【岗位职责】
与既有的客户和潜在的客户及合作伙伴保持密切的联系
Active distribution of product information and creates awareness in the markets and business segments or responsibility
高效认知和掌握销售线索
Identifies and handles sales leads effectively and efficiently
代表酒店参加各类销售活动
Represents the hotel and participates in domestic and international sales activities
发挥创造力,为酒店的产品及部门做出应有的贡献
Creative contribution to product and sales development
仔细计划与客户的会面,对预定的客户实施客户关系管理,完成销售目标
Fulfills Customer Relationship Management responsibilities and sales goals for defined customers through planned customer interviews
在所负责的市场区域内,监视和报告市场及竞争者的情况
Monitors and reports on market and competition within own market segment
准备销售报告,确保市场及客户信息的准确性,以便于工作的跟进
Prepares and updates customer management reports and ensures all nece
【岗位要求】
1、具备领导才能,了解所负责部门对各职位的责任
2、掌握使用互联网及其它主要电脑系统的知识
3、掌握应用销售及前台的电脑系统
4、了解商务旅游、旅游业国际市场,会议旅游及餐饮销售
5、能够掌握和理解市场和竞争
6、必须具备良好的中,英文读写能力
7、良好的人际交往和沟通技巧
8、独立工作和团队工作的能力
·Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques
运用销售技巧和房间销售升级推广洲际酒店集团的产品和服务。
·Promote the Hotel’s (and ICHG generally) products and services
推销酒店(以及整个洲际酒店集团)的产品和服务。
· Maintain a high level of product and service knowledge about all ICHG Hotels in your region
充分了解所在地区的洲际酒店集团成员的产品和服务。
·Prepare and execute action plans which increase reservation sales and associated business
准备和执行增加预订销售和相关业务的工作计划。
· Record and process reservations made by phone/fax/email
记录和处理通过电话,传真,电子邮件进行的预订。
· Accept wait list reservations
接受等候单上的客人预订。
·Process amendments to reservations such as extensions, early departures, etc
修改延期和提前离店等特殊情况的预订记录。
·Manage “no show” reservations by investigation and recording of same
调查和记录未按预订抵店的预订情况。
·Record special billing arrangements for groups and conventions
对团组或会议的特别账单安排进行记录。
·Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval
与前厅部经理或财务经理联系要求信用审批的预订事宜。
· Maintain knowledge of special rates/ offers/ promotions
掌握关于特价,酬宾,促销活动的信息。
· Monitor reservation levels and inform Managers of current and future occupancy rates
监测预订情况,并向经理通报目前和将来的入住率。
·Prepare reports as requested (eg to travel agents, business houses etc)
按照要求准备报告(如给旅行代理人和商业机构的报告等)。
· Prepare reservation sales reports
准备预订销售报告。
技能要求
· Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
具有代表酒店,品牌和公司与顾客,员工和第三方交往的能力。
·Problem solving and organizational abilities.
具有解决问题和组织能力
·Proficient in the use of Computer
精通计算机操作
· Able to read and write English
能够读写英语