Assist the manager in charge of the Chinese restaurant, supervision, planning, control and
coordination of all aspects of the Chinese restaurant. Coordinate daily and
monthly food recommendations and wine specials with the kitchen and bar, be
familiar with the dishes, drinks, premium dishes and all items. Strengthen and
enforce safety and store regulations. Finish other work assigned by superior
and daily task of supervisor.
协助中餐厅经理负责监督、计划、控制及协调中餐厅各方面的工作。与厨房及酒吧协调好每天、每月的推荐菜和特价酒水,对本部的菜肴、酒水、高档菜及所有的项目都了如指掌。加强、执行安全及店内的规章制度。完成上级布置的其它工作及主管的日常工作任务。
CORE WORK ACTIVITIES岗位主要工作职责
Administration
行政职责:
·
Responsible for staff scheduling and payroll
cost to ensure adequate coverage ding to established practices and maximize on labour
potential; Plans work assignments based on room occupancy forecast, Event
orders and VIP list. Adjust schedules to
meet emergencies, coordinates with other managers regarding emergency staffing.
负责员工的工作安排及工资成本,以确保足够的人员,尽可能利用现有的劳动力。根据预测宴会预定及重要客人的人数来安排工作。如遇到紧急情况,要即时改动计划,并与其它经理协调。
·
Maintains proper records of Sales, guest
complaints, solutions and all concerns pertaining to personnel or equipment in
appropriate logbooks for reference.
做好销售额、客人投诉、解决办法及相关人员、设备的记录。
·
Maintains established par stocks for operating
supplies to ensure smooth operation.
要保持足够的存货以确保正常运营。
·
Establishes control procedures for
reconciliation of Cashiering before and after service.
在服务前后,要收银的工作程序与收银员协调好工作。
Training and Human Resources
培训和人事责任:
·
Observes and records employee performance hence
able to make recommendations regarding employee promotions.
观察并记录员工的工作表现,激发员工去达到目标,并关心员工的发展。
·
Trains personnel ding to established
procedures; conducts orientation of all new employees and ongoing training of
all staff.
尽快使新员工熟悉酒店,就酒店的规章制度对员工进行培训。
·
Conducts interview with prospective employees.
参加面试。
·
Establishes effective employee relations
maintain the highest level of professionalism, ethic and attitude towards all
hotel guests, clients, heads of department and employees.
建立良好的人事关系,在工作中树立良好的工作形象,给酒店的客人、客户、部门经理和员工以专业化及热情服务的美好印象。
·
Ensure wherever possible that employees are
provided with a work place free of discrimination, harassment and
victimisation.
·确保无论何时都应提供给员工们一个没有歧视、骚扰和迫害的工作环境。
·
Treat complaints of harassment and
discrimination promptly and confidentially.
·快速和保密地处理有关骚扰和歧视的投诉。
·
Treat customers and colleagues from all
cultural groups with respect and sensitivity.
·对待来自不同文化背景的客人和同事都应给予尊重和体贴。
·
Identify and deal with issues which may cause
cross cultural conflict or misunderstanding.
·辨认并处理可能由不同文化引起的矛盾和误解事件。
Professional Technical Responsibilities
专业技术责任
·
Effective communication skills in both Chinese
& English.
有效的中英文沟通能力。
·
Strong guest interaction and interpersonal
skill.
优秀的对客服务和沟通技巧。
·
Possess leadership quality and supervisory
skills, independent, committed and well-organized.
具备领导才能,独立性强、忠诚可靠并具良好的组织计划能力。
·
Be good at training and develop the team members.
具备良好的培训及培养下属的能力。
·
Be familiar with guest experience management,
be able to understand and use service management tools.
熟知宾客体验管理、能够理解并运用服务管理工具。
·
Be expert of Office Software.
熟练操作办公软件。
·
More than 3 years F&B Chinese management experience in similar level hotel.
有相似级别酒店的餐饮部中餐厅管理工作经历3年以上
Miscellaneous
其他
·
All staffs are required to comply with every
reasonable request from their hierarchical supervisor(s) within an amount of
time that it takes to comply under normal circumstances.
所有员工在工作中都被要求遵守直接主管所发出的一切合理要求,并且遵循、完成工作。
·
All staffs may be assigned to other duties in
the hotel as and when required by business levels.
当涉及到商业层面时员工须签署酒店内相关其他责任。
GENERAL DUTIES:
一般职责:
·
Abide by Hotel’s and Department’s policy &
procedure.
遵守酒店及部门的各种规章制度。
·
Perform other related duties & special
projects as assigned by the supervisor
随时执行上级分配的其他相关任务或特殊项目。
Health and Safety
健康与安全
·
Ensure that all potential and real Hazards are
reported immediately and rectified
确保所有潜在的和实际的危险是被立即报告和纠正的。
·
Be fully conversant
with all departmental Fire, Emergency procedures
熟悉各个部门的消防、紧急事件的处理程序。
·
Ensure that all emergency procedures are
rehearsed, implemented and enforced to provide for the security and safety of
guests and Staffs
为了客人们和员工们的安全和消防安全,必须确保所有的紧急程序都被预演、落实和实施。
·
Ensure the safety of the persons and the
property of all within the premises by fairly applying Hotel Regulations by
strict adherence to existing laws, statutes etc.
在公平的酒店规则和严格遵守的法律法规下,确保在酒店内所有人的人生和财产安全。
·
Ensure all Staff within the department work in
a manner which is safe and unlikely to give risk of harm or injury to selves or
others
确保所有员工都在部门内以安全的方式操作,避免不安全的或者不适合的冒险的行为造成自己或者其他工作人员的损伤或不便。
Confidentiality
保密制度
·
Ensure confidentiality and secure storage of
all intellectual property and data bases, both hard copy and electronic. Adhere
to Internet and Email policy
确保保密和安全的存储所有知识产权和数据,包括所有印刷品和电子软件。遵守国际互联网和电子邮件政策。
·
Ensure Hotel, Customer and Staff Information or
transactions are kept confidential during or after employment with the
company.
保证酒店、客户和员工的信息,交易期间或在公司就业后信息保密。
To be fully conversant with:
需要遵守的
·
Hotel fire procedures
酒店消防规则
·
Hotel security procedures
酒店保安规则
·
Hotel Health and Safety policy and procedures
酒店健康与安全政策和规则
·
Hotel Facilities and attractions
酒店设备设施和功能介绍
·
Hotel standards of operation and departmental
procedures
酒店运营部门程序标准
·
Methods of accepted payment of the company
公司的财务政策
·
Short and long term company marketing
promotions
短期和长期的公司市场推广项目
NOTE
备注:
This
document reflects the job content at time of writing and will be subject to
periodic change in the light of changing operational and environmental
requirements. Such changes will be
discussed with the job holder and the job description amended accordingly.
本文件反映的相关岗位职责以尽数列出,其内容会根据业务和环境的要求阶段性变化。相应变化将与该岗位员工沟通,并且岗位职责描述也将根据实际情况进行修改。