确保遵循品牌承诺并始终提供优异的对客服务。
Ensures the delivery of brand promise and provides exceptional guest service at all times.
在适当的时候为其他部门的内部客人提供优质服务。
Provides excellent service to internal customers in other departments as appropriate.
貌而高效地处理所有客人和内部客人的投诉和询问确保问题得到圆满解决。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
与客人和同事保持基于良好工作关系的互动接触。
Maintains positive guest and colleague interactions with good working relationships.
与客人建立并保持良好的客户关系。
Establishes a rapport with guests maintaining good customer relationships.
协助进行盘点管理和酒店营运设备和其他设施持续的保存保养。
Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets.
确保使用新技术和设备,简化工作系统提高工作效率。
Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system
确保餐饮部员工以支持和灵活的态度和“团队协作”的精神与其他部门合作。
Ensures that Food and Beverage employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
确保餐厅的前、后区域的洁净有序。
Ensures that the outlet is kept clean and organized, both at the front as well as the back of house.
协助与厨房针对每日营运和质量控制密切沟通。
Assist to liaise with the Kitchen and Beverage Department on daily operations and quality control if appropriate.
成为亲身实践操作的主管人员并时常出现在餐厅区域,尤其是繁忙时段。
Be a hands-on supervisor and be present at all times in the Outlet, especially during busy periods.
协助监督对所有运营设备和营业用品的月度盘点。
Assists with conducting monthly inventory checks on all operating equipment and supplies.
工作内容:
A. 拜访有业务潜力的客户,发掘新客户;
B. 不断向同行收集市场信息等资料,与上级协商后作出相应的措施;
C. 向客人提供公寓发展的最新信息,对于客户所提出的需求给予适当的回复;
D. 跟进贵宾/商务会议团等入住公寓期间的工作,做好公寓重要客户的接待工作;
E. 协调与各部门的工作关系,为客户提供贴心的服务;
F. 每日总结上交销售拜访报告,建立客户和其它有关数据的资料库;
G. 维护公寓的利益,严格遵守销售和运作规程;
H. 协助处理日常工作,完成上级安排的其它工作。
岗位要求:
A. 本科以上学历,年龄23-30岁,1-2年以上住宅行业销售经验;
B. 热情正直,形象良好,端庄大方;
C. 熟练使用办公软件,具有强烈的事业心,能承受一定的工作压力;
D. 具备优秀的销售能力和良好的沟通协调能力。