Job Summary
工作职能总结
Primarily responsible for securing mid to large-size businesses for non-residential catering events & weddings. To liaise & ensure smooth execution of all such mid to large-size events, which includes both non-residential and residential MICE groups & events. The role entails that the Executive liaise with the client directly, and with various departments across the hotel, as well as any other suppliers and vendors of services that may be required for such an event. The Manager will also make sure that all events will adhere to Finance, Security and any Legislation requirements.
主要负责为非本地小众型规模客户的会议活动和婚礼活动提供可靠服务。联络并确保所有这些小中型规模活动的顺利进行，它包括住房旅游活动/会议和无住房需求旅游活动/会议。该职位要求销售主任与客户直接联系，并与酒店的各个部门以及其他可能需要的供应商和服务供应商进行沟通。 销售主任还将确保所有的事件都符合财务部、安全部以及任何法律要求。
Key Duties and Responsibilities
关键角色和职责
▪ Assist in taking call-in enquiries & recording them for enquiry distribution & assignment.
协助进行电话查询，并记录他们的询问分布和任务。
▪ Responding to assigned non-residential enquiries by preparing & sending the proposals.
通过准备和发送提案来回应干会团队需求咨询
▪ Follow up & negotiate with guests from the assigned non-residential enquiry & weddings in order to secure & close the deal, which may include site inspections.
跟进并与来自干会团队和婚礼的客人进行谈判，以确保完成交易，其中可能包括现场参观介绍。
▪ Prepares the non-residential contract and ensure it is acknowledged by both hotel & client.
准备干会活动合同，并确保酒店和客户双方都能接受。
▪ System booking for the events with all details & rate, from prospect to tentative to definite, must be updated & done timely & accurately.
系统输入预定的所有细节和估价，从勘探到初步确定，必须更新和及时准确的完成
▪ For all events, ensure that all payments are received as per contract payment terms.
对于整个活动，确保合同的所有支付条款都得到支付
▪ Communicate with client and their assigned representatives for the details & arrangements required for their group & event，which may include rooming, meal, meeting & any other arrangements.
与客户和活动组织者沟通团队客人所需的细节和安排，这可能包括住宿、用餐、会议和其他安排
▪ Liaise with internal departments to arrange the needed so as to meet & exceed the client’s requirements.
与酒店内部部门联系，安排必要的工作，以满足客户的需求，达到甚至超越客人的期望
▪ Prepares the Banquet Event Orders, Change Logs & Group Resumes and distributes them.
准备宴会活动表，更改团队活动日志并和相应的人员分享
▪ Attends BEO meetings & organizes Pre-Con meetings as required.
参加宴会活动会议并根据需要组织准备会议
▪ To prepare & work on any other paperwork, certification, floorplans as required for the event.
准备和处理任何其他的文书工作，认证，根据需要准备平面布置图等
▪ When group is on-site, to ensure that all hotel arrangements are prepared & executed as per the client’s requests.
当团队在现场时，确保所有的酒店安排都按照客户的要求进行准备和执行
▪ To communicate & preempt guests if there are any requests which may not be feasible and work on an alternative.
如果有任何不可行的要求和替代方案，请与客户沟通并优先处理
▪ To exercise flexibility and react promptly to any special or last minute requests or changes.
对任何的紧急要求和变更都要灵活处理和及时处理
▪ For any shortfall in service / product delivery, to communicate with guest effectively & efficiently to meet a win-win solution & alternative.
对任何的服务/产品交付不足时，与客户有效的沟通，以达成双赢的解决方案
▪ In the event that there is attrition or cancellation for the group, to impose on the charges as required. Relevant departments whom may be affected need to be informed of any such attrition & cancellation.
如果团体有变更或取消的情况，根据规定相应地收取费用。并及时需通知可能受影响的部门该变更和取消的事件
▪ At end of event, to thank the customer and gather feedback regarding the group & event. Reflect the feedback to the management & departments for further improvements.
在活动结束时，向客户表示感谢，并收集反馈意见。向管理层和部门反映反馈意见，以便进一步改进。
▪ To carry out any other duties as and when required by superiors.
按照上级要求履行其他职责
