This position will based in Club Med Beidahu Pre-opening Resort (Jilin Province) for at least 1 year.
Main Responsibilities:
1.You will report to General Manager - 'Chief de Village' and assist with the Finance & Admin Manager
2.Responsible for high-level executives and management
3.Provide administrative support and performs numerous duties, including writing correspondence, emailing, handling visitors, routing callers and answering questions.
4.The key contact person to liaise with the Owners operation team in terms of VRL and VSL
5.Hands on translation skills from Chinese to English, with an intrapersonal and human skills
6.Others
Requirements:
1. Possesses good command of written and oral English. Knowledge of another foreign language will be an added advantage. 2. Professional3. Good appearance4. Creative5. Enthusiastic6. Friendly and polite7. Exceptional inter-personal communication skills8. Shows initiative9. Adaptability and flexibility10.Team spirit
*Must be ready to work abroad and commit to a 6 days-a- week resort lifestyle for at least one year If you're interested in G.O.-Secretary to CDV position, please send your English CV with a recent photo at hr.china@clubmed.com with the title of ' Your Name - Secretary to CDV'. Thank you.
在Club Med工作,你将最大程度施展你的专业技能和个人能力。
每天你都能通过和不同国籍的GO团队合作以及和我们的顾客相处来提升你的个人技能。
你将受益于专业培训以及职业发展的机会。
你将通过创造和分享‘一个幸福的世界’来代表我们友好、奢华的形象 *欢乐时光是指在工作时间以外的生活方式
到达指在客人到达度假村时欢迎并陪同其到达房间,出发指当客人结束度假时,G.O要求去进行欢送和告别。到达和出发可能发生在任何时间,甚至是在午夜以后,清晨或凌晨。
同客人一起享用三餐,参与村子内所有的活动,和客人交往。每晚在舞台上表演,Club Med传统的“Crazy Sign”是指在舞台上加入G.O和客人一起舞蹈。不要忘记我们是在酒店服务业,因此客户服务需要做到优秀和完美,把客人和G.O有礼节地当作自己最好的朋友。
个人资质
• 专业
• 个人意愿
• 严谨
• 创造力
• 热情
• 良好的人际关系技巧
• 积极和团队精神
1.协助餐厅经理确保根据确定的经营理念高效管理餐厅,始终提供周到、专业、高效和灵活的服务
To assist the Outlet Manager in ensuring that the outlet is managed efficiently according to the established concept statement, providing courteous, professional, efficient and flexible service at all times
2.根据酒店服务标准提供宾客服务。
Follows Hotel Standards for customer service.
3.礼貌而高效地处理所有客人和内部客人的投诉和询问,确保问题得到圆满解决。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
4.确保遵守品牌承诺以追求利润大化为原则进行部门运作。
Assists to improve productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines.
5.协助餐厅经理达到月度和年度个人目标和餐厅营业收入。
Assists the Outlet Manager to achieve the monthly and annual personal target and the outlet’s revenue.
Responsibility
1. Management of digital content and community outreach in the village and provide digital customer experience rich and interactive content
2. Depending on the highlights, it will ensure the management and delivery of content and information Village and Social Networks.
3. Data catching in village
4. Development on E-Survey (Depend on project or resort needs)
5. Village complaints management on Social Media
6.Others
Requirement
1. Specific colleague course or above; basic in English spoken and writing; Basis of graphic design software (e.g. PS).
2. Good interpersonal skills.
3. Proficiency in Microsoft Office.
4. Experience in media marketing is preferred (e.g. Wechat, Weibo).
5. Work 6 days a week
【G.O福利】:
双人住宿;
一日三餐国际自助餐厅;
吧台饮料畅饮;
度假村内所有娱乐活动及场地设施免费使用;
机场接送服务;
工作满一年往返度假村和住址机票;
完善的工作意外伤害保险及社会保险;
国际化G.O团队;
拥有登台演出的机会;
每年轮换海外及大中华区度假村工作机会;
Club Med海外度假村免费房间;
快速晋升通道。
1.问候、接待客人并协助做好入住登记。
Meets and greets all guests and assists with registrations.
2.确保严格的房卡管理制度。
Ensures the strict control of room keys.
3.确保服务符合品牌标准的基本要求,适时提供更多可供选择的品牌服务。
Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
4.根据顾客意见调查结果,确保所有改进措施贯彻执行。
Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
5.为散客准备欢迎卡及房卡。
Prepares welcome cards and keys for arrival FIT guests.