• 康乐部主管 Recreation Supervisor

• 怀来皇冠假日酒店
• 2019-07-16 14:00:25

JOB OVERVIEW 职位概述•Fitness centre in all kinds of business management, to ensure service quality and standards, at the same time provide unique guest experience. Make sure that all the work in accordance with government regulations on health, safety and other aspects. •保持与其他主管和员工的良好沟通.及时与经理沟通,，确保健身中心员工为客人提供最好的服务，保持各种设备的清洁卫生。维持所有设备的正常运转，保证各区域正常运营，合理管控成本，控制在预算之内，进行有效的纵向，横向沟通。DUTIES AND RESPONSIBILITIES 工作职责•Involved in preparing annual budget and financial plan. Monitor guest supplies used, equipment maintenance and manpower costs•参与准备部门年度预算与财务计划。监督客用品使用、设备维护与人力成本。•Follow the cashier operation program, bills paid, direct and supervise employees safe cash handling procedures, terms of payment and handle is not correct. •遵循收银的操作程序、账单支付的程序，指导并监督员工安全处理现金的程序，并处理不正确的支付方式。•Strictly implement all kinds of financial institution supervise and train employees to access to the fitness centre every guest for real-name registration, confirmed its identity rear can use. •严格执行各种财务制度，监督并培训员工对进入健身中心的每位客人进行实名登记，确认其身份后方可使用。•Supervise fitness centre all the equipment for maintenance and repairs•监督健身中心所有设备的保养和修理。•For fitness centre, financial management and procurement control. •对健身中心进行财务管理和采购控制。•In accordance with the requirements for the hotel professional customer service and sales•按照酒店要求进行专业对客服务和销售。•Help recreation manager to handle daily affairs staff, plan and assign work, set for each employee job performance and career development goals•帮助康乐部经理处理员工日常事务，计划并分配工作，为每个员工设定工作绩效和职业发展目标。•Provide teaching, coaching and giving feedback on a regular basis, assist to solve the contradictory between various employees, improve the performance of the team members•为员工提供教导、辅导并给予定期反馈，协助解决各种员工矛盾，提高团队成员的绩效。•Education and training of employees and abide by the laws of the state, provinces and local safety regulations•教育和培训员工遵守国家、各省市与地方的法律和安全法规。•To ensure that employees receive proper training on quality and service standards•确保员工获得关于质量与服务标准方面的恰当培训。•For employees equipped with tools and equipment required to complete all the work•为员工配备完成所有工作所需的工具、设备。•Guide staff training work with department standards and procedures are consistent, and focused on the performance of every employee to record.•指导员工的培训工作与部门的标准及程序保持一致，并针对每一个员工的表现做好记录。•Timely analyse the training needs of employees, and according to their need to design and implement training plan.•及时分析员工的培训需求，并根据他们的需要设计和执行培训计划。•To ensure that the fitness centre all the equipment running in good condition.•确保健身中心所有设备运行状况良好。•Ensure that all equipment used in the fitness centre for cleaning and dust removal, if you have any maintenance requirements, shall be notified immediately to engineering for repair•确保健身中心所有设备进行清洁与除尘，若有任何维修需求，应立即通知工程部进行维修•Polite, quickly and effectively to all guest questions, complaints, or demand response, ensure to achieve high customer satisfaction•礼貌、迅速、高效地对所有的宾客提出的问题、投诉或要求予以响应，确保达到较高的宾客满意度。•Regulation of swimming pool water quality, according to the group standards within the business hours every two hours daily on a water test, and record on the work diary.•监管游泳池水质，根据集团标准每日在营业时间内每两个小时进行一次水质检测，并记录在工作日记本上。•Appraisal guidance staff assessment so that it is in line with the company policy•指导鉴定员工评估使其符合公司的方针。•Organization hand-over meeting and communicate effectively with employees•组织交接班例会，与员工进行有效地沟通。•Regulatory staff quality of service to the guest•监管员工的对客人服务质量。•According to the requirement of the members of the detailed fitness plan and implementation•根据会员的要求制定详细的健身计划和实施。•Easy to appear safe hidden trouble of the timely discovery and solve•对容易出现的安全隐患及时发现和解决。•Dealing with the specific requirements of the guests, dealing with the hotel's lost and found•处理客人的特殊需求，处理酒店的失物招领问题。•Maintain enough towels work volume.•维持足够的毛巾运转量。•Green hotel related knowledge training to arrange the employee on a regular basis, conform to the standard of green environmental protection and ensure the work process•定期安排员工进行绿色酒店相关知识培训，并确保工作流程符合绿色环保标准。•Familiar with occupational health and safety responsibilities related policies and procedures, to ensure that all the procedures to safely perform, and under the guidance of occupational health and safety responsibilities policy to ensure that actions into effect•熟悉职业健康、安全责任相关政策和程序，以确保所有程序能得以安全地执行，并在职业健康、安全职责方针的指导下确保行为落到实处。•Familiar with hotel security, ambulance, fire and emergency procedures, and can be safe and correct use of various equipment•熟悉酒店的安全、救护、消防及紧急情况的程序，并能安全正确的使用各种设备。•Danger, take timely measures to remedy the situation and report to the manager of potential danger•及时采取措施补救危险的情况并向经理汇报潜在的危险。Required Skills –技能要求•Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.•拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。•Proficient in the use of Microsoft Office and Front Office System•熟练使用微软办公软件和前台系统•Problem solving and organizational abilities•具有解决问题和组织能力