Major Responsibility主要工作职责
•
Have a deep understanding of room locations, room types, room rates, discounts, amenities and their operating hours, as well as special promotions.
深入了解客房位置、房型、房价、折扣、设施及其营业时间，以及特殊促销活动等信息。
•
Efficiently and politely answer phones and emails, addressing customer reservation requests.
以高效、礼貌的态度接听电话和回复邮件，处理客户的预订请求。
•
Handle room reservations, collect customer information, and ensure all reservation details are properly addressed.
处理客房预订，收集客户信息，并确保所有预订细节得到妥善处理。
•
Offer customers relevant details about property services, activities, and local attractions.
向客户提供物业内服务、活动和当地观光景点的相关信息。
•
Manage reservation cancellations, modifications, and other requests.
处理预订的取消、修改等需求
•
Thoroughly check the accuracy of all reservations before guest arrival.
客人抵达前，全面检查所有预订的准确性。
•
Maximize occupancy and revenue, ensuring optimal room availability.
入住率和收入收益最大化，并确保房态处于最优状态。
•
Promptly update and archive various reservation reports.
及时更新并存档各类预订报表。
•
Efficiently handle customer requests, inquiries and complaints, reporting to superiors if necessary.
高效处理客户要求、询问和投诉, 必要时向上级汇报。
•
Adhere to Ascott's policies, procedures and standards.
确保遵守雅诗阁及相关的政策、程序和标准。
•
Fulfill any additional tasks assigned by superior.
完成上级分配的其他任务。
