Greets
all guests at all timesin a friendly and helpful manner and attempts to learn and use guest’s name atevery opportunity
随时以友好和乐于协助的态度迎接客人,并尽量了解和称呼客人的名字。
Registers and rooms allarrivals according to established procedures
按照既定工作程序为所有来客登记并安排房间。
Maintains intimate knowledge ofdepartmental standards and procedures
熟知部门标准工作程序。
Performs check in, check outand room change procedures and ensures all data are entered completely into thehotel systems in accordance with reservation
履行入住、退房和换房手续,并确保所有资料都按照预订情况完整的输入酒店电脑系统。
Maintains cashier float andensures accurate daily report of all money received
保持库存现金限额并保证每日对所收现金进行准确报告。
Cashes hotel guest’s personaland travelers checks and assists with currency exchange
为酒店客人的个人支票及旅行支票兑换现金,并协助进行外汇兑换。
Keeps abreast of allmodifications to accounting policies and procedures
随时留意会计政策和工作程序的变化
。
Responsible and attends toguest’s request of using the service of safety box at all times
随时负责回应客人关于使用保险箱服务的要求。
Knowledgeable of all specialpromotion procedures, for programs such as; Seasonal Packages, Frequent FlyersPrograms, and also Intercontinental Hotels Group Loyalty programs.
熟知所有特别促销活动,如:季节性套餐计划、常客优惠计划以及洲际酒店集团忠实方案。
Attends to guest’s complaints,inquiries and requests, referees problems to
supervisor/Assistant Manager ifhe/she unable to assist
处理客人的投诉、问询和请求,如果自己无法提供协助,则将问题转给主管和经理助理
。
Does everything possible toensure that the guests depart the hotel with a positive impression of hotelservice
尽一切努力确保客人在离店时会对酒店的服务有很好的印象。
Performs the audit balances andprepares all works for audit in an orderly fashion
执行审计结余,并为审计工作进行各项有序的准备。
When on night shift, checksnight report, prepare the morning report and prepare all necessary forms forthe guest arrival
在值班时检查夜班报告,准备早班报告,并为客人的到来准备各种必要的表格。
Maintains comprehensive knowledgeof standard reservation procedures including correct forms to use, how to readtelex, e-mail, messages, and how to interpret availability sources within thereservation systems
全面了解标准的预订工作程序,包括如何正确使用表格,如何读电传、电子邮件和留言,以及如何在预订系统内对房源情况进行解读。
Maintains exemplary deportmentstandards of behavior and appearance and attitude as expected in a IHG Brand
按照洲际酒店集团品牌的预期保持自己行为、外表和态度的高标准。
Takes personal interest andpride to ensure that the front desk work area is kept clean and in an orderlystate al all times
随时保持前台工作区域的整洁和有序,并以此作为自己的个人兴趣和骄傲
。
Endeavors to maintain the highstandards of the hotel with particular regard to the importance of IHG LoyaltyProgram member and other VIP’s and with reference to hotel and to be a healthor safety hazard
力争保持酒店的高标准,特别注意洲际酒店集团忠实计划会员及其它贵宾的重要性,并重视酒店的健康和安全隐患等问题。
RequiredSkills –
Communication skills areutilized a significant amount of time when interacting with others;demonstrated ability to interact with customers, employees and third partiesthat reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。
Able to read and write English
能够读写英语
Proficient in the use ofMicrosoft Office and Front Office System
熟练使用微软办公软件和前台系统
Qualifications –
学历
High School or VocationalCertificate in Hotel Administration, Hotel Management or equivalent
具有高中学历或酒店行政管理,酒店管理或相关的职业证书。
Experience –
经验
1 year experience in guest /customer service, or an equivalent combination of education andexperience.
拥有
1
年宾客服务部工作经验,或与此相当的教育和相关工作经验结合的背景。
岗位职责
1、与既有的客户和潜在的客户及合作伙伴保持密切的联系
Identifies and handles sales leads effectively and efficiently、
高效认知和掌握销售线索
Represents the hotel and participates in domestic and international sales activities、
代表酒店参加国际及国内的销售活动
Creative contribution to product and sales development、
发挥创造力,为酒店的产品及部门做出应有的贡献
Fulfills Customer Relationship Management responsibilities and sales goals for defined customers through planned customer interviews、
仔细计划与客户的会面,对预定的客户实施客户关系管理,完成销售目标
Monitors and reports on market and competition within own market segment、
在所负责的市场区域内,监视和报告市场及竞争者的情况
Prepares and updates customer management reports and ensures all necessary follow up work is carried out on time、
准备销售报告,确保市场及客户信息的准确性,以便于工作的跟进
Active distribution of product information and creates awareness in the markets and business segments or responsibility、
积极地传播产品信息,在负责的市场内营造酒店的知名度
Participates in planning and realizati
岗位要求
1、具备领导才能,了解所负责部门对各职位的责任
2、掌握使用互联网及其它主要电脑系统的知识
3、掌握应用销售及前台的电脑系统
4、了解商务旅游、旅游业国际市场,会议旅游及餐饮销售
5、能够掌握和理解市场和竞争
6、必须具备良好的中,英文读写能力
7、良好的人际交往和沟通技巧
8、独立工作和团队工作的能力
1. Planning, budgeting and execution of the hotel are advertising campaigns in liaison with the company’s official advertising agency.
与专业广告发布公司联系,制定并执行酒店的广告预算和对外广告发布。
2. Coordination and implementation of communication plan for the hotel activities and promotions in coordination with various revenue-earning departments in the hotel (i.e. sales, food and beverage, spa etc.)
协调并执行与酒店所有营运部门的酒店活动和促销的沟通计划(如销售,餐饮等)。
3. Development of good relations with the media (print, broadcast, etc.) and implementation of the hotel’s publicity campaign.
与媒体建立良好的关系(出版物、广播等),执行酒店的市场宣传活动。
4. Management of a complete, targeted data base and direct mail campaigns to promote hotel business.
管理一个全面有目标性的资料库,并直接邮寄酒店促销活动广告。
5. Overall supervision of production of hotel printed materials to ensure compliance with Group Guidelines.
全面监督酒店所有印刷产品以确保和集团指导方针的一致性。
6. Monitoring and control of expenses based on approved Sales & Marketing budget.
根据销售部的预算监控开支。
7. Coordination and implementation of various hotels projects in liaison with other hotel department s and/or outside organizations/ government bureaus.
通过与酒店其他部门,或者外界组织,政府部门联络以协调并执行酒店不同项目。
8. To ensure press releases are sent to all local & regional newspapers and magazines on all happenings/ events in the hotel.
及时发布酒店活动新闻稿至各类报纸杂志。
9. To coordinate with all activities concerning publicity in film shooting, photo shooting, interviews by local & overseas media etc.
协助国内外媒体的摄影,摄像和采访。
10. To maintain stock inventory of an updated photo library and press kit.
及时地更新图库和宣传资料袋以维持固定资本清单。
11. To be responsible for the preparation, planning and executive of the hotel’s public relations activities plan.
负责酒店准备,策划和执行酒店公关活动的计划。
12. Maintain update profiles of the hotel’s key personnel.
不断更新公司领导层资料。
13. To coordinate with the printing, design as well as adherence to the corporate guidelines for all printed materials of the hotel.
根据酒店标准设计印刷品并确保印刷品的质量。
14. Regular communication & entertainment with the local press.
与当地媒体保持正常交流和宴请。
15. Supervision of design projects.
监督设计项目。
16. Handle the administration of the Marketing Communication Department .
负责市场传媒部管理工作。
17. The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.
如有必要 ,该部门有权更改或补充该职位描述。
18. Carries out any other reasonable duties and responsibilities as assigned.
完成任何其他合理的职责和被指派的职责。
岗位要求
1. Creative writing skills.
创造性的写作技巧。
2. Extensive knowledge of Ad. / Media Planning and printing/ production process.
丰富的广告媒体计划和印刷生产知识。
3. PC knowledge: Word, Excel, Web and basic knowledge of Desktop Publishing System.
电脑知识:Word, Excel; Web 和基本台式印刷系统知识。
4. Organized, detail-oriented and with good administrative skill.
拥有组织能力,明确导向性的行政管理技巧。
5. Good contacts with local press.
和当地新闻媒体的良好沟通。