1. Responsible for identifying, developing and managing accounts within specific segments, markets or geographical territories on behalf of one or more hotels.
代表一家或多家酒店负责确立、发展及管理不同区域、市场及地域的客户。
2. Maintains or increases current account production for group, transient and catering business.
维持及增长客户团体、散客及宴会的产量
3. Manager larger accounts or special markets.
管理重大客户或指定市场。
· Conducts shift briefings to ensure hotel activities and operational requirements are known
· 进行有效的交接班简报工作,以明确酒店活动和运营要求
· Supervise front desk operations during assigned shift including:
· 在当班期间监督前台运营情况,包括:
o Maintenance of guest information
o 维护客户信息
o Maintenance of information about local events
o 维护当地活动的信息
o Compile occupancy statistics
o 统计入住情况
o Supervise group bookings
o 监督团队预订情况
o Assisting with serious complaints
o 协助解决严重投诉问题
· Supervise cashiering activities during shift including:
· 在当班期间监督收银的活动,包括:
o Cash handling and banking procedure
o 现金处理和银行业务程序
o Dealing with irregular payments
o 处理非正常的付款情况
o Instructing staff in credit policies and facilities
o 就信用政策和设备对员工进行指导培训
o Instructing staff in cash security procedures
o 就现金安全程序对员工进行指导
o Carry out debtor control
o 实施应收帐款控制
o Prepare reports
o 准备财务报告
o Supervise the cashiering system
o 对收银系统实施监管
· Works with Superior on manpower planning and management needs
与上级领导一起进行人力规划和管理需求的讨论