Responsibilities
工作职责
1. Delivers the brand promise and provide exceptional guest service at all times;
2. Be familiar with the hotel’s products and services and policies;
3. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, Feedback guests’ complaints to Assistant Manager / Guest Services Manager immediately.
1. 确保遵循品牌承诺并始终提供优异的对客服务;
2. 熟悉掌握酒店的产品知识、服务标准及酒店政策;
3.礼貌并有效地处理客人和员工的投诉或询问,将客人投诉立即汇报至助理经理或宾客服务经理。
Preferred Qualification and Skills
优先考虑的资格与技能
1.College graduate or Certificate;
2.Good Communication skill and fluent verbal English;
3.Mandarin speaking is a must and work authorization in China is required.
1.本科学历及具有学历;
2.良好的沟通能力及熟练的英语口语;
3.能够讲普通话及具有在中国工作的许可。
Responsibilities
工作职责
1. Checks in and out guest in an efficient and?friendly manner;
2. Handles all guest interactions with the highest level?of hospitality?and professionalism;
3. Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
1. 高效、友善地进行客人入住及离店业务办理;
2. 以高质量的待客之道及专业精神处理和客人的每一次互动;
3. 使用电脑程序办理客人入住、离店业务,运行日常报表及为抵店客人选择、预留房间
Preferred Qualification and Skills
优先考虑的资格与技能
1. College graduate or Certificate;
2. Requires reading, writing and oral proficiency in the English language; Prefer Japanese Speaker;
3. Good Communications skills and Computer skills;
4. Mandarin speaking is a must and work authorization in China is required.
1.本科学历及具有学历;
2.熟练的英语口语、书写及阅读能力;熟练的日语听说读写能力者优先考虑;
3.良好的沟通及电脑使用能力;
4.能够讲普通话及具有在中国工作的许可。