职位描述
•Responsible for the safety and security of guests, employees and establishment needs
•负责酒店宾客、员工及设施的安全保卫工作
•Establish and maintain the effective employee relations
•建立并保持良好的员工关系
•Ensure firearms and other weapons are not carried by staff when on duty
•值勤时确定员工不携带武器及其它凶器
•Engage in staff bag checks and locker checks as directed by Human Resources
•按照酒店人事部的要求检查员工储物柜及其随身携带物品
•Responsible for the safety and security of guests, employees and establishment needs
•负责酒店宾客、员工及设施的安全保卫工作
•Patrol all areas including employee locker rooms, kitchens, food and beverage storage areas, car parking and remote areas
•巡视酒店的所有区域,包括员工更衣室、厨房、餐饮库房、停车场及其他偏僻区域
•Assist and maintain crowd control as required
•按照要求协助维持人群的正常秩序
•Coordinate with the local investigator in crimes & accident handling and investigating.
•协助地方当局调查处理犯罪及事故案件
•Ensure no undesirables loiter in or around the hotel premises
•确保不受欢迎的人员不在酒店内或酒店周围出现
•Ensure there is no obstruction to the loading dock and that unauthorized vehicles are removed
•确保裝卸区无障碍,未经批准的车辆不得入内
•Coordinate functions with other security staff or Police and other government Securities and promote good will with them
•Be correct, secure and courteous in handling any disciplinary or criminal case
•正确、安全、礼貌地处理各类违规及犯罪案件
职位资格和技能
Qualifications –
学历
• High School or vocational training
高中文化或职业培训
Experience –
经验
• 1 year of security and safety experience and/or military/law enforcement experience, or an equivalent combination of education and experience
具有一年保安经验和军队或执法经验,或与此相当的教育与工作经验结合的背景
暖通方向
- Set and maintain service standards.
制定维修服务的标准
- Lead the shift team.
管理值班人员
- Motivate employees.
激励员工。
- Coach, counsel, discipline employees.
培训、引导、规范员工。
- Determine priorities, set goals, and follow up.
确定工作主次,制定工作目标并付诸行动。
- Monitor and control shift attendance.
监督控制轮班人员。
- Clearly describe standards.
清楚表述工作标准。
- Constantly compare performance to standards.
不断地将实际操作与标准作比较。
- Have the visible leadership.
有面对并掌握局面的领导能力。
- Provide positive feedback & reinforcement.
提供确实的信息反馈并有效处理。
- Listen effectively.
有效地听取意见。
- Seek out employees concerns & offer assistance.
发现雇员关心的事情并为他们提供帮助。
- Recognise staff birthdays and other occasions.
了解雇员生日和其他偶然事件的发生。
- Make the record of special incidents.
记录特殊事件。
- Set time aside to offer advice.
不记时间的提供建议和帮助。
- Grade priorities
区分优先次序。
- Prepare daily To-Do List.
列出日常需要做的工作单。
- Check on staff attendance.
检查雇员出勤情况。
- Maintain absence record.
维护雇员缺勤记录。
- Monitor working condition of the building and technical equipment.
监控大厦的工作条件和技术设备的运转状况。
- Update on latest information from log books and service reports.
根据记录本和服务报告更新最新信息。
- In charge of the operation of all system equipment, takes appropriate action if necessary.
负责所有系统设备的运行,必要时采取恰当行动使之运转正常。
- Ensure fast reaction to emergencies. Immediately takes direct control of affected such as fire alarm, lift trapping, etc. systems and remedial action as required.
确保对紧急事件做出最快的反应,根据要求立刻采取措施直接控制,例如:火警,升降机等系统故障。
- Execute the Work Order Control appropriate System.
正确操作工作程序控制系统。
- Distribute work orders to technicians.
给技术工人分派工作。
- Follow-up and check reason of outstanding work orders.
跟踪并检查分派工作指令未完成原因。
- Check the work load and efficiency of various sections.
检查各专业的工作量和工作效率。
- Quality check completed work orders randomly.
随机抽查已完成工作的质量。
- Ongoing improvement of Work Order
不断改进工作任务。
- Solicit feedback from technicians
向技术工人征求反馈信息。
- Control System.
控制系统。
- Consolidate suggestions for the improvement of the system.
统一系统改进意见。
- Assist in carrying out the Preventive Maintenance Scheme
协助实施维修方案。
- Ensure that the personnel on duty carry out Preventive Maintenance work is according to the scheme.
确保每个当班工人根据维修方案工作。
- Monitor work quality.
监控工作质量。
- Promotes inter-hotel sales and in-house facilities.
促进店际销售及推销酒店内的设施。
- Checks billing instructions and monitors guest credit
检查结帐说明并监督客人信用情况。
- Analyses and approves discounts and rebates.
分析和批准打折相关事宜。
- Analyses the rate variance report to ensure rooms revenue control
分析房价差异报告以保证控制客房收入。
- Ensures front line staff complies with FIT marketing techniques and maximize sales.
确保一线员工遵从散客市场技巧并最大化的进行销售。
- Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
直接向前厅部经理汇报并就所有与宾客服务及酒店运作相关的问题进行沟通。
- Provides functional assistance and direction to all departments.
向所有部门提供功能性支持和指导。
- Cooperates, coordinates and communicates with other hotel departments as required.
按需要与酒店其它部门进行合作、协调和沟通。
- Supervises and directs Reception and Reservations personnel.
对接待部和预订部工作人员进行监督和指导。
- Supports and assists Front Office personnel and all departments at peak periods.
在高峰期向前厅部工作人员和其它所有部门提供支持和协助。
- Inspects front of house and back of house regularly for cleanliness.
定期检查一线各部门和二线各部门的清洁状况。
- Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
监督员工的行为、制服穿着、卫生和外表形象。
- Provides input for Front Office meetings.
为前厅部会议提供信息 。
- Takes action with the Property Management Systems (PMS) in emergency situation.
在紧急情况下使用酒店管理系统(PMS)。
- Responds to guest needs and resolves related problems
就客人的需求做出反应并解决相关问题。
- Ensures VIPs and priority club guests receive special attention
保证贵宾和优悦会会员受到特别关照。
- Assists Guest Relations in greeting, rooming, and sending off VIP guests.
协助客户关系部门迎接贵宾,为其安排房间并在其离店时送行。
- Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
对各种状况做出反应,以确保来宾被及时的礼貌接待并得到充分的注意和重视。
- Fully conversant with all hotel emergency procedures.
熟知酒店紧急情况所有处理程序。