Job Description 岗位职责:
1. On the day of arrival, ensure all special requests are followed up, for example, mini bar, rollaway, special requests确保所有当天的特殊要求的跟进,例如小酒吧,饭店以及特殊的要求
2. Ensure all information is prepared in advance for the guest. 确保提前为客人准备好所有信息
3. Check arrivals and transportation details ensuring bookings are made. 检查旅客及交通详情,以确保做好预定
4. Obtain departure details from the day prior. 在前一天取得离店详情
5. Send out thank you letters 发送感谢信
6. Send out newsletters发送简报
7. Send out comment cards. 发送意见卡
8. Greet Hotel guests and visitors promptly and courteously. 及时,礼貌的迎接酒店的客人
9. Communicate Hotel product knowledge and philosophies to visitors and guests. 与客人沟通酒店服务信息
10. Provide hands on support to reception and concierge as required. 对前台和礼宾部的要求提供支持
11.Be responsible for the complete guest satisfaction and check in procedure for groups. 负责客人满意度以及团体的入住手续办理
12. Keep abreast with Hotel product knowledge, activities, banquets, function and special events motivating guests to utilise Hotel facilities and services. 随时了解酒店的产品知识,活动,宴会,功能和大事件,鼓励客人运用酒店的服务与设备
13. Ensure work area is kept neat and tidy. 确保工作区域保持整洁
Job Requirement 岗位要求:
1. Strong computer systems skills including; reservations and reporting systems熟悉电脑操作,包括预定及报表系统
2. Strong financial acumen财务敏锐性
3. Excellent communication skills, ability to influence situations良好的沟通能力
4. Able to collaborate effectively with other hotel employees and managers to ensure teamwork良好的团队协作能力
5. Strong Microsoft Office suite and reporting system skills熟悉电脑操作系统
6. Ability to work a flexible schedule 愿意倒班
领位员的主要责任是迎接客人并在餐厅为客人安排座位。除了这项工作以外领位员领班,随时进行观察并且根据客人的需要提供服务。
Hostess’ primary responsibility is to greet and seat all guests that dine in the restaurant. In addition to this task head hostess must be highly visible at all times and be ready to provide any assistance to guests as requested or required.
确保高质量的完成所有的标准程序,规则和规章,服务质量和服务流程。
To ensure that all standard procedures, rules and regulations, quality of service and sequence of service are highly implemented.
我们所提供服务应反映了费尔蒙特和平饭店的高标准和超越所有客人的期望。
To provide service that reflects the high standards of the Fairmont Peace Hotel and exceed all guest expectations.