JOB RESPONSIBILIES【岗位职责】 1. Follow hostess opening & closing checklist thoroughly. 按照领位开档和收档的检查表检查工作。 2. Get acknowledge the numbers and the dining time of guests aim to arrange the suitable seats for them. 了解当天用餐人数和用餐时间以便合理安排客人的座位。 3. Ensure that the gate area of the restaurant is always take cared. 确保领位区域有人当值。 4. Ensure that the front desk of the restaurant is spotless at all times. 确保领位区域干净整洁。 5. Have an excellent knowledge about the menu, including beverage and other dishes, which will able to help guests, and offer other recommendations. 熟知菜单中的所有项目，包括酒水和其他菜品，以便于回答顾客的问题和给他们适当的建议。 6. Be thorough in knowledge of the Hotel, services offered, operating hours of all F&B outlets, etc. 非常了解有关酒店信息、所提供的服务和餐饮部门营业的时间等等。 7. Welcome every guest with smile, eye contact, verbal greeting, and using the guest's name when possible. 用微笑、眼神交流和友好的口头问候欢迎和感谢每一位客人，可能的话使用客人的名字。 8. Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. 预测客人的服务需求，包括向客人提问以更好地了解他们的需求，观察/聆听客人的喜好并尽可能地采取行动。 9. Thank guests with genuine appreciation and provide a fond farewell. 真诚地感谢客人，并进行深情的告别。 JOB SPECIFICATION【岗位要求】 1.At least 2 years in a similar position in a hotel. 在一家饭店至少2年相似职位。 2.Good English communication skills. 英语沟通能力。 3.Good image. 形象好。