DUTIES AND RESPONSIBILITIES
FINANCIAL RETURNS财务回报
• Develop deep understanding and knowledge of key sectors targeted by hotel, and gain sectorial/account expertise when necessary to maximise guest satisfaction
• Prepare Weekly Events Forecast and seize upselling opportunities
• Ensure the timely follow-up and pursuit of strategic relationships with customers and stakeholders in order to drive the highest levels of conversion
• Supervise the timely delivery of Master Invoice to customers and facilitate payment
• Work closely with the Reservations, Sales & Marketing, and F&B departments to ensure the accounts from the events are consolidated
PEOPLE团队成员
• Communicate to his/her superior any issues encountered and other relevant information
• Attend and participate in and where appropriate, organise training sessions, daily briefings and other meetings as required
• Where applicable, supervise, manage and train Meetings & Events Executives and Meetings & Events Coordinators in carrying out their responsibilities
GUEST EXPERIENCE宾客体验
• In the pre-event planning process, consult with the meeting planners to identify optimal meeting room configuration, recommendation on meeting/break flow, menu planning, food & beverage coordination, table arrangements, decoration options, etc. to improve meeting efficiency and productivity
• Meet with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing
• Plan and conduct pre-event meetings with clients and catering staff to identify ways to enhance the guest experience
• Assigned upon situation as the point-of-contact to give immediate assistance in order that customer’s needs are met quickly and their event runs smoothly
• Supervise the organisation of post-event calls and collection of Feedback Survey and follow up with customers to obtain event feedback and identify further business opportunities
RESPONSIBLE BUSINESS企业责任
• Develop awareness and reputation of the hotel and the brand in the local community
• Coordinate safety and security initiatives to ensure meetings flow smoothly with minimal interruptions or problems. Coach and advise clients on meeting options and alternatives that potentially reduce waste, save energy and have a minimal impact to the environment
Perform other duties as assigned.
ACCOUNTABILITY能力要求
This is a middle level Meetings & Events position in a full service luxury, resort, or major flagship hotel with high volume catering, banquet, and/or convention facilities.
Performance of this role should be measured by the following key metrics:
• Key Performance Objectives set annually (as per IHG policy)
• Process compliance as the indicated compliance in the Standard Operating Procedures
• Lead Handover Quality
• Other Events KPIs
• Repeat sale or upselling revenue
• Customer feedback/satisfaction
