【岗位职责】
1.直接协助房务部总监执行酒店的相关政策,标准及建立的行为指南并向在行政管理方面提供支持。
Directly assist the Director of Housekeeping in the implementation of the hotel's policies, standards and established behavioral guidelines and provide support in the area of administration.
2.负责客房部的整体经营和运作;分配督导员工工作,制定工作计划。
Responsible for the overall operation and functioning of the guest room department; assigns and supervises staff and develops work plans.
3.确保客房内所有的缺陷如设备设施的损坏都被关注,并向工程部和房务部总监强调主要的缺陷。
Ensure that all defects in guest rooms such as damage to equipment and fixtures are attended to and highlight major defects to the Director of Engineering and Housekeeping.
4.关注和客人的沟通并致力于提高客人的入住体验及与客人的全情投入。
Focuses on communication with guests and works to enhance the guest experience and full engagement with guests.
【岗位要求】
1.有3年以上客房同星级同岗位管理工作经验。
More than 3 years of management experience in the same position at the same star level in guest rooms.
2.熟悉客房部专业知识,熟练使用电脑。
Familiar with the specialized knowledge of the guest room department and proficient in the use of computers.
3.具有组织协调能力、应变能力、经营能力以及文字表达能力和信息管理能力,及熟练的英文沟通书写能力。
Organizational and coordination skills, adaptability, business skills, as well as written expression and information management skills, and proficient communication and writing skills in English.
You will be responsible to provide an excellent and consistent level of administrative support to your customers. The Materials Clerk is responsible to assist the Materials Manager in the smooth operation and efficient running of the Materials Department while meeting department’s objectives.Basic knowledge in Purchasing/Receiving/Store management, Account preferable / · Basic computer skills particularly in the use of MS Office
·Ensures
forwarding and receiving of all information pertaining to the department in
order to maintain set standards and achieve guest satisfaction
·确保 接听和转达所有与部门相关的信息,以保持既定标准并取得客户的满意。
·Receives, records, and distributes various reports
·接收 、记录并分发各种报告
·Receives, records, and transmits guest requests accurately
·准确接听 、记录并传达客人的请求
·Responsible for entering accurate room status into computer daily and
investigate discrepancies
·负责每天将客房情况准确的输入电脑并调查各种异常情况
·Maintains and update administrative data
·保持和更新管理数据
·Maintains working area and equipment in a proper state of cleanliness and
repair
·确保工作区域和设备得到良好的清洁和修缮
·Report guest complaints to Executive Housekeeper or delegate
immediately
·及时向行政管家或其代理人汇报客人的投诉情况
·Complies with hotel’s health, safety and hygiene policies and adheres to
conduct personnel grooming and hygiene standards
·遵守酒店的健康、安全和卫生政策,并遵守个人仪容和卫生标准
·Attends meetings and training sessions as required
·按要求参加会议和培训活动
·Is multi-skilled as a Room Attendant as well as other areas of
Housekeeping
·成为掌握客房服务员和客房部其它业务领域工作技能的复合型人才
·Adheres to Housekeeping standards and procedures and enforces same
·遵守并执行客房部的各项标准和工作程序