• 协助菜单和酒水单的设计工作。
• 处理异常的付款情况。
• 监督现金的处理和存放程序。
• 编制每日存款和流动资金报告。
• 监督客用设施和服务的标准。
• 寻求客人的反馈意见并进行改进
• 抽时间与宾客进行互动,获取反馈,了解员工提升宾客满意度的渠道。
• Assist with menu and wine list creation.
• Deal with irregular payments.
• Supervise cash handling and banking procedures.
• Prepare daily banking, cash flow reports and sale report.
• Ensure standards of guest services as per standard guideline.
• Seek guest feedback for improvement.
• Cross check guests through evaluations and comments get the feedback, know how to improve guest satisfactions.
• 确保下级做好服务前的准备工作。
• 确保有足够的用品,并申请所需采购的物品。
• 确保员工完成辅助工作。
• 询问客人对饭菜和服务是否满意,并要明确客人的要求或需要。
• Ensure subordinates carry out pre-service duties.
• Ensure adequate supplies of materials, and requisition for general supplies.
• Ensure subordinates properly carry out side duties.
• Checks guest satisfaction and attend to guest requests or inquiries regarding food and services.