information on facilities, attractions, places of interests, sights and activities in and around the hotel.  •  Delivered clearly, accurately and in a timely manner. Handle and deliver all messages in a private and confidential manner, ensuring privacy for guests • Be proactive towards customers, assisting them with any reasonable requests.  • Knowledgeable of Hilton departmental standards, ensuring consistency of standards throughout the operation by adhering to Hilton brand standards.  • Familiar with operating the telephone, FCS, OnQ PM and Micros system.   • Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.  • Take on an active role in the Guest Service Centre.  【任职要求】 我们需要什么样的人才？ 希尔顿接线员始终要以宾客的利益为重并与其他团队成员密切合作。要成功胜任这一职位，您应保持以下态度、行为、技能和价值观：  - 掌握基本的英语口语，以满足业务需求。   - 在工作中始终以客户为中心，保持高度的客户服务意识。 - 积极影响、承担个人责任并主动解决问题，与客人和同事进行清晰的沟通。 - 有上进心和责任感，以饱满的热情对待所有工作，抓住机会学习新技能或知识，以提高个人绩效。 - 灵活应变，对不断变化的要求做出快速、积极的反应，包括完成要求你完成的任何任务。 - 在追求团队目标的过程中，与同事合作并给予支持，从而保持高度的团队关注。 - 为改进酒店的运营/环境程序献计献策。 - 良好的组织和协调能力。 - 强烈的责任感和自我激励意识。 - 耐心负责地解决所有问题。 - 能够与团队成员保持良好关系。   在希尔顿工作会是什么感觉？ 希尔顿是全球领先的酒店管理公司，横跨住宿领域，从豪华的全方位服务酒店和度假村到长住套房和中价位酒店。近一个世纪以来，希尔顿为商务和休闲旅行者提供了最好的住宿、服务、设施和价值。希尔顿致力于延续其传统，在其全球品牌中提供卓越的客人体验。 我们的愿景是 "让地球充满好客的光芒和温暖"，这使我们作为一个团队，每天都在世界各地创造非凡的接待体验。 而我们了不起的团队成员正是这一切的核心所在! What are we looking for?  An Operator serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:  • Understand basic spoken English to meet business needs.    • Maintain a high customer service focus by approaching your job with the customers always in mind.  • Positively impact, take personal responsibility and initiative to resolve issues, communicating clearly with both customers and colleagues.  • Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve personal performance.  • Be flexible and respond quickly and positively to changing requirements including the performance of any tasks requested of you.  • Maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.  • Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.  • Good organization and coordination skills.  • Strong sense of responsibility and self-motivation.  • Patient and responsible to solve all problems.  • Able to maintain excellent relations with team members. What will it be like to work for Hilton?  Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

【职位描述】 前台接待/行政楼层接待负责迎接和登记客人，提供及时和有礼貌的服务。他/她为客人办理入住和离店手续，解决客人在酒店逗留期间的难题。这个角色根据需要为客人升级，并推广酒店的服务。 我将会做什么？ 作为前台接待/行政楼层接待，你将负责按照最高标准完成以下任务： - 通过从计算机系统中输入和检索信息来完成登记过程，确认相关信息，包括客人数量和房间价格。 - 根据客人的需求选择合适的房间，为电子钥匙编码，以书面形式确认房间号码和房价。 - 促进和管理希尔顿的营销计划，如为到达的客人提供希尔顿荣誉，确保客人知道房间的位置，包含房间钥匙，我们感谢的信物，礼物等，给客人。 - 确保房间和服务在客人的报表中得到正确的核算，正确说明酒店提供的服务。 - 协助客人退房付款或收费，接受和记录凭证、信用证、旅行支票和其他形式的付款，按当前公布的汇率兑换外币。 - 以积极和清晰的语音，友好而真诚地迎接客人，倾听和理解客人的要求，以适当的行动作出回应，并提供准确的信息，如分店营业时间、特殊VIP项目、活动等。 - 接收客人的特殊要求，并作出适当的回应，或将要求转给适当的团队成员，由他们决定和采取行动。 - 及时回答电话和电子邮件的询问，将信息输入电脑并告知其他团队成员客人的特殊需求。 - 检索信息并将内容传达给客人，根据要求为客人检索邮件、包裹和传真或其他特殊物品。 - 记录客人的投诉，进行彻底的研究以制定最有效的解决方案，并就结果进行谈判。 - 倾听并提供帮助，以解决诸如价格冲突、暖气或空调不足、菜肴质量等问题。 - 保持冷静和警惕，特别是在紧急情况下和酒店活动繁忙时。 - 利用有经验的判断力和判断力，计划和实施详细的步骤。 - 在团队中发挥积极作用，表现出善良、合作、乐于助人的精神，不忘客人背后的人。 - 在需要时积极参加培训，参加正式的培训课程和在职培训，以确保标准和质量。 - 通过分享新的想法和改进建议，为酒店和团队做出贡献，具有创新精神，为团队成员和客人提供优质服务和客户关怀。 - 在行政楼层团队中发挥积极作用，确保有效沟通和团队合作，以达到目标和指标。 - 为客人创造一个温馨的到达环境，确保他们在到达时感到被期待并立即感到 "宾至如归"。 - 根据客人的预订细节办理入住手续，确保完成登记卡，确认预订信息，查询希尔顿荣誉和常旅客号码，并确保付款方式。 - 迅速有效地处理投诉，采取必要的行动，并通知值班经理或客户关系经理酌情跟进。 - 对所有客人进行跟踪，确保问题得到满意解决。 - 保持对客人情况和具体偏好的了解，确保对每一个预订采取行动。 - 确保VIP客人得到个人待遇，并被视为个人。 - 与销售、预订和业务发展团队联系，处理企业客人。 - 向尚未加入该计划的客人推广 "希尔顿荣誉 "及其相关优惠，确保现有的 "希尔顿荣誉 "会员得到个人和专业的服务，承认他们是重要的客人，并收到他们的优惠。 - 确保迅速有效的离开，按照账单和预订指示结算客人的账户，确保所有客人的对账单都是正确的。 - 将客人的信息输入Fidelio，确保准确无误，所有细节都已完成，并且其他团队成员可以清楚地了解这些信息。 - 在每一个行动中应用希尔顿品牌的标准，在实际工作中充当榜样和范例，说明应该如何执行这些标准。 - 熟悉酒店的设施和服务，以及对希尔顿国际、MEAP和中国其他酒店的基本知识。 - 及时了解酒店内及周边的设施、景点和名胜古迹、风景和活动的信息。 - 与客房部、餐饮部、工程部和IT部进行有效的沟通、协调和合作。 - 向有关方面报告酒店系统、硬件或设施的问题，并跟进以确保采取了纠正措施。 - 确保客人服务经理了解并掌握最新的运营问题。 - 有效地传递信息，确保所有必要的细节都传达给预定的人，并完成任何待办事项，确认客人的满意度。 - 参加每日简报、交接班、会议并每日阅读日志。 - 确保完成前台的日常职能，包括但不限于检查表、跟踪报告、信用额度检查和在线备份。 - 检查登记卡、会议和活动信息、帐单指示和预订备份，确保所有收到的信息都得到相应的处理。 - 确保前台库存的管理，不浪费，在可能的情况下保持成本。 - 掌握最新的信息，了解竞争对手的活动，以做到心中有数。 - 坚持酒店按需定价的销售策略，通过向客人提供清晰、透明和物有所值的价格，保持价格的完整性。 - 遵守健康和安全、应急管理、灾难手册、消防程序和规定，在必要时参加消防队。 - 严格遵守标准的现金处理程序，确保平衡浮动和下降所需的金额，正确管理现金、信用卡交易、城市分类帐、凭证和所有其他形式的付款。 - 在处理现金、信用卡交易、城市分类账、提供货币兑换服务、LPO和第三方支付房间、会议、餐饮和任何其他可能由客人产生的费用时，始终遵守公司的信用政策。 - 为客人提供保险箱，确保客人的贵重物品在任何时候都是安全的。 - 跟进未付账款，确保收入不受损失，确保即将到来的预订的付款方法。 - 通过检查所有客人的对账单以确保收费的准确性，保持离店效率。 - 将房间上调到更高的房间和价格类别，确保从每个客人那里获得最大的收入。 - 保持对酒店内销售机会的认识，以道德和负责任的方式实现收入最大化，遵守希尔顿品牌标准，确保客人得到物有所值的服务。 - 尝试用客人的母语与客人沟通（如果适用）。 - 履行任何其他合理的职责和分配的责任。 - 管理层保留自行决定对该工作描述进行修改的权利，恕不提前通知。 The Front Desk Service Agent/Executive Floor Service Agent greets and registers guests, providing prompt and courteous service. He / she checks guests in and out, resolving guest challenges throughout their stay in our hotel. This role upgrades guests as required and promotes the hotel’s services. What will I be doing? As the Guest Service Agent, you will be responsible for performing the following tasks to the highest standards: • Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates. • Make appropriate selection of rooms based on guests’ needs, code electronic keys, confirms the room number and rates with a written confirmation. • Promote and administer Hilton marketing programs such as Hilton Honors for arriving guests, ensuring guests know the location of rooms containing room keys, tokens of our appreciation, gifts, etc., to guests. • Ensure rooms and services are correctly accounted for within guests’ statements, properly stating services provided by the hotel. • Assist guests with check-out payments or charges, accepting and recording vouchers, credits, traveller’s checks and other forms of payment, converting foreign currency at current posted rates. • Greet customers immediately with a friendly and sincere welcome with a positive and clear speaking voice, listen and understand requests, respond with appropriate actions and provide accurate information such on outlet hours, special VIP programs, events, etc. • Receive special requests from guests and respond appropriately or forward requests to appropriate team members for their decisions and actions. • Promptly answer the telephone and email inquiries, inputting messages into the computer and advising other team members of special guests’ needs. • Retrieve messages and communicate the content to guests, retrieving mail, packages and facsimiles or other special items for customers as requested. • Record guests’ complaints, conducting thorough research to develop the most effective solution and negotiate results. • Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, quality of dishes etc. • Remain calm and alert especially during emergency situations and heavy hotel activity. • Plan and implement detailed steps by using experienced judgment and discretion. • Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest. • Actively take part in training where and when required, attending formal training sessions and on the job trainings to ensure standards and develop skills and abilities. • Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. • Take on an active role in the Executive Floor team, ensuring effective communication and working as a team in order to reach goals and targets. • Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive. • Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, Hilton Honours and Frequent Flyer numbers enquired about, and method of payment is secured. • Handle complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager or Guest Relations Manager to follow-up where appropriate. • Follow-up with all guests to ensure satisfaction with problem resolution. • Maintain awareness of guests’ profile and specific preferences, ensuring that they are acted upon for each reservation. • Ensure that VIP guests are treated personally and recognized as an individual. • Liaise with Sales, Reservations and the Business Development teams to handle corporate guests. • Promote Hilton Honours and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honours members receive personal and professional service that recognizes them as important guests and that their benefits are received. • Ensure a prompt and efficient departure, by settling guests’ accounts as per billing and reservation instructions, ensuring that all guests’ folios are correct. • Input information into Fidelio regarding guests, ensuring accuracy and that all details are completed, and the information can be clearly understood by other team members. • Apply Hilton brand standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting. • Knowledgeable of the hotel’s facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China. • Up to date with information on facilities, attractions, and places of interests, sights and activities in and around the hotel. • Effectively communicate, coordinate and cooperate with Housekeeping, F&B, Engineering and IT. • Report problems with hotel systems, hardware or facilities to the appropriate parties and follow-up to ensure that corrective action has been taken. • Ensure that the Guest Service Manager is kept aware and up to date with operational issues. • Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed. • Attend daily briefings, shift handovers, meetings and read the logbook on a daily basis. • Ensure that the day-to-day functions of the front desk are completed, including but not limited to checklists, trace reports, credit limit checks, and online back-ups. • Check registration cards, meetings and functions information, billing instructions, and reservation backup to ensure that all information received is acted upon accordingly. • Ensure that the front desk stock is managed and not wasted, maintaining costs where able. • Keep up to date and aware of competitor activities in order to be well informed. • Adhere to the hotel selling strategy of Demand Based Pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests. • Comply with Health & Safety, Emergency Management, the Disaster manual, Fire procedures and regulations, taking part in the fire team when and where directed. • Adhere strictly to standard cash handling procedures, ensuring to balance float and drop the required amount, managing cash, credit card transactions, city ledgers, vouchers and all other forms of payment correctly. • Adhere to the company’s credit policy at all times when handling cash, credit card transactions, city ledgers, providing currency exchange services, LPO and third party payments for rooms, meetings, F&B and any other charges that may be incurred by guests. • Provide safety deposit boxes to guests, ensuring that guests’ valuables are safe and secure at all times. • Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations. • Maintain the efficiency of departure by checking all guests’ folios to ensure accuracy of charges. • Upsell rooms to higher room and rate categories, ensuring maximum revenue generation from each guest. • Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, adhering to Hilton brand standards and ensuring that guests receive value for money. • Attempt to communicate with guests in guests’ native language, if applicable. • Carry out any other reasonable duties and responsibilities as assigned. • The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 【任职要求】 我们在寻找什么？ 为希尔顿品牌服务的前台接待/行政楼层接待总是代表我们的客人工作，并与其他团队成员一起工作。为了成功地胜任这个角色，你应该保持以下的态度、行为、技能和价值观： - 能够进行适度复杂的数学计算而不出错。 - 能够用英语阅读、倾听和有效沟通，包括口头和书面沟通，以满足业务需求。 - 能够使用适度复杂的计算机系统访问并准确输入信息。 - 能够有效地与内部和外部客户打交道，其中一些客户需要高度的耐心、策略和外交手段来化解愤怒，收集准确的信息并解决冲突。 - 具有良好的人际交往能力，提供全面的客人满意度。 - 能够在压力下工作，处理繁忙时期的压力情况。 - 有1或2年相关工作经验者优先。 在希尔顿工作会是什么感觉？ 希尔顿是全球领先的酒店管理公司，横跨住宿领域，从豪华的全方位服务酒店和度假村到长住套房和中价位酒店。近一个世纪以来，希尔顿为商务和休闲旅行者提供了最好的住宿、服务、设施和价值。希尔顿致力于延续其传统，在其全球品牌中提供卓越的客人体验。我们的愿景是让地球充满好客的光芒和温暖，这使我们作为一个团队，每天都在世界各地创造非凡的接待体验。而我们了不起的团队成员正是这一切的核心所在 What are we looking for? A Front Desk Service Agent/Executive Floor Service Agent serving Hilton Brands is always working on behalf of our Guests and working with other Team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: • Able to perform moderately complex mathematical calculations without error. • Able to read, listen and communicate effectively in English, both verbally and in writing to meet business needs. • Able to access and accurately input information using a moderately complex computer system. • Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. • Good interpersonal skills to provide overall guest satisfaction. • Able to work under pressure and deal with stressful situations during busy periods. • 1 or 2 years of related working experience preferred. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team members are at the heart of it all!

【职位描述】 健身中心救生员/教练负责接待客人，保证所有的健身设备运作正常及干净清洁，包括游泳池的水压、水温等。指导客人正确使用健身设施，保证客人满意。 我将会做什么？ • 随时保持警惕性，具有责任心，保证所有设施及器材正常运作，确保客人有舒适安全的体验，确保员工能在安全的环境中工作。 • 以热情、友好和真诚的笑容来迎接、问候，欢送所有的客人。 • 当游泳池区域没有客人时协助前台员工工作。 • 能协助并解释健身中心设备的使用方法。 • 确保客用矿泉水及毛巾准备充足。 • 确保视听设备保存完好及能正常使用。 • 随时警惕和负责游泳池区域内客人的人身安全。 • 确保所有客人在使用健身设备时的安全。 • 游泳池的设备摆放整齐；保持游泳池区域干净，将垃圾投放到垃圾桶内；运用正确安全的技术确保所有的活动及工作在安全的环境中进行。 The Lifeguard performs reception duties and ensures all fitness facilities including the water level and temperature of the swimming pool are maintained in the best working and hygienic condition. He / she provides guidance to guests on the safe usage of the fitness equipment, ensuring guest satisfaction at all times. What will I be doing? • Maintain vigilance and sense of responsibility at all times. • Ensure all facilities and equipment are operating well. • Ensure guests have a comfortable and safe experience, and employees can work in a safe environment. • Meet, greet and bid farewell to all guests with a warm, friendly and genuine smile. • Assist the Front Desk when there are no guests in the pool area. • Assist and explain to guests the use of all Health Club facilities. • Check and ensure the audio-visual equipment are well maintained and in good condition, all stock and supplies such as towels and water are replenished adequately. • Be vigilant and responsible for the safety of all guests using the Health Club facilities, including the pool. • Ensure that all activities and job functions are performed in a safe environment using proper safety techniques. • Monitor the water level and chlorine, reporting to the Assistant Health Club Manager on any issues. 【任职要求】 我们在寻找什么？ 健身中心救生员/教练始终要以宾客的利益为重并与其他团队成员密切合作。若要成功地应聘这一职位，您的态度、行为、技能和价值观应符合下列标准: • 以较强的人际交往能力提高客人满意度。 • 懂得使用健身设备及游泳，面对大量工作时，能承受工作压力，能处理紧急情况。 • 擅长于处理宾客关系，能快速有效的应对各种问题。 • 能在强压下胜任工作。 • 具有救生员证。 在希尔顿工作会是怎样的体验？ 希尔顿是全球领先的酒店管理公司，业务涵盖从豪华的全方位服务酒店和度假村到长住套房和中等价位酒店等住宿领域。近一个世纪以来，希尔顿一直为商务和休闲旅客提供最优质的住宿、服务、设施和价值。希尔顿致力于延续其传统，为全球品牌提供卓越的宾客体验。我们的愿景是让地球充满好客的光芒和温暖，我们的团队团结一致，每天在世界各地创造非凡的好客体验。而我们出色的团队成员正是这一切的核心！ What are we looking for? A Lifeguard serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: • Fitness Coach Qualifications. •Able to operate gym equipment and swim. Able to work under pressure and deal with stressfulsituations during busy periods. •Ableto effectively deal with internal and external customers with tact anddiplomacy, collect and analyze accurate information and resolve conflicts. •Able to work under pressure and deal with stressfulsituations during busy periods. •Have a lifeguard certificate. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

岗位职责： 1、负责合作门店产品培训、技术指导及销售支持； 2、策划并执行促销活动，推动终端动销； 3、收集市场反馈，维护客户关系，达成销售目标。 任职资格： 1、1年以上美业销售/培训经验，熟悉美容产品与手法； 2. 形象气质佳，沟通表达能力强，能独立授课； 3. 接受全国出差，抗压能力强，目标导向。

岗位职责： 1、培训体系搭建：依公司战略与业务需求，构建并优化美业培训体系，制定多层级培训计划，保障培训工作有序开展； 2、课程教材开发：结合市场、行业及公司业务，开发多元培训课程，编制配套教材，满足不同学员学习需求； 3、培训实施管理：组织各类培训活动，管理内部讲师队伍，拓展外部培训资源，丰富培训内容与形式； 4、效果评估反馈：建立评估体系，运用多种方法评估培训效果，撰写报告提出改进建议，为决策提供依据； 5、门店培训支持：与门店沟通需求，提供培训解决方案，定期巡回培训指导，助力门店业务发展； 6、企业文化传播：在培训中传播企业文化价值观，营造积极氛围，增强员工认同感与团队凝聚力 。

【福利待遇】 五险一金；免费三餐；免费员工宿舍；带薪年假；法定节假日三薪；节日福利等。 【岗位职责】 配合餐厅经理协调酒店西餐厅的日常运作，以获得最大利润和最高宾客满意度； 掌握餐饮服务知识，熟悉餐厅菜单、酒水单等； 以专业、积极的方式满足客人的服务需求； 配合餐厅经理负责部门人员及小时工的轮班与培训。 【岗位要求】 1-2年酒店餐厅领班/主管等工作经验。 身体健康，品貌端正。 一定的领导才能和组织能力。