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列表 明细
薪资: 2千-3千 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

预订员使酒店的客房预订与酒店的服务目标及程序保持一致,来提高酒店的收益。协助客人,确保客人在昆明索菲特酒店入住期间的舒适并对饭店留下了美好印象。按照部门工作程序处理预订和咨询。确保对酒店产品知识和服务有着高度的理解以便 向客人解释并且销售酒店服务和设施。记录所有新进的预订,接收并确认所有的房间预订。接受通过邮件,传真等方式的预订并发回确认。回答关于酒店服务和设施的询问,回答房价和房间类型的询问,确保所有客人的需要都被及时回复, 给客人提供最新和最准确的信息。悉知房价变动,特殊安排,各种促销活动和预订截止日期。监控预订情况并通知预订部经理目前和未来的住      房率。按照酒店标准保持高水准的电话应答技巧。在部门里创造最高的效率。回答关于预订的投诉并把问题向预订主管汇报。随时表现出专业的态度和行为。要不断的提高对客服务水平,确保赢得客人最大程度的满意和热忱的关注。同客人建立良好的公共关系。落实“预订未到客人”的名单和每日团队取消情况。检查每日预抵客人名单,特殊的备注和更改的预订,房间价格,特殊的安排,重要客人等,准备第二天的贵宾名单,交叉检查并在每天早上交至销售及商务发展部总监。18.对本岗位发生的事情要做日常报告。管理预付押金并按照规章制度和财务部密切合作。通过合适的途径,向客人提供服务和最新、最准确的信息。保持饭店的良好声誉并协助饭店赢得更高的利润。同饭店的所有同事和员工建立良好的工作关系。给予所有同事理解、支持、鼓励和帮助。确保尽可能提供安全的工作环境以保护索菲特形象大使在工作场所免受歧视、骚扰和迫害。使用及时和保密的方式对待有关骚扰和歧视的投诉。尊重对待所有客户和同事的文化信仰。识别和处理可能导致跨文化冲突或误解的问题。当有岗位需要帮助或者困难的情况下,要自觉自愿的根据管理人员的安排和需要替岗。所有大使必须听从正常情况下工作时间内分层主管的领导。所有大使均可能将按照酒店业务水平所需支援其它酒店。The Reservations Sales Agent shall steer the incoming room bookings in accordance with the hotel’s service objectives and procedures so that RevPar is optimized.Assist guests and ensure their stays at Sofitel Kunming Hotel is comfortable and an experience to remember.Handles inquires and bookings in accordance with the department’s routine.Ensures that the hotel product knowledge and service been high understanding so that explain and sell hotel service and facilities.Records and processes in-coming reservations, Receive and confirm all guest room reservations.Take and processes reservation requests received by phone, email, fax etc. send confirmations.Answer enquiries about hotel services and facilities; Answers questions on rates and room type available, ensures all guest requests are responded to immediately, provide guests with the most accurate and up to date information at all times.Be aware of rate changes/ special offers/promotions/close out dates.Monitors reservation levels and inform managers on current and future occupancy rates.Maintains high level of telephone skills to meet hotel standard.Assist in creating maximum efficiency within the department.Answer complaints regarding reservations and refers problems to reservation supervisor.Demonstrates professional attitude and behaviour at all times.Monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved through guest recognition and prompt cordial attention.Establish good public relations with all guests.Follow-up “no-show” list and group wash-down daily.To check arrival list, special notes and updated reservations, rates and special arrangement, VIP etc daily. Prepare reservation VIP list for the following day, crosschecks and hand to the DOSBD every morning.To report regularly on happenings of the section.Supervise all advance deposit and co-ordinate with the Accounts Dept. as per policies and procedures.Provide services and information to guest that is the most accurate and up to date possible, and is delivered to the guest in the most meaningful way.Maintain a very good reputation for the Hotel and assist to increase the overall profitability of the Hotel.Build a good working relationship with all colleagues and employees of the Hotel.Be understanding and supportive, encouraging and helpful to all co-workers.Ensure wherever possible that Ambassadors are provided with a work place free of discrimination, harassment and victimisation.Treat complaints of harassment and discrimination promptly and confidentially.Treat customers and colleagues from all cultural groups with respect and sensitivity.Identify and deal with issues which may cause cross cultural conflict or misunderstanding.To be flexible and willing when asked to fill in any areas where needed to help in an emergency or difficult circumstances as assigned or requiered by Management.All ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.All ambassadors may be assigned to other duties in the hotel as and when required by business levels.

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:重庆 食宿:提供食宿

§  Provides summaryreport of the revenues required by the Finance and Accounting Division toprepare daily and monthly reports.根据要求提供收支摘要报表给财务部和审计部准备日报和月度报表。§  Provides DepartmentHeads with the revenue figures necessary for them to operate their individualprofit centre.提供相关的收入数据给各个部门经理,以便他们了解部门的营运情况,争取最大利润。§  Conducts audits onthe work of Night Audit and ensuring all daily revenues been received andproperly recorded.对夜审的工作进行审核,确保每日的收入均已收到并正确入帐。§  Checks the dailyGeneral Cashier’s report against recorded cash movement.根据现金变动的记录检查总出纳日报表。§  Verifies that thecomputerised Daily Report reflects completely all of the day’s transactions.对反映出当天所有交易的电脑日报表进行核查。§  Spot checks theaccuracy of regular and contractual room rates in the system.在系统中抽查日常房价和合同房价的正确性。§  Co-ordinates withthe General Cashier to purchase the official tax invoices when replenishment isrequired. 和总出纳保持紧密合作,当需要补充发票时及时购买发票。§  Checks thesequential use of Food and Beverage checks, foreign exchange vouchers, andofficial tax receipts and to investigate any missing or irregular forms.对餐饮部帐单、外币兑换水单、发票的号码进行检查,对任何遗失或跳号进行调查。§  Reviews the guestledger balances daily and researches questionable movements.每日检查客人挂帐余额,对可疑的帐项动向进行调查。§  Investigates latecharges and skippers. All details should be forwarded to the Credit Manager forfurther action.对离店后收费和逃帐进行调查。所有的细节均应转交给信贷副理,以做进一步跟进。§  Ensures that all employee City Ledger Accounts areclosed at month end.确保所有的员工挂账帐户在月底时及时关帐。§  Carries out surprisechecks of rooms, health club attendants and laundry operations.解决房务部、健身俱乐部和洗衣房的问题帐单。§  Carries out surprisecash counts of cashier’s floats and foreign currency counts.解决备用现金和外币清点时所出现的问题。§  Monitors the nightaudit programme run by the Front Desk personnel.对前台员工执行的夜审程序进行审核。  

薪资: 2千-3千 经验:不限 企业类型:国际高端酒店/5星级
地区:山东-济南 食宿:面议

 负责完成所有新员工入职、离职的手续的办理依照人力资源审计流程与要求,协助助理人事经理完成主管级及以下的员工个人档案的建立和存档保证员工档案信息和人力资源部系统的信息一致负责各类PA 单的登记、传递、录入与存档协助财务部为每月新入职人员复印身份证复印件办理工资卡负责部门相关费用报销协助助理人事经理做好应聘者的接待并告之求职申请表的填写。负责本部门考勤录入根据采购程序及细则采购、存储物品协助助理人事经理完成仓库整理与盘点管理本部门办公用品借用协助助理人事经理完成固定资产申报与具备不同文化背景的客人和同事进行有效沟通。在团队中有效工作。执行上司交待的其他任务。

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