【岗位职责】 1、制定及执行饭店市场销售计划 2、酒店市场开发、客源组织和酒店商品客房、餐饮、会议的销售工作。 3、分析市场动向、特点和发展趋势，设立市场目标。 4、走访客户，根据市场变化，并不断改进服务工作。 5、审核服务活动的策划方案，组织员工工作。 6、签定住房优惠协议、旅行社房价协议及各种合作协议、认报刊合同、广告宣传服务协议。 7、统筹酒店内外的公关宣传工作;审阅酒店对外发布的宣传稿件。 8、对外通过接待、出访、新闻媒介等，对内做好各部门的推销和宣传活动等，管理美工制作，以达到酒店经营的宣传目标。 【岗位要求】 1、3-5年以上同岗位工作经验。 2、按照公司整体要求，制定和组织实施公司在市场策划、销售管理、客户服务和物业管理的战略规划。 3、负责项目可行性比选阶段的市场研究、客户分析、市场定位和营销推广方案设计。 4、负责监督和考核公司各项目的营销推广、销售进度、销售回款和客户服务等，支持和保障项目实施。 5、负责组织营销推广、销售执行、客户服务等方面专业人员的培训。 6、英语口语和书写流利。

1、负责酒店各类面点、甜品的日常制作工作，严格遵循标准配方与出品规范操作，保障出品口味稳定、品相统一，严控出品品质。 2、协助点心主管开展点心房日常运营管理，做好每日食材备货、餐前筹备、餐后收尾等工作，保障厨房日常工作有序高效运转。 3、负责岗位责任区域的卫生清洁、厨具餐具消毒、物料工具归位整理，严格遵守食品卫生安全操作规范，筑牢食品安全防线。 4、每日检查岗位设备设施，做好清洁、保养及日常维护工作，发现设备故障或异常及时上报，确保安全生产、设备正常运作。 5、熟练掌握并维护部门标准食谱，积极参与点心菜品改良、新品研发与创新工作，丰富酒店点心出品品类。 6、服从部门排班及各项工作安排，积极配合团队开展技能培训，具备良好的服务意识与团队协作精神，维护和谐的岗位工作氛围。 任职要求： 1、自然条件：男女不限，24-45岁为佳，身体健康，精力充沛，仪容端正。 2、工作经验：具备2年及以上大中型酒店点心部从业经验，拥有专业点心师从业经历。 3、业务素质：具有强烈的事业心和责任感以及良好的礼貌修养，性格外向活泼。 4、普通话标准，表达和书写能力强。

岗位职责 1.负责酒店前厅部的接待和管理工作，熟知前厅服务设施的功能，处于完好状态。 2.进行有关的市场计划分析制定部门工作计划，完成工作报告。 3.使客房达到最高出租率，获取最佳的客房收入。 4.督导下属部门主管，委派工作任务，明确岗位责任，随时调整工作部署。 5.保持良好的客际关系，能独立有效地处理宾客投诉。 6.协助酒店与更高一级领导处理突发事件。 岗位要求 1.大专以上学历，有相关工作经验5年以上。 2.熟悉酒店前厅的经营管理工作，具有较强的工作责任感和敬业精神。 3.督导前厅各分部员工服务质量标准、操作流程标准并对前厅部各项工作实施全面监管。 4.有效贯彻、落实并完成部门制订的每月工作计划。 5.英语对话流利，有较强的协调管理能力，具有一定的销售能力。 6.全面掌握前台收银方面的财务基础知识，能处理日常服务环节中所涉及到的财务方面的问题。

工作职责： With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we‘re here: to delight our guests, Team Members, and owners alike. The Analyst, Openings & Operations Support – GC&M reports directly to the Senior Director, Openings & Operations Support – GC&M （whilst working closely with the Senior Manager, Openings － GCM plus the Senior Director, Openings – GC&M）, the incumbent will be responsible for supporting: A. the opening and integration of all new managed hotels within GC&M; and B. the implementation of various functional initiatives across the GC&M trading estate As a pivotal intermediary between Operations, Owners, Development, Technical Services, Brand and other Corporate / Regional Teams, the role will involve the building and deployment of tools and processes that ensure the smooth integration of new assets and new initiatives into the GC&M portfolio. The role will especially support the myriad of hotel openings related projects in Great China across the Hilton Family of Brands. This will involve being a key operation representative within a cross functional team that is tasked with the delivery of on－time, on－budget and on－brand hotel openings. What will I be doing? As the Analyst, Openings & Operations Support – GC&M, you will be responsible for performing the following tasks to the highest standards: Openings • Support of ‘HOTT’ － the checklist management tool serving all cross－functional teams engaged in hotel openings （Operations, Brand, Commercial, Finance, HR and IT） o Permission and access management o Training delivery o Feedback consolidation and product enhancements • Generation and analytical critique of Openings reporting o TOD Tracker o Openings Dashboard o Post Openings （Trading） Dashboard o Checklist Rollups • Management of resources to support hotels in efficiently completing Opening activities o Adaption of standard operating procedures and best practices from the trading estate o Creation of additional tools, models and templates as otherwise identified • Assistance to the creation and delivery of key stakeholder presentations o Project kick offs o Owner introductions and readiness updates o Team Member meetings • Administration of the Openings Authorization process • Support to the wider Openings team in their pursuit of assorted strategic projects and initiatives Operations Support • Undertaking of ad hoc analyses to identify performance enhancing opportunities for the trading estate • Engagement with multiple Corporate functions re the introduction, coordination and implementation of sought initiatives by Operations. • Representation of Operations across the review of such initiatives （pre, during and post deployment） 任职资格： An Analyst, Openings & Operations Support – GC&M serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow: • BA / BS / Bachelor‘s Degree • 2 years comparable work experience • 2 years of hospitality industry experience • 2 years of experience in creating and handling of complex analytical data • Expert in Microsoft Office products including Excel, Word, PowerPoint and Power BI • Ability to manage a workload which is quite variable in terms of responsibility and complexity • Detail－oriented, confident problem－solver who is able to operate effectively in a fast－paced and highly matrixed environment • Proven ability to engage and influence multiple senior leaders through effective communication • Ability to travel as required • Diverse and international geographical experience • Diverse family of brands experience What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full－service hotels and resorts to extended－stay suites and mid－priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all！

Organizes kitchen operations and prepares and serves a range of dishes, whilst supervising junior members of the Kitchen Brigade. 组织厨房运营并制作和送上各种菜肴，监管厨房团队中的下级员工。、 Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures. 遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度。 CRITICAL TASKS 岗位职责 Policies and Procedures 政策与程序 Oversee the Implementation of standards as detailed in the departmental standards and procedures manual 监督部门工作标准和程序手册中列出的各项规范的贯彻执行。 Adhere to opening and closing procedures 遵守开始营业和结束营业的程序。 Adhere to governmental regulations as well as brand standards and hotel or company policies and procedures. 遵守政府标准及品牌标准和酒店营运规章制度。 Review “GV” reports and form action plans to address issues reflected in the guest survey 审阅“顾客体验”报告并制定行动计划从而改善报告中所反映出的问题 Assist with addressing customer questions and issues relating to kitchen services. 协助发现并解决客户有关厨房服务的疑问和问题。 Communicates politely and display courtesy to guests and internal customers 与客人和内部客户礼貌、友好的交流 。 Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on upselling certain products; etc 有效的进行交接班说明会，确保所有员工了解重要客人，特殊活动，每日特价，重点是推销某些产品等. Communicates to his/her superior any difficulties, guest or internal customer comment and other relevant information 与上级交流，客人或内部客户的问题以及意见和其它相关信息 Establishes and maintains effective employee working relationships 与员工建立并保持良好的工作关系 。 Attends and participates in daily briefings and other meetings as scheduled 按计划参加并参与每日例会及其它会议。 Promote teamwork and quality service through daily communication and coordination with other departments. Assist sales, catering and banquet staff with banquets, parties and other special events. 通过与其它部门进行日常沟通和协作促进团队合作，提高服务质量。协助销售,餐饮和宴会部员工组织宴会、派对和其它特别活动。 Encourage and motivate staff to provide optimum service during all shifts 激励在岗员工为客人提供卓越的服务。 In absence of Chef, conducts shift briefings to ensure hotel activities and operational requirements are known 在总厨缺席时进行交接班说明，确保了解酒店的活动和运营要求。 Manage special event concepts 特别活动的概念管理工作。 Prepares in advance food, material and equipment needed for the service 事先准备服务所需的食品、材料和设备。 Cleans and re-sets his/her working area 清洁和整理厨房工作区域。 Cooks, serves and stores 烹饪、上餐和存储工作. Manage day-to-day kitchen activities, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching, and regular feedback to help manage conflict and improve team member performance. 处理厨房日常事务，计划并分配工作，为每个员工设定绩效及个人发展目标。为员工提供教导、辅导并给予定期反馈，帮助解决各种员工矛盾提升员工业绩。 Educate and train team members in compliance with brand standards, service behaviors, and governmental regulations. Ensure staff has the tools, training, and equipment to carry out job duties. 遵照品牌标准、服务行为及政府法规教育和培训所有团队员工。确保员工获得恰当培训，并配备,完成工作所需的各种工具和设备。 Menu planning, food and beverage coordination, table arrangements, decoration options, etc. 设计菜单、餐饮搭配、餐桌布局及装饰等 Ensure that all kitchen equipment and storerooms are in proper operational condition and are cleaned on a regular basis. 维护相关流程，确保食物和酒水产品、库存及设备的安全和正确储存。及时订购补充物资，避免浪费，防止偷盗。 Have a thorough knowledge of the labor agreement and manage staff and rosters according to them 完整的了解劳动协定，管理员工并按员工意愿排班。 Ensure the kitchen is maintained to high hygiene standard at all times and safe food handling practices are followed 随时保证厨房卫生达到最高的标准，并遵守安全食品处理条例。 Ensure all equipment is properly maintained and stored, with all breakage’s and breakdowns being properly reported and recorded 确保正确的保养和存储所有设备，正确报告和记录所有破损和故障设备。 Be fully conversant with the hotel’s fire, security and emergency procedures 准确记录事故，确保所有隐患均得到检查，以减少未来事故的发生。

岗位职责 1.负责编制餐饮部所需餐具和用具的年度预算。 2.根据各餐厅餐具的盘点情况，负责于采购部门沟通，提出器具购置计划，保证及时补充餐具。 3.管理各点餐具的使用情况，分析损耗的原因，提出降低损耗的建议。 4.负责做好餐具用具的保管、发放、回收工作，负责厨房区域的环境卫生。 5.负责对下属员工的考勤考核工作，督导员工做好安全工作。 岗位要求 1.大专以上的文化程度或同等学历。 2.熟悉各种餐具用具的品牌、产地、特性及价格，懂得餐具用具的分类和保管方法。 3.熟悉各种洗涤剂和清洁剂的使用方法，熟悉常用的餐具洗涤设备及其操作方法，了解它们的维修保养方法。 4.有较强的责任心,工作认真踏实。 5.身体健康，精力充沛。

The position is accountable for providing coordinationand administrative support for the Director of Sales & Marketing, includingfiling, answering telephones, assisting business correspondence, computerinput, clear In & Out tray, keeping monthly marketing meeting minutes, DOSMtravel arrangement. 此职位主要负责协助市场销售总监协调以及行政方面的工作，其中包含文件存档、应答电话、协助商务信函往来、电脑数据输入、传递进出签字资料、按月保存市场销售会议记录以及市场销售总监的商务出差安排。 - Actively involved in market analysis, includingdaily competition in the hotel market analysis reports and the annual report ormonthly report to headquarters积极参与市场分析工作，包括日常竞争酒店的市场分析报告并把年报告或月报告提交给总部

This position is concerned with the service of drinks and associated products directly to the guest, as per the standards set by the Beverage Policy, and in addition complying with the F&B Control and ordering procedures as set by thePolicies of the Hotel. 本职位主要负责直接为客人提供酒水及相关产品的服务，并遵守酒店的餐饮控制和点餐程序 The main responsibility is provide drink service to guests and also well control the beverage consumption 主要职责是为客人提供酒水服务，同时控制好酒水的消费

1.协助上级确保前厅部的正常运作。 2.满足客人入住前，期间及离店后的需求。 3.时刻确保部门配以充足有效的人力，保证部门的日常运转顺利平稳的进行。关注对客服务。真诚地服务每位客人（特别是入住和退房时），并遵循入住/退房标准程序。 4.特别关注与财务和现金有关问题，如投款、账目结算方式及其他相关内容。 5.负责前台所有区域正常，有效和专业的运作。保持与相关部门良好的沟通。 6.遵守集团及酒店的相关政策等。

1，按照人事变动单、离职还物清单进行制服的发放与回收，对于换部门等要依部门通知办理。 2，严格执行制服换洗时间，热心为酒店员工服务。 3，更换制服时要检查，制服是否完好，如有问题要给予通知并让员工认可。 4，发放洗好制服时要检查，洗烫质量，完好情况如有破损及时修补，保证发出的制服干净，平整，无破损。 5，做好制服的收发记录，保证当保证当日工作当日清。 6，做好与洗衣部的交接记录及时送洗，保证各部员工服供应。 7，及时检查发现修补有问题的工服，保证员工形象。 岗位要求： 1，具有2年以上制服房工作经验。 2，具有本岗位专业知识和缝纫技能

【岗位职责】 1、对酒店内各项接待、会场布置、场景气氛做好拍摄记录服务跟进工作。 2、 向市场销售经理提销售拜访概况报告，提交月销售拜访计划。 3、 反馈信息，保持联系及加强相关合作单位间合作。 4、 修改有关报价信函、合同、推销文书及《备忘录》。 5、 执行订房业务，尤其是旅行社、订房中介及代售异地房业务的预订工作。 6、 联系新闻媒体，宣传酒店形象。 7、策划酒店内部各部门的推销和宣传活动等方案。 8、预留广告位置，审核宣传品的内容，落实悬挂及拆除宣传品等工作。 【岗位要求】 1、在5星级以上酒店工作1-2年及以上、熟悉餐饮、客房、前厅等业务知识。 2、外表端庄大方，身体健康、干净整洁。 3、善于与人交际，有亲和力，待人热情、友善，有礼貌，性格外向、机警灵活、工作勤奋。 4、熟练掌握销售的方法和推销技巧，并能在工作中灵活运用。 5、熟悉酒店各个部门的运作程序，沟通协调能力强。 6、形象气质佳。

【岗位职责】 1、维修保养中央空调系统，并确保所有风柜/盘管正常运行。 2、维修保养消防系统加压风机，防排烟风机，电动风阀及控制。 3、掌握设备运行的技术状况，发现问题立即报告值班工程师。 4、接受正规化的消防生命安全的培训，了解预防突发事件及紧急补救的措施，掌握安全疏散的流程。 5、具有环保意识，减少资源浪费，尽可能的循环再利用资源。 【岗位要求】 1、 中专以上文化程度；1年以上同岗位工作经验。 2、身体健康,视力良好。 3、沟通协调能力强，具备良好的团队素质,思路清淅,反应敏捷。

【岗位职责】 1、按照国家有关规定，对稽核人员审核签章的付款凭证进行复核，办理付款手续。 2、负责酒店各项营业收入的现款清点及汇总。 3、认真执行轧帐后的复点工作及完成解交。 4、及时完成现金收付记帐凭证。 5、做好外汇信用卡及外汇支票的帐务处理和记录、管理、核对工作。 6、负责酒店日常物资、食品饮料等货物的验收、登记及入库工作，确保收货流程规范、准确。 7、核对送货单据与实物是否一致，检查货物质量、数量及规格，发现问题及时上报处理。 8、与采购部、仓库及使用部门保持沟通，协调收货过程中的问题，确保物资及时供应。 9、负责收货相关单据的整理、归档及系统录入，确保数据准确无误。 【岗位要求】 1、大专及以上学历，有酒店行业财务工作经历者优先。 2、了解出纳操作流程具备良好的专业相关知识。 3、性格外向，吃苦耐劳，工作认真负责，耐心细致。 4、有良好沟通能力和团队合作意识。

【岗位职责】 1、全面负责房务部门的运营管理工作，包括前厅部、客房部、洗衣房等部门的日常运营 2、制定并执行房务部门的年度预算、运营计划和服务标准 3、监督房务部门的服务质量，确保符合酒店品牌标准 4、优化房务部门的工作流程，提高运营效率和客户满意度 5、负责房务部门的人员招聘、培训、绩效考核和团队建设及人力成本控制 6、协调与其他部门的合作，确保酒店整体运营顺畅7、处理客户投诉和突发事件，维护酒店声誉 8、定期分析房务部门的运营数据，提出改进建议 【岗位要求】 1、具备5年以上高星级酒店房务管理经验，3年以上同岗位管理经验 2、熟悉酒店房务部门的各项业务流程和标准 3、出色的领导能力和团队管理能力 4、优秀的沟通协调能力和客户服务意识 5、具备较强的数据分析能力和问题解决能力 6、能够承受工作压力，适应弹性工作时间 7、流利的英语沟通能力优先

人力资源总监将负责推动人力资源各项计划，如招聘、雇佣、薪酬、福利、员工关系和培训项目，确保酒店团队成员的行为合规。您还将致力于创建积极向上的团队文化，同时确保酒店宾客获得独特的体验，为品牌注入活力。此外，您还需为酒店总经理和领导团队提供人力资源相关的辅导。 员工团队 制定促进团队协作的计划，为所有团队成员营造积极的工作环境。支持并管理年度员工满意度调查 为经理级别的员工提供人力资源原则方面的教育和培训，提高产出和绩效 欢迎新团队成员，并为其提供入职培训 负责维护并更新所有员工的档案与记录，确保所有信息准确无误 确保遵守招聘标准和适用的法律法规 与外部各方建立良好的关系 计划和分配人力资源部员工的工作。根据酒店或公司的规定和政策，对员工工资、工作规程或其它与人力资源相关的事务提出的建议或初拟方案。 宾客体验 运用创新方法来激励、鼓舞员工为宾客提供独特体验 主动与宾客互动，听取反馈，建立良好关系，以便了解员工提升宾客满意度的渠道 与部门经理协作共同制定各类举措，以达到服务标准并持续提升宾客体验 财务回报 协助制定人力资源预算并按预算开展 监管员工编制与人力配置标准以管理成本 降低因雇佣关系引起的财务风险 了解并分析本地薪资福利水平，确保酒店提供的待遇具有同业竞争力 企业责任 提升酒店与品牌在本地的知名度，鼓励员工积极参与本地社区活动 确保遵守相关劳动法规及酒店或公司的政策与流程 对工作中发生的问题进行调查和研究，了解事实情况，及时发现对酒店或公司可能造成危害的潜在风险，并通过各类员工关系项目来推动问题的解决 收集并管理离职面谈、人员流动统计、旷工报告等数据，分析人员变化趋势、培训需求和存在的管理问题 若酒店有工会组织，可能需要管理劳工关系事务，并代表酒店参与相关问题的调停、仲裁及合同协商。 任职资格： 学士学位/高等教育资质或同等学历 4年人力资源相关经验 具有管理经验者优先考虑 有人力资源专业职称者优先考虑 能够在尽可能大的范围内保持所有人力资源事务的保密性 能说流利的中文，能使用英文作为工作语言

工作职责： This position is concerned with the implementation of Information Technology function at the hotel in accordance with Hilton’s Information Technology strategies and priorities as well as measuring Information Technology costs, benefits and performance in the hotel and providing this information to hotel management and the Senior Director, Field Technology Services. 该职位负责根据希尔顿的信息技术战略和优先事项，在酒店实施信息技术功能，衡量酒店的信息技术成 本、效益和绩效，并将这些信息提供给酒店管理层和高级区域信息技术高级总监。 Brand Standards & Compliance 品牌标准及合规 • Ensuring IT related Brand Standards are met at the hotel. 确保酒店符合IT相关品牌标准。 • Ensuring IT SOX requirements are met and hotel to comply with IT SOX policies and procedures. 确保满足IT SOX 要求，并遵守 IT SOX 政策与程序。 • Ensuring Brand approved hardware and software applications are only used at the hotel. 确保品牌认可的硬件和软件应用程序仅在酒店使用。 Systems & Procedures 系统及流程 • Ensuring all systems are kept up－to－date with security and update patches. 确保所有系统都设施了安全补丁更新以保持最新状态。 • Ensuring hardware refresh standards are met at the hotel and no non－standard hardware or application is used at the hotel. 确保酒店符合硬件更新标准，并且酒店不使用非标准硬件或应用程序。 • Ensuring to comply with IT Audits, IT Security and making sure systems are PCI compliant. 确保遵守IT审计、IT安全并确保系统符合PCI标准 • To maintain standards and best practices at hotel and evaluate compliance. 维护酒店的标准和最佳实践并评估合规性。 • Ensure hotel data is secured and in line with stated standards and best practices. 确保酒店数据安全并符合规定的标准和最佳实践。 • Ensure all systems are secure and required daily backups are happening with all critical information backed up nightly where applicable. 确保所有系统都是安全的，并且对于有备份需求的系统每天进行必要备份流程。 Customer Service 客户服务 • Bring values to customer satisfaction aspects by focusing on Guest Facing Technology requirements for the hotel to contribute to overall guest experience. 提供增进客户满意度的价值工作, 并专注于提高酒店对客科技的需求，以促进整体客户体验。 • Ensuring StayConnected guidelines are met to provide guests with a competitive advantage and experience. 确保符合“StayConnected”准则，以便为客人提供具有竞争力的优势和使用体验。 Financials 财务 • Manage all IT expenditures and evaluating them with IT Capital and Operational budgets. 管理所有IT支出，并使用IT资本和运营预算对其进行评估。 • Seek opportunities for cost reduction and value－added benefits for the hotel. 为酒店寻求降低成本和增值收益的机会。 • Provide consultation service to hotel management team to ensure all IT equipment is covered under Annual Maintenance Contract with Hilton Globally / Regionally approved vendors / suppliers. 为酒店管理团队提供咨询服务，以确保所有IT设备符合希尔顿全球/地区认可的供应商/供应商的 年度维护合同。 Administration 行政管理 • Provide consultation service to hotel management team to ensure all IT equipment is covered under Annual Maintenance Contract with Hilton Globally / Regionally approved vendors / suppliers. Assists with the development, maintenance and update of a detailed Department Operations Manual that reflects Policies & Procedures, work processes and standards of performance within the Division. Ensures annual review to accurately reflect any changes. 协助制定、维护和更新详细的部门操作手册，以反映部门内的政策和程序、工作流程和绩效标 准。确保年度审查以准确反映任何变化。 • Assists with the preparation and regular update of the Finance Departmental Budget in close cooperation with the Director of Finance, ensuring targets are met and costs are effectively controlled. 协助制定年度财务业务计划，并确保部门目标充分满足酒店的业务目标和员工的需求。 与财务总 监密切合作，协助编制和定期更新财务部门预算，确保实现目标并有效控制成本。 • Assists with the subscription, maintenance, and update of all licenses at the hotel and provide consultation to the hotel management to track the relevant inventory. 协助酒店所有许可证的订阅、维护和更新，并向酒店管理层提供咨询以跟踪相关库存。 • Advises the management of the hotel on additional facilities that could be provided by either existing or further IT systems and technological advances. 就现有或进一步的IT系统和技术进步可以提供的额外设施向酒店管理层提供建议。 Direct Reports: n/a 任职资格： What are we looking for? The success in this role will demonstrate itself through the following attributes and skills: • Tertiary qualifications, or other collegiate－level degree in IT, or related field. IT、或相关领域的大专学历或其他大学学位。 • Certified / Extensive experience in IT roles. IT相关认证/在 IT 角色方面拥有丰富的经验。 • Hardware & Software Installation and Troubleshooting skills. 硬件和软件安装和故障排除技能。 • Strong Administration and effective Communication Skills. 强大的管理能力和良好的沟通技巧。 • Proficiency, at an intermediate to advanced level, with computers and computer programs, including Microsoft programs. 熟练使用计算机和计算机程序，包括Microsoft程序，处于中级到高级水平。 • Ability to work in fast－paced environment and support multiple projects concurrently and able to manage a variety of tasks. 能够在快节奏的环境中工作，并同时支持多个项目，能够管理各种任务。 • Ability to independently conduct training session or project briefing session with manager support. 能够在经理支持下独立进行培训或项目简报会议。 • Strong organization and time management skills. 强大的组织和时间管理能力。 • Ability to flex to and learn a variety of subject matter. 能够灵活适应并学习各种主题。 • Strong critical thinking skills required and attention to detail. 强大的批判性思维能力和对细节的关注。 • Ability to collaborate with multiple groups and prioritize tasks. 能够与多个团队合作并优先处理任务。 • Strong problem definition and risk analysis skills. 强大的问题定义和风险分析能力。 • Creative problem－solving skills 具有创造性解决问题的能力。 To fulfill this role successfully, you should demonstrate the following minimum qualifications: • At least five（5） years of professional work experience in Technology, Hospitality or related field. 五年以上技术、酒店或相关领域专业工作经验。 • Three （3）years of Hilton hotel Field Technology Management experience. 三年以上希尔顿酒店技术管理经验。 • Previous experience and understanding of technology deployments in a Project Management capacity. 理解并具有技术部署的项目管理能力。 It would be helpful in this position for you to demonstrate the following capabilities and distinctions: • Bachelor’s Degree, plus 5 years of Hospitality or Technology related experience. 本科学历，以及五年酒店或技术相关经验。 • Ten （10） years of professional work experience in Technology or related field. 十年技术或相关领域专业工作经验。 • Five （5） years of Management Experience for Hilton Field Technology. 五年希尔顿现场技术管理经验。 • Experiences working with Microsoft Power Platform will be a plus. 拥有Microsoft Power平台经验优先。 • Advanced degree preferred and/or certification in Project Management. 拥有高级学位和项目管理证书优先。

岗位职责： 1. 提供硬件和 软件支持服务，例如PC/MAC桌面应用支持和 helpdesk类型支持。 2. 系统和网络管理和查明故障，例如Windows、电子邮件和互联网应用。 3. LAN/WAN 支持和管理，维护并管理路由器等设备。 4. 对酒店系统Opera进行管理及维护。 5. 管理网络和系统安全，如防火墙和网络设备。 6. 联络供应公司，作PC, 服务器及网络设备维修。 7. 准备系统档案和网络图。 8. 数据备份 管理及相关服务器中心操作。 9. 研究用户申请书，评估用户要求并且准备各类提案给管理层。 10. 完成上级领导/管理层安排的其它工作。 任职资格要求： 1.大学专科及以上学历；计算机、系统工程、信息管理或相关专业 2.持有MCSE, CCNA证书更佳 3.具有2-4年以上有关经验, 支持标准办公室软件 4. 熟悉数据库，网络管理工具，抗病毒系统、CISCO产品及firewall/VPN实施等经验更佳

工作职责： 1. 为顾客提供专业、安全、舒适的水疗护理服务，包括但不限于芳香疗法、热石疗法、温泉水疗等常规项目； 2. 根据顾客健康状况及需求，配合主管制定个性化护理方案，并在服务过程中关注顾客身心反应，及时调整操作； 3. 严格执行卫生消毒规范，保持操作区域、器具及个人清洁，确保符合公共卫生及职业健康安全要求； 4. 积极参与服务流程优化与客户反馈收集，协助提升顾客满意度与复购率； 5. 遵守企业服务标准与职业操守，保守顾客隐私信息，不得擅自泄露或使用其个人信息。 任职资格： 1. 具备中等职业技术学校（中专、技校或职高）及以上学历，所学专业为美容美体、康复技术、中医养生、护理等相关方向者优先； 2. 无传染病病原携带限制情形（如乙肝等），身体健康，符合岗位职业健康要求； 3. 无违法违纪记录，未被纳入失信联合惩戒对象名单。

【岗位职责】 1、听从上级的工作安排。 2、严格执行安全制度，并按操作规范进行操作。 3、做好酒店高、低压配电间和变压器间配电设备的维修保养工作，确保正常供电。 4、保证电气设备的照明灯具等的正常使用。 5、音响设备或投影仪等调控。 6、定期检查移动及半移动电具的安全绝缘用具每半年进行一次耐压试验。 7、做好值班工作日记和设备运行记录。 【岗位要求】 1、同岗位工作1年以上。 2、熟悉电气设备安装、维修和排除故障的技术知识，懂得安全用电、节约用电的政策运行记录。 3、有当地特殊工种证书和电工上岗资格证书。 4、能按工作规范和有关制度独立进行工作。

工作职责： As the eCommerce Manager for Douyin, you will be responsible for driving end－to－end execution and delivery of the business across the Douyin platform. You will work closely with line manager, who defines strategy and priorities, and other stakeholders and partners, while you take full ownership of executing initiatives, managing operations, and delivering measurable results. Store Operations & Performance Management • Manage daily operations of the Douyin flagship store, including products, content, and promotional execution • Monitor performance metrics, identify issues and improvement opportunities, and implement corrective actions • Deliver weekly and monthly performance reports with clear data analysis, insights, and action plans • Support continuous optimization of store performance and conversion efficiency Campaign & Project Execution • Own the end－to－end execution of Douyin campaigns, ensuring timely delivery and performance against defined KPIs • Coordinate with internal teams and external partners to ensure smooth execution • Track campaign performance, drive optimization actions Hotel & Agency Management • Manage collaboration with internal teams and hotels, driving participation in campaigns and ensuring execution readiness • Own DP agency management, including project management, performance tracking, deliverable quality, and issue resolution • Identify improvement areas and propose optimization actions to enhance execution efficiency and effectiveness Others • Monitor platform updates, user trends, and business opportunities across Douyin ecosystem • Proactively identify operational issues, risks, and bottlenecks, and drive resolution by coordinating stakeholders and tracking progress 任职资格： An eCommerce Manager, has strong understanding of Douyin platform and hotel industry. He/she should be highly motivated, dependable, and have a desire to take ownership of their duties to help the company grow and succeed. • Minimum Education: Bachelor or above • Minimum Years of Experience: 4＋ years • Minimum Years of Management Experience: （if applicable） NA • Any Licenses or Certificates Required: （if applicable） NA • Additional Requirements （i.e. % of travel time, etc.）: o Solid experience in eCommerce, digital marketing, or social commerce o Strong execution capability with proven experience managing campaigns or projects end－to－end o Strong analytical skills with the ability to interpret data and translate into actions o Detail－oriented, organized, and able to manage multiple priorities in a fast－paced environment o Strong communication and stakeholder management skills o Experience working with agencies and cross－functional teams • Preferred Qualifications o 6＋ years of Digital Marketing and/or eCommerce experience o Experience working with major internet platforms or agencies What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full－service hotels and resorts to extended－stay suites and mid－priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all！

一、核心服务与宾客关系 Core Services & Guest Relations 为抵达及离店宾客提供热情、专业的迎送服务，包括开车门、协助搬运行李等。Provide warm and professional welcoming and farewell services for arriving and departing guests, including opening car doors, assisting with luggage handling, etc. 主动问候宾客，了解其需求，提供准确的信息咨询与指引（如酒店设施、本地交通、景点、餐厅等）。Proactively greet guests, understand their needs, and provide accurate information and directions (e.g., hotel facilities, local transportation, attractions, restaurants, etc.). 处理宾客的委托代办事项（如预订机票、车票、餐厅、出租车、递送物品等），并跟进至完成。Handle guest concierge requests (e.g., booking air/train tickets, restaurants, taxis, delivering items, etc.) and follow through to completion. 管理宾客行李的寄存、提取与安全保管，确保流程准确无误。Manage the storage, retrieval, and secure safekeeping of guest luggage, ensuring accurate procedures. 记录并跟进宾客的特殊需求、偏好及投诉，及时协调相关部门解决，提升宾客满意度。Record and follow up on guests' special requests, preferences, and complaints, promptly coordinating with relevant departments to resolve issues and enhance guest satisfaction. 二、交通协调与安全维护 Traffic Coordination & Security Maintenance 高效管理酒店入口处车辆交通秩序，确保通道畅通无阻。Efficiently manage vehicle traffic flow at the hotel entrance, ensuring unobstructed access. 为宾客召唤、安排出租车或其他交通工具，并协助宾客上下车。Hail and arrange taxis or other transportation for guests, and assist them with boarding and alighting. 协助维护酒店入口区域及大堂的秩序、安全与整洁。Assist in maintaining order, safety, and cleanliness at the hotel entrance area and lobby. 对可疑人员或情况保持警惕，及时向安保部门汇报。Remain vigilant regarding suspicious individuals or situations and report promptly to the security department. 三、信息管理与部门协作 Information Management & Departmental Collaboration 熟悉酒店所有服务设施、营业时间及促销活动，并能清晰地向宾客介绍。Be thoroughly familiar with all hotel service facilities, operating hours, and promotional activities, and able to explain them clearly to guests. 准确记录并传递宾客留言、邮件及包裹。Accurately record and deliver guest messages, mail, and parcels. 与前台、客房部、餐饮部等其他部门保持密切沟通与合作，确保服务衔接顺畅。Maintain close communication and cooperation with other departments such as Front Desk, Housekeeping, and Food & Beverage to ensure seamless service delivery. 完成上级交办的其他相关工作。Perform other related duties as assigned by superiors. 四、职业素养与形象 Professionalism & Image 始终保持专业、友好、整洁的职业形象。Always maintain a professional, friendly, and neat appearance. 具备出色的沟通能力、应变能力和服务意识。Possess excellent communication skills, problem-solving ability, and a service-oriented mindset. 了解基本的本地文化、旅游知识及安全常识。Have basic knowledge of local culture, tourism information, and safety protocols.

1.  协助确保所有员工遵循品牌承诺并始终提供优异的对客服务。 Assists to ensure that all employees deliver the brand promise and provide exceptional guest service at all times. 2. 协助确保员工在适当的时候为其他部门的内部客人提供优质服务。 Assists to ensure that employees provide excellent service to internal customers in other departments as appropriate. 3.  礼貌而高效的处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。 Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. 4.  确保部门员工以支持和灵活的态度和“团队协作”的精神与其他部门合作。 Ensures that Outlet employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”. 5.在营运过程中将对于餐饮产品的检验和监督贯穿始终，并在适当的情况下作出反馈。 Tastes and monitors the food and beverage products served throughout the operation, provides feedback where appropriate. 6.对菜单上所有菜品和饮料有全面的知识和理解，并能推荐菜品和饮料的搭配及促销。 Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives. 7.  确保餐厅的前、后区域的洁净有序。 Ensures that the outlet is kept clean and organised, both at the front as well as the back of house.

岗位职责 负责视康项目的渠道拓展与合作开发，对接门店客户资源； 维护现有合作门店与店主关系，推动合作落地与复购； 搭建渠道运营体系，制定拓展计划，完成客户开发指标； 协同营运团队，推进门店合作的执行与优化。 任职要求 10 年以上美业 / 健康服务 / 视康行业渠道运营经验； 拥有100 + 门店客户资源、30 + 店主资源，熟悉门店合作模式； 具备独立开发、谈判、维护渠道的能力，有成熟的行业资源网络； 沟通能力强，能承受项目推进节奏，目标导向明确。

Your day to day 日常职责   1.Perform entry-level human resources and administrative duties in support of the hotel’s Human Resources programs and philosophies.  Provide basic employee assistance, often serving as initial point of contact for human resources-related matters.    执行初级的人事和行政工作，支持酒店的人力资源计划和理念。提供基础的协助，通常是人力资源相关事宜的首要联系人。   2.Ensure Staff and Manager awareness of HR Policies and procedures    确保员工和经理了解人力资源的规章制度。   3.Ensure information relating to industrial instruments is readily available to all Staff and Managers    确保能够随时为员工和经理提供与行业规定相关的信息。   4.Maintains HRMS related including attendance, data input, etc.    维护人事管理系统日常，包括考勤、员工数据输入等。   5.Register colleagues in the government system in time and make sure the social/housing fund accuracy.      及时在政府相关网站完成招工，社保、公积金等相关操作。 What we need from you 我们需要你具备   1.Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.    拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。   2.Proficient in the use of Microsoft Office    精通微软办公软件   3.Good writing skills    良好的写作技能   4.Knowledge of Local Labour and Employment Regulations.   具有本地人力和雇佣法的知识   5.2 years of relevant experience or an equivalent combination of education and work-related experience.    2年相关工作经验或与此相当的教育与工作经验结合的背景