1. Knowledge of Food/Beverage/service, strong Restaurant working experience. 具备有关指定部门的食品/酒水/服务方面的所有知识，具有餐厅工作经验。 2. Be the key contact person for all the outlet promotions 作为餐厅部促销活动的主要联系人。 3.Keep collecting guests’ feedbacks/comments and timely feedback to chefs and outlet managers 在运营中不断地收集客人的反馈意见， 将客人的意见及时反馈给厨师长和餐厅经理。 4. Maintain a high level of exposure for the hotels in major market areas through direct sales, telephone, fax and other written communications. 通过直接销售拜访，电话，传真以及其他书面形式的沟通方式，保持酒店在当地主要市场区域高度的知名度。 5. Properly and skilfully handle guests’ verbal complaints. 正确并且有技巧地处理客人的口头投诉。 6.To give improvement suggestions to concerned departments. 就指定部门的各个方面提出改进建议。 7. Check guest comments survey/evaluation form/outlet log etc to find out if any issue with the operations.so as to take improvement measurements of food/beverage/service; training need (i.e. improve the high price capability). 检查客人意见调查/餐厅日志等有关运营问题 ，以便实施食品/酒水/服务的改进措施，发现培训需求（比如提高价位的能力）。 8. Ad hoc assignment from the hotel management. 完成酒店管理层交代的其他任务。

岗位职责： 1、根据总经理下达的销售任务和指标，开展和实施酒店日常销售工作； 2、协助总经理制定酒店销售计划和客户维护计划并负责实施； 3、与各销售渠道的沟通，及时处理合作中的各类问题； 4、根据不同的协议公司需求，制定所需的协议合同文本； 5、全面负责应收账款的核对和催缴工作； 6、全面掌握酒店销售政策和制度，按要求执行； 7、定期与总经理沟通，就酒店的经营现状进行分析，并按照分析结果制定新的销售计划； 8、负责酒店协议资料完整录入PMS系统，并定期续签和更新。 任职要求： 1、大专及以上学历，有从事3年以上酒店销售的工作经历优先； 2、具备OTA及前台知识的储备； 3、具有市场调查和预测能力，能及是掌握市场动态，并能综合分析，及时地提出相应的措施和合理的建议； 4、有较强的语言表达能力，能撰写市场调研报告，具有起草工作计划、总结及业务汇报的能力。

· 始终以一种友好而乐于助人的方式欢迎所有客人，并愿意去学习及利用每个机会礼貌地称呼客人姓名 · 保证为前台所有员工和新聘员工提供适当的培训 · 根据制定的程序登记并为所有抵达的客人办理入住手续 · 保持对部门标准与程序的熟知 · 落实登记入住、退房离店及客房更换的程序，确保将所有的数据都完整的输入酒店客房管理系统中 · 确保出纳员的票据签发并保证所收现金于每日报表准确无误 · 随时了解财务政策和程序及相关更新内容 · 负责并关注客人对使用商务中心服务的要求 · 了解所有的特别促销计划程序，如季节性产品销售任务，制定个人售卖任务，计划并积极完成 · 关注客人的投诉、来电、所有的需要与请求，如果无法帮助解决则将问题第一时间上报经理 · 落实所有相关工作事项，确保客人离开酒店时，对酒店的服务留下一个美好的印象 · 实施余额审核并井然有序的准备审核的所有工作 · 值夜班时，负责夜审报告，准备晨报所需的报表及必须为离店客人准备好的相关单据，发票会员积分信息等 · 负责对公安住客登记系统的输入及审核，确保PSB系统中的相关数据资料准确无误 · 保持对标准预订程序的深入了解，包括正确使用表格，如何阅读电子邮件、信息以及如何理解预订系统中的有效信息资源 · 保持部门标准的行为并树立良好仪容仪表的典范 · 充满对工作的热诚及对工作的自豪感，确保始终维护前台工作区的整洁 · 努力保持酒店服务的最高标准，尤其关注集团忠诚项目计划成员及其他重要贵宾 · 帮助培训新员工及其他被分配的工作任务 · 完成其他被分配的职责和培训，让自己成为一名考虑周全、对团队积极奉献的万达安柏&安悦酒店团队成员 · 值夜班时控制并调整酒店大堂,办公室以及前台商务中心照明亮度，以节约能源消耗，同时关闭不需使用的电脑 · 每日检查和确保所有当日达到客人的房间和欢迎物品，在客人入住的时候亲切欢迎客人 · 负责VIP客人的接待工作，查看当日预抵VIP及OTA客人，提前联系客人了解行程喜好，提前排房，下水果单，检查房间，到店后引领接待客人，入住后及时关注服务 · 每日关注3名携程优质客户，并追踪入住满意度 · 监督前台退房询问客人满意度，并向OTA客人介绍好评 · 督促前台员工每天完成OTA好评及万悦会卡售卖 · 督促前台员工每人每月需完成5条OTA第三方点名好评 · 根据部门下发的季节性产品销售任务，有计划的积极完成 · 中班致电询问客人房间入住满意度及是否需要提前准备账单发票，提高退房效率。 · 熟悉所有推广的程序，比如，季节性产品推广，会员招募计划，酒店集团的忠诚计划。 · 每天检查前台公共区域卫生（复印机室，前厅部办公室，前台台面，地面） · 处理客人投诉，关注宾客入住体验

Communicates clients' requests to all departments in an effective andtimely manner 向相关部门及时传达客人的需求 Insures maximum occupancy on a daily basis by performing follow-ups onprogress of groups booked with events services team 通过跟进每日房间和宴会预定情况，最大化的确保每日住房率 Assists with the completion of monthly booking report(s) 协助每月预订报告的制定 Prepares reports as necessary to improve management decision making andcritical evaluation of work activities 准备相关报告以确保决定的正确性 Develops data and recommends programs to meet clients' needs 通过推荐计划，从而满足客人的需求 Prepares proposals and contracts that are geared to maximize profitwhile satisfying client needs 准备商业计划和合同,为满足客户需求的同时，做到利润最大化 Solicits files on a timely basis to confirm business 及时确认业务 Uses outside sales calls, prospecting, hotels tours and hosting ofclients to solicit new business 通过销售拜访、旅行社和其他公司客户来开拓新业务 Contacts in-house customers to retain and grow existing business, repeatbookings or referrals to other Carlson Hotels 保持与现有客户的良好关系，并推荐到其他卡尔森集团的酒店。 Reviews individual and team goals on a weekly basis; recommends andtakes appropriate actions to achieve objectives in key result areas 每周回顾个人和团队的目标，并采取适当的行动来实现目标 Ensure all materials used are in accordance with brand standards 确保销售部所有物品都是符合集团标准的。 此岗位是底薪+提成的模式，底薪为4000-6000之间

岗位职责 1、健全各种问讯资料。 2、掌握客房预订情况，向部门经理报告重要团体和客人的订房情况，检查VIP通知单的发送情况，负责VIP接待工作的落实。 3、处理总台工作中的差错，处理宾客有关投诉。 4、负责总台财产、设备的使用管理和保养工作，及各类资料的收集、存档及管理工作。 5、检查每日的报表是否有误，并及时纠正。 6、建立体质良好的宾客关系，努力增加客房销售。 岗位要求 1、专科以上学历，有同岗位工作经验1年以上。 2、有良好的团队领导精神及执行力。工作认真负责，作风正派。 3、熟练掌握前厅部工作的各个环节和程序。 4、身体健康，品貌端正，气质高雅。 5、掌握酒店管理基础知识，善于同宾客交往、沟通，处理周到、果断，能独立处理各种投诉。

岗位职责 -对员工考勤、考绩，根据他们工作表现的好坏，进行表扬或批评。 -掌握所辖客房的状况。 -检查客房部的设施和管理，抽查本部门工作质量及工作效率。 -负责对部门的工作策划，督导，与本部门的财政预算。 -熟悉部门的运作情况，处理每天的事务，发现问题及时进行指导。

【岗位职责】 1、负责水暖空调的工作，生活热水的供应。 2、严格按工作程序，保证维修单指定的工作及时、准确地完成。 3、负责酒店水暖空调系统、给排水系统管道、阀门及其辅件的维修保养。 4、保管好工程各设备机房钥匙，代用钥匙做好登记。 5、每日检查楼宇自控系统运行情况，按要求及时调整灯光的开关时间。 6、中控室晚班值班人员负责对紧急维修进行处理。 7、每日对酒店的水、电、煤气等能耗情况做好统计。 【岗位要求】 1、大专以上文化程度；1年以上同岗位工作经验。 2、熟悉掌握酒店对客服务的要求，以及水暖空调系统、给排水系统和辅件的基础知识。 3、掌握水暖空调系统及设备、一般水力机械、各种阀门等的结构和功用，并具有较强的实际操作能力。 4、有强烈的事业心和责任感，行为举止文明礼貌。 5、身体健康，精力充沛。

·In absence of Manager, conducts shift briefings to ensure hotel activities and operational requirements are known   在经理缺席时进行交接班说明，确保了解酒店的活动和运营要求。 ·Prepares, cooks, serves and stores  进行菜肴的制作、烹饪、上餐和存储工作。 ·Communicates politely and display courtesy to guests and internal customers  与客人和内部客户礼貌、友好的交流 。 ·Provides direction to the Kitchen helpers, including Commis, Cooks, Kitchen Attendants and Stewards  指导厨房帮手，包括厨师、厨房服务员和管事的工作。 ·Communicates to his/her superior any difficulties, guest or internal customer comment and other relevant information   与上级交流疑难问题，客人或内部客户的意见以及其它相关信息 。 ·Establishes and maintains effective employee working relationships  与员工建立并保持良好的工作关系 。 ·Attends and participates in daily briefings and other meetings as scheduled  按计划参加并参与每日例会及其它会议。 ·Attends and participates in training sessions as scheduled  按计划参加培训活动 。 ·Prepares in advance food, beverage, material and equipment needed for the service  事先准备服务所需的食品、饮料、材料和设备。 Cleans and re-sets his/her working area  清洁并整理工作区域。 ·Implements the hotel and department regulations, policies and procedures  实施酒店和部门的规定、政策和工作程序。   ·Works with Supervisor in manpower planning and management needs  和上级领导一起进行人力规划和管理需求。 ·Works with Supervisor in the preparation and management of the Department’s budget  和上级领导一起编制和管理部门预算。

·In absence of Manager, conducts shift briefings to ensure hotel activities and operational requirements are known  在经理缺席的情况下主持交接班说明会，确保员工了解酒店的活动和运营要求 ·Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques  运用销售技巧和房间销售升级推广洲际酒店集团的产品和服务 ·Promote the Hotel’s (and ICHG generally) products and services  推销酒店（以及整个洲际酒店集团）的产品和服务 ·Maintain a high level of product and service knowledge about all ICHG Hotels in your region  充分了解所在地区的洲际酒店集团成员的产品和服务 ·Develop and maintain a regular pattern of sales calls  发展和维护常规电话销售模式 ·Prepare and execute action plans which increase reservation sales and associated business  为提高预订和相关业务制定并实施行动计划 ·Record and process reservations made by phone/fax/email  记录和处理通过电话，传真，电子邮件进行的预订 ·Accept wait list reservations  接受等待预订 ·Process amendments to reservations such as extensions, early departures, etc  处理延迟，早退等预订更改 ·Manage “no show” reservations by investigation and recording of same  调查和记录预抵未达预订 ·Record special billing arrangements for groups and conventions  准确输入团队和会议团队的特殊付款方式 ·Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval  有信贷要求的预订须与前厅部和财务部经理保持密切联系优先沟通 ·Maintain knowledge of special rates/ offers/ promotions  掌握关于特价，优惠，促销活动的信息 ·Monitor reservation levels and inform Managers of current and future occupancy rates  监测预订情况，并向经理通报目前和将来的入住率 ·Prepare reports as requested (eg to travel agents, business houses etc)  按照要求准备报告（如给旅行代理和商业机构报告等） ·Prepare reservation sales reports  准备预订销售报告 ·Works with superior on manpower planning and management needs  和上级一起进行人力规划和管理需求 ·Works with superior in the preparation and management of the Department’s budget  和上级领导一起编制和管理部门预算

Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure 监督客户关系部工作人员，以确保来宾始终得到礼貌接待及充分的注意和重视，由此实现最 大的客人满意度 Monitor guest relations personnel to ensure Priority Club members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service 监督客户关系部人员的工作，以确保优悦会会员始终得到全部优惠，常客和其它贵宾也得到 特别关照 Inspects all VIP rooms prior to arrival 在贵宾到达前对贵宾房进行检查 Greet VIP guests personally 亲自迎接贵宾 Liaise with other departments and necessary outside contracts to ensure excellent service delivery 与其它部门和必要的外部承包商联系，以确保提供高质量的服务 Oversee maintenance of efficient repeat guest history system 对高效的常客客史档案系统维护实施监管 Promote Inter-Hotel sales and in-house facilities 促进店际销售及完善内部设施 Perform such functions as to include but not be limited to: 行使下列功能，包括但不仅限于: Priority Club and regular guest welcome letters 向优悦会会员和常客致欢迎信 Solicitation of Priority Club applications 发展优悦会会员 Attending to special requests by guests 回应客人提出的特别要求 Develop and implement guest telephone contact systems 开发和应用客人电话联系系统 Schedule and attend regular Priority Club and VIP guest cocktail parties and social engagements in an effort to further improve on service delivery 计划并参加优悦会和贵宾的定期鸡尾酒会和社会活动，以便进一步提高服务质量 Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests 查阅来客单，检查对客人和贵宾的房间分配情况、各类设施情况以及特别申请 Prepare requisitions for amenities on a timely basis 及时准备设备使用申请 Overall responsible for ensuring and maintaining the entire range of services offered for the Club Floor and Club Lounge with the aim to maximum guest satisfaction 确保向行政楼层和行政俱乐部提供全方位的服务，最大程度的获得宾客满意度 Appraise appearance, discipline and efficiency of all staff under direct supervision andinitiate immediate remedial action if necessary 评估所有员工的外在形象、守纪情况和工作效率并进行直接监管，如有必要，可采取直接的纠正措施 Organize and conduct regular meeting for all Guest Relation’s staff to facilitate communications and smooth operations 组织和召开客户关系部全体人员参加的会议，以加强交流和保证业务的顺利进行 Prepare efficient work schedule for Guest Relations Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures 在考虑酒店入住情况和预测以及大规模的团组活动，特别是关于提前或延迟到达及离店的情 况的前提下，为客户关系部员工准备高效的工作计划，安排节日和假日 Familiar with relevant works of epidemic prevention and control. 熟悉疫情防控相关工作 Assist Executive Manager to handle guest complaint . 协助行政酒廊经理处理客诉

Conducts shift briefings to ensure hotel activities and operational requirements are known 进行有效的交接班简报工作，以明确酒店活动和运营要求 Supervise front office operations during assigned shift including: 在当班期间监督前厅部运营情况，包括: Maintenance of guest information 维护客户信息 Maintenance of information about local events 维护当地活动的信息 Compile occupancy statistics 统计入住情况 Supervise the use of he public address system 监督公共广播系统的使用 Supervise group bookings 监督团组预订情况 Assisting with serious complaints 协助解决严重投诉问题 Supervise cashiering activities during shift including: 在当班期间监督收银活动，包括: Cash handling and banking procedure 现金处理和银行业务程序 Dealing with irregular payments 处理非法支付情况 Instructing staff in credit policies and facilities 就信用政策和设备对员工进行指导 Instructing staff in cash security procedures 就现金安全程序对员工进行指导 Carry out debtor control 实施应收帐款控制 Prepare reports 准备财务报告 Supervise the cashiering system 对收银系统实施监管 Familiar with relevant works of epidemic prevention and control 熟悉疫情防控相关工作 Assist Guest Service Manager to handle guest complaint  协助宾客服务经理处理客诉

Adheres to personal grooming and hygiene standards.  保持个人仪容和卫生标准。 Attends meetings and training sessions as required.  按要求参加会议和培训活动。 Co-ordinate the maintenance of all recreational facilities and equipment.  协调康乐设施和设备的所有保养工作。 Provide all kinds of information about our services for customers, patience, courtesy, appropriately respond to customer inquiries, meet the special needs of customers.  为客户提供有关康体部服务的各类信息，耐心、礼貌、得体地答复客户的问询，满足客户特 殊需求。 Be responsible for facility inspection, form registration, guest items fill etc.  负责相关设施检查、表单登记、客用物品添补等。 The basic conditions for potential customers to visit the Health Club.  为前来参观的潜在客户介绍康乐部的基本情况。 Responsible for the safety of all guest services.  负责所有对客服务的安全 。 Manage all staff in this department.  管理部门内全体员工。 Anticipate economic business level fluctuations and makes action plans.  预测业务水平并制定工作计划。 Comply with all Hotel and corporate guidelines (eg signage guidelines, safety guidelines, etc).  遵守酒店和企业指导方针(如标识指导方针安全指导方针等)。  Deliver high quality service to guests.  向客人提供高品质的服务。 Adhere to departmental cleaning and maintenance programs.  遵守部门清洁和保养规定。 Required Skills 技能要求 Holding the national occupation qualification certificate 持有国家职业资格证书。 2 years related experience including 1 year experience in swimming pool operation, or an equivalent combination of education and experience. 2年相关工作经历，包括1年泳池运营经验，或与此相当的教育和相关工作经验结合的背景。

·Responsible for the safety and security of guests, employees and establishment needs  负责酒店宾客、员工及设施的安全保卫工作 ·Report to Manager all hotel property deficiencies and safety or security hazards  向经理汇报酒店所有的财产损坏和安全危险问题 ·Initiate action to improve a hazardous situation immediately  采取行动以便迅速处理危急情况 ·Implement procedures for security and emergency incidents  执行安全和紧急事件处理程序 ·In the event of fire, be thoroughly familiar with and guided by the hotel’s emergency plan  发生火灾时，应熟知并按照酒店应急事件处理要求进行工作 ·Be familiar with location of fire alarms and fire fighting equipment  熟悉消防报警及灭火器材的位置 ·Maintain the security system  维护酒店安全系统 ·Monitor staff clocking on and off duty  监督员工上下班考勤 ·Allocate staff locker keys as necessary  必要时分发员工储物柜钥匙 ·Conduct random checks of key registers in telephone room, banqueting, engineering, stewarding and housekeeping to ensure the hotel’s key control policy is adhered to and report on discrepancies  抽查话务室、宴会厅、工程部、餐具储物间、客房部的钥匙登记记录，确保酒店的钥匙控制制度得以遵守并报告违背制度要求的情况 ·Maintain a 24 hour surveillance of those areas that are frequented by guests and all work areas  24小时监督客人经常光临及所有工作区域的安全状况 ·Maintain a vigil on the closed circuit TV system and inform security officer on patrol duties of any unusual happenings  监督闭路监视系统并通知巡逻保安人员异常情况 ·Ensure checks are conducted on fire panel, fire hose real outlets and fire barriers and all other safety equipment and ensure that all are in good working order and report to the Safety Manager any item of equipment which is faulty  定期检查火灾盘，消防水带的出水口和防火间隔等消防灭火器材及其他安全设备，确保其处于良好的工作状态，并向保安部经理汇报失效设备 ·Ensure hotel alarm system is in good working order  确保酒店报警系统的正常工作 ·Maintain a good working knowledge  保持良好的业务知识 ·Maintain a daily log of incidents  保留事故记录日志 ·Conduct regular locker checks in line with Human Resources  按照酒店制度要求定期检查员工储物柜 ·Check all packages and passes of employees entering and leaving the building  检查出入酒店员工的随身携带物品 ·Carry out monthly fire inspections  每月进行消防检查 ·Maintain a good knowledge of the liquor act and criminal code  掌握有关酗酒及犯罪管理条理 ·Prevent gambling on hotel premises   禁止在酒店内赌博行为   ·Prevent Sabotage of hotel premises   禁止毁坏酒店设施的行为 ·Ensure all outlets, fridges, cupboards etc are fully secured when not in use or unattended  确保所有未被使用的电源插座、冰箱、厨柜等的安全 ·Ensure no undesirables loiter in or around the hotel premises  确保不受欢迎的人员不在酒店内或酒店周围出现 ·Ensure there is no obstruction to the loading dock and that unauthorized vehicles are removed  确保裝卸区无障碍，未经批准的车辆不得入内 ·Coordinate functions with other security staff or Police and other government Securities and promote good will with them     与其他保安人员或警方或政府其它安保部门协调工作，并与其建立良好关系 ·Implement the hotel policies and procedures and advise Superiors and Human Resources of action taken  执行酒店的各项规章制度，并向上级领导和财务及业务支持经理提出改进建议 ·Be correct, secure and courteous in handling any disciplinary or criminal case    正确、安全、礼貌地处理各类违规及犯罪案件 ·Be alert for any unusual packages, guests or vehicles and advise superior of same   对于异常的行李、客人或车辆保持高度警惕，并向上级领导汇报相关情况 ·Be thoroughly familiar of the property layout, design, entry and exit points  熟悉酒店布局、设计及出入口的情况 ·Make way by escorting VIPs and dignitaries when directed and direct traffic away from Lobby and other busy thorough fares   按照指示对酒店重要客人及重要官员提供护卫，保证大堂及其他繁杂区域的正常秩序 ·Ensure that the safety control office is never left unattended  确保安全控制办公室无缺岗情况 ·Provide escort duty for money transfers to the General Cashier’s office or bank as required   按照要求对酒店与银行之间的现金转移提供护卫

·In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known   在经理缺席时主持交接班说明会，确保员工了解酒店的活动和运营的要求。 ·Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up  在自己当班期间尽可能解决所有的投诉，并在工作日志中记录所有投诉以便进一步跟进的工作。 ·Supervise cash handling and banking procedures  监督现金的处理和存放程序。 ·Prepare daily banking and cash flow reports  编制每日存款和流动资金报告。 ·Establish and instruct staff in cash security procedures  制定并指导员工执行现金安全制度。 ·Deal with irregular payments  处理异常的付款情况。 ·Supervise the maintenance of service equipment  监督服务设备的维护保养。 ·Monitor standards of guest facilities and services 监督客用设施和服务的标准。 ·Control stock and monitor security procedures 控制存货和监督保安成序。 ·Assist with menu and wine list creation  协助菜单和酒水单的设计工作。 ·Supervise functions 监督各项职能。 ·Supervise outlet service  监督餐厅的服务。 ·Works with Superior on manpower planning and management needs  和上级领导一起进行人力规划和管理需求。 ·Works with Superior in the preparation and management of the Department’s budget  和上级领导一起编制和管理部门预算。

Supervise the implementation of housekeeping standards and procedures in relation to: 监督客房部各项标准和工作程序的执行 : Bedroom service  卧室服务 Bathroom service  卫生间服务 Valet service  洗衣服务 Cleaning service  清洁服务 Linen maintenance  布草维护 Recommended changes to these standards and training needs on an ongoing basis 就这些标准和培训需求提供持续性的改进建议。 Maintain a current and thorough knowledge of all housekeeping systems 对客房部所有系统有最新和完整的知识。 Open and close the shift and ensure effective shift hand over 负责管理接班和交班工作，以确保交接班过程的有效进行 。 Distribution and collection of keys 分发和收集钥匙。 Management of all incoming and outgoing calls 管理所有的呼入和呼出电话。 Solve employee grievances 解决员工受到的不公正待遇问题。 Perform Room allocations 分配客房 Perform Room inspections 检查客房 Prioritise arrival rooms 排列抵店客人客房的优先顺序。 Liaise with Front Office for guest and hotel requirements 配合前台满足酒店和客人的要求。 Ensure guest valet is processed and delivered in a timely manne 确保及时为客人提供洗衣服务并送还。 Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories) 协调特别项目(如参观客房，除虫，窗户和地毯的清洁，客房供应量)。 Manage all special requests made by guests 处理客人所有的特殊要求。 Ensure consistency within the department 确保部门内工作的一致性。 Management of lost property for the hotel 管理酒店的遗失财物。 Ensure you have complete knowledge of room types, layouts and facilities 确保具有客房类型，设计和设施的全面知识。 Manage storage areas 管理仓库 Maintain adequate stock levels 保存充足的用品存货。 Complete stock takes as required 按要求完成库存盘点工作。 Maintain stock levels 维持存货水平 Conducts shift briefings to ensure hotel activities and operational requirements are known 进行交接班说明，确保了解酒店的工作和运营需求。 Works with Superior and Human Resources on manpower planning and management needs 与上级领导和人力资源部一起进行人力规划和管理需求。 Works with Superior Director of Finance in the preparation and management of the Department’s budget. 与上级领导和财务总监一起编制和管理部门预算。

Assist guests with all inquiries, both hotel and non-hotel related 协助客人各种与酒店相关或无关的问询 Conduct effective shift briefings to ensure hotel activities and operational requirements are known 进行有效的交接班说明工作，以明确酒店活动和运营要求 Maintain detailed knowledge of the activities of the day and alert to any potential problems 详细了解当日活动情况并留意各种潜在问题 Maintain detailed knowledge of key occurrences in your city/location including directions to key points of interests, restaurants, theaters, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events 详细了解所在城市和地区的情况，包括去往主要地点的路线、以及关于餐馆、剧场、商场、 电影院、体育场馆、娱乐设施、银行、领事馆、交通系统和特殊活动的信息 Maintain adequate supplies of forms, brochures and ensure they are presented in line with hotel standards 保证供应足够的表格和手册，并确保其质量达到酒店标准 Consult Log Book for information/request left by outgoing shift 查阅交班人员的工作日志，寻找相关信息和要求 Manage all incoming guest mail, messages, telexes, facsimiles and special deliveries, in accordance with policy 按照相关政策，对发给客人的信件、留言、电传、传真和特快专递进行管理 Manage outgoing guest mail, courier services, postage of parcels and freighting as directed by guests 按照客人的要求，对客人寄出的邮件、通过信使服务寄送的信件、 包裹的邮资和货运进行管理 Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed 遵守钥匙管理政策，保证客人的钥匙及其它存放在前厅部的的钥匙的安全与有序管理 Receive telephone calls and take messages for guests who are out, in accordance with hotel policy 依照酒店政策，替外出的客人接听电话和留言 Record incoming registered mail, telegram, parcel, telex in appropriate file 在相应的档案上对寄给客人的挂号信、电报、包裹和电传进行记录 Night staff check mail, message of expected guests against the system/computer and expected arrivals 夜岗人员按照电脑系统和预抵房记录对预抵客人的邮件和留言进行查收 Prepare efficient work schedule for Bell staff, arranging holidays and vacations, taking into consideration projected occupancy and forecasts and any large group movements, especially those with early or late arrivals and departures 在考虑入住情况预测以及大规模的团组活动，特别是关于提前或延迟到达及离店的情况的前 提下，为行李服务部员工准备高效的工作计划，安排节日和假日 Works with Superior and Human Resources on manpower planning and management needs 与上级领导和人力资源部一起进行人力规划和管理需求。 Works with Superior and Director of Finance in the preparation and management of the Department’s budget. 与上级领导和财务总监一起编制和管理部门预算。 Familiar with relevant works of epidemic prevention and control. 熟悉疫情防控相关工作。 Assist Front Desk to check in & check out for guests. 协助前台为客人办理入住以及退房。

Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure 监督客户关系部工作人员，以确保来宾始终得到礼貌接待及充分的注意和重视，由此实现最 大的客人满意度 Monitor guest relations personnel to ensure Priority Club members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service 监督客户关系部人员的工作，以确保优悦会会员始终得到全部优惠，常客和其它贵宾也得到 特别关照 Inspects all VIP rooms prior to arrival 在贵宾到达前对贵宾房进行检查 Greet VIP guests personally 亲自迎接贵宾 Liaise with other departments and necessary outside contracts to ensure excellent service delivery 与其它部门和必要的外部承包商联系，以确保提供高质量的服务 Oversee maintenance of efficient repeat guest history system 对高效的常客客史档案系统维护实施监管 Promote Inter-Hotel sales and in-house facilities 促进店际销售及完善内部设施 Perform such functions as to include but not be limited to: 行使下列功能，包括但不仅限于: Priority Club and regular guest welcome letters 向优悦会会员和常客致欢迎信 Solicitation of Priority Club applications 发展优悦会会员 Attending to special requests by guests 回应客人提出的特别要求 Develop and implement guest telephone contact systems 开发和应用客人电话联系系统 Handle guest complaints and refer them as necessary, follows up on corrective action 处理客人投诉，如有必要则将其提交给有关部门，并对纠正措施进行跟进 Compile, analyze and control guest relations’ costs 对客户关系部的成本情况进行编写、分析和控制 Schedule and attend regular Priority Club and VIP guest cocktail parties and social engagements in an effort to further improve on service delivery 计划并参加优悦会和贵宾的定期鸡尾酒会和社会活动，以便进一步提高服务质量 Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests 查阅来客单，检查对客人和贵宾的房间分配情况、各类设施情况以及特别申请 Prepare requisitions for amenities on a timely basis 及时准备设备使用申请 Organize and conduct regular meeting for all Guest Relation’s staff to facilitate communications and smooth operations 组织和召开客户关系部全体人员参加的会议，以加强交流和保证业务的顺利进行 Supervise cashiering activities during shift including: 在当班期间监督收银活动，包括: Cash handling and banking procedure 现金处理和银行业务程序 Dealing with irregular payments 处理非法支付情况 Instructing staff in credit policies and facilities 就信用政策和设备对员工进行指导 Instructing staff in cash security procedures 就现金安全程序对员工进行指导 Assist Guest Service Manager to handle guest complaint 协助宾客服务经理处理客诉 Develop and implement guest telephone contact systems 开发和应用客人电话联系系统 Handle guest complaints and refer them as necessary, follows up on corrective action 处理客人投诉，如有必要则将其提交给有关部门，并对纠正措施进行跟进 Compile, analyze and control guest relations’ costs 对客户关系部的成本情况进行编写、分析和控制 Schedule and attend regular Priority Club and VIP guest cocktail parties and social engagements in an effort to further improve on service delivery 计划并参加优悦会和贵宾的定期鸡尾酒会和社会活动，以便进一步提高服务质量 Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests 查阅来客单，检查对客人和贵宾的房间分配情况、各类设施情况以及特别申请 Prepare requisitions for amenities on a timely basis 及时准备设备使用申请 Organize and conduct regular meeting for all Guest Relation’s staff to facilitate communications and smooth operations 织和召开客户关系部全体人员参加的会议，以加强交流和保证业务的顺利进行

-在自己当班期间尽可能解决所有的投诉，并在工作日志中记录所有投诉以便进一步跟进的工作。 -监督现金的处理和存放程序。 -制定并指导员工执行现金安全制度。 -处理异常的付款情况。 -监督客用设施和服务的标准。 -控制存货和监督保安成序。 -协助菜单和酒水单的设计工作。 -监督各项职能。

-监督客房部各项标准和工作程序的执行 ： -臥室服务 -卫生间服务 -洗衣服务 -清洁服务 -布巾维护 -对客房部所有系统有最新和完整的知识。 -负责管理接班和交班工作，以确保交接班过程的有效进行 。

Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure 监督客户关系部工作人员，以确保来宾始终得到礼貌接待及充分的注意和重视，由此实现最 大的客人满意度 Monitor guest relations personnel to ensure Priority Club members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service 监督客户关系部人员的工作，以确保优悦会会员始终得到全部优惠，常客和其它贵宾也得到 特别关照 Inspects all VIP rooms prior to arrival 在贵宾到达前对贵宾房进行检查 Greet VIP guests personally 亲自迎接贵宾 Liaise with other departments and necessary outside contracts to ensure excellent service delivery 与其它部门和必要的外部承包商联系，以确保提供高质量的服务 Oversee maintenance of efficient repeat guest history system 对高效的常客客史档案系统维护实施监管 Promote Inter-Hotel sales and in-house facilities 促进店际销售及完善内部设施 Perform such functions as to include but not be limited to: 行使下列功能，包括但不仅限于: Priority Club and regular guest welcome letters 向优悦会会员和常客致欢迎信 Solicitation of Priority Club applications 发展优悦会会员 Attending to special requests by guests 回应客人提出的特别要求 Develop and implement guest telephone contact systems 开发和应用客人电话联系系统 Handle guest complaints and refer them as necessary, follows up on corrective action 处理客人投诉，如有必要则将其提交给有关部门，并对纠正措施进行跟进 Compile, analyze and control guest relations’ costs 对客户关系部的成本情况进行编写、分析和控制 Schedule and attend regular Priority Club and VIP guest cocktail parties and social engagements in an effort to further improve on service delivery 计划并参加优悦会和贵宾的定期鸡尾酒会和社会活动，以便进一步提高服务质量 Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests 查阅来客单，检查对客人和贵宾的房间分配情况、各类设施情况以及特别申请 Prepare requisitions for amenities on a timely basis 及时准备设备使用申请 Organize and conduct regular meeting for all Guest Relation’s staff to facilitate communications and smooth operations 组织和召开客户关系部全体人员参加的会议，以加强交流和保证业务的顺利进行 Supervise cashiering activities during shift including: 在当班期间监督收银活动，包括: Cash handling and banking procedure 现金处理和银行业务程序 Dealing with irregular payments 处理非法支付情况 Instructing staff in credit policies and facilities 就信用政策和设备对员工进行指导 Instructing staff in cash security procedures 就现金安全程序对员工进行指导 Assist Guest Service Manager to handle guest complaint 协助宾客服务经理处理客诉 Develop and implement guest telephone contact systems 开发和应用客人电话联系系统 Handle guest complaints and refer them as necessary, follows up on corrective action 处理客人投诉，如有必要则将其提交给有关部门，并对纠正措施进行跟进 Compile, analyze and control guest relations’ costs 对客户关系部的成本情况进行编写、分析和控制 Schedule and attend regular Priority Club and VIP guest cocktail parties and social engagements in an effort to further improve on service delivery 计划并参加优悦会和贵宾的定期鸡尾酒会和社会活动，以便进一步提高服务质量 Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests 查阅来客单，检查对客人和贵宾的房间分配情况、各类设施情况以及特别申请 Prepare requisitions for amenities on a timely basis 及时准备设备使用申请 Organize and conduct regular meeting for all Guest Relation’s staff to facilitate communications and smooth operations 织和召开客户关系部全体人员参加的会议，以加强交流和保证业务的顺利进行

·Manages and monitors the operation of all computer hardware, ensures all systems are working and installed properly, and serves as the primary contact for servicing the computer hardware  监督和管理酒店的所有计算机硬件设施的运行，确保所有系统的正确安装和使用，是酒店电脑硬件设施的主要联系人。 ·Ensures that all systems are covered by the proper maintenance contracts and that preventive maintenance is performed as required  确保所有系统均具备维修保养合同，并按照要求进行日常的预防性维护工作。 · Continually keeps informed of IHG-approved systems and technology that may contribute to improve hotel efficiency, including, but not limited to  应不断了解洲际酒店集团批准认可的那些能夠提高酒店的运营效率的信息系统及技术， 包括但不限于： ·Computer Hardware systems and devices including PC LAN technology.   计算机硬件系统及设施，包括计算机局域网技术 ·Software operating and utility systems.  计算机软件应用系统 ·Front Office and Accounts Receivable Property Management Systems.  前厅部和应收账款酒店管理系统 ·Interfaces to and from Front Office Property Management Systems and other Systems.  与前厅部管理系统和其他系统的接口技术 ·Back Office Accounting Systems.  办公区的财务管理系统 ·PC and LAN based Office Automation products.   与计算机和局域网技术有关的的办公自动化产品 ·Internal and External Electronic Mail / Facsimile / Scanner software and communication tools.  内外部电子邮件、传真、扫描软件及其它通讯工具 ·Holidex Plus / Priority Club / Six Continents Club / Frequent Flyer Corporate databases.  Holidex Puls 预订系统，优悦会奖励计划，六洲俱乐部和常飞计划的公司数据库 ·Point Of Sale Systems.  售货点销售系统 ·Guest and Administration Voicemail.  客人和行政管理的语音留言系统 ·Call Accounting.  电话计费系统 ·PABX systems.  内部电话机交换系统 ·Cabling.  布线技术 ·Hub / Switch Management Systems.  集线器和交换机管理系统 ·Electronic Door Locking Computer System.  电子门禁系统 ·Computer Virus protection.  计算机病毒防护 ·Hotel IT Security and Firewalls  酒店信息技术的安全和防火墙技术 ·Maintain an up-to-date list of all computer hardware  保持最新的计算机硬件产品清单 ·Manages the configuration reports, job control languages, program files and data files on the computer system(s) to ensure maximum operating efficiency  管理计算机系统配置报告、程序控制语言、程序文件及数据文件，确保系统最高效地运行 ·Monitors the performance of the software and maintains a log book of performance report eg; through systems measurement facility/utility, error and integrity check reports, system malfunction and solutions  监督软件的运行状态，通过系统测评技术，记录系统故障及错误，形成系统运行报告，并解决相应问题 ·Installs and tests corporate approved program changes to the hotel computer system(s)  将公司批准的软件安装到酒店计算机系统上并予以测试 ·Investigates and reports software problems to the vendor, or to the Regional, Area or Corporate Office  调查并向供应商，集团区域或地区办公室汇报所有的计算机软件的问题 ·Establishes documents, test and communicates appropriate disaster recovery emergency procedures to follow when the hotel computer system(s) are inoperable  协助制定、测试并传播酒店计算机系统瘫痪状态下的应急补救措施。 ·Ensures that all computer media saves and back-ups are completed, documented and stored per IHG specifications  确保按照洲际酒店集团的要求记录、保管、备份所有系统信息 ·Maintains uncompromising data and physical security standards  坚决执行信息数据的安全标准 ·Controls the key/lock for computer room and ensures that the computer room fire protection, temperature control, and power requirements meet the IHG security specification as described in the IHG security system  按照洲际酒店集团的安全标准，控制机房钥匙，机房温度，确保电力供应并作好消防安全工作 ·Administer all user ID’s, passwords, and the most sensitive system utilities, secures all touchy resources and critical libraries  管理所有的用户名、密码和保证敏感系统和机要信息资源的安全 ·Maintains technical and user documentation, systems reports, newsletters and announcements in a neat, orderly and secure fashion  整齐有续且安全的保管技术及用户资料文件、系统报告、新闻简报及通知 ·Completes and distributes activity reports, program trouble reports, and enhancement list  完成并分发系统工作报告、错误程序报告及系统升级列表 ·Performs special project/other duties as assigned by the Management, include but not limited to serve as a back-up in performing Financial Reporting to corporate office during the absence of Director/Manager of Finance and Business Support  完成管理层指派的其它特殊工作，包括但不限于在财务及业务支持经理缺勤时履行财务报告的职能 ·Conduct “Self-Audit” of systems, security and emergency procedures according to the Hotel and Financial System Security Manuals and materials supplied by the Regional Manager of IT.  按照酒店的财务系统安全管理手册要求对系统、安全性及应急措施进行自我审查 ·Follows-up on all outstanding points from the latest EDP audit of his/her hotel  根据最新酒店审计检查报告，跟进所有未尽事宜 ·Serves as the primary associate with all computer-related outside vendors  负责与系统外部供应商接洽 ·Notifies department heads on current computer related issues, new releases, MIS trends, viruses etc.  告知相关部门主管领导最新的计算机相关事宜，如信息发布、信息管理系统发展趋势、计算机病毒等 ·Coordinates purchase of program applications or enhancements to meet specific hotel needs only if these applications are not covered by existing standards prescribed by the corporate office  在系统应用程序不能满足酒店现行标准的情况下，协调采购应用程序软件或对其进行升级以满足酒店运营需求 Supervisor （JB7） 主管级（7级）

目前招聘具体岗位为：中餐厅主管  岗位职责 1.熟练掌握餐厅设备的操作，并能迅速解决突发问题； 2.严格执行卫生标准，确保厅面卫生标准； 3.严格执行酒店仪容仪表及日常培训要求； 4.高效完成上级安排的工作。 岗位要求 1.大专及以上学历； 2.具备2年以上同岗位工作经验； 3.具有良好的沟通及协调能力； 4.具有较强的管理及社交能力。 5.女性优先

目前招聘具体岗位为：宾客服务主管 1、 制定前厅部的工作计划，推动本部门的各项工作。 2、 调整、完善本部门的组织机构及各项规章制度以适应工作需要。 3、 教育职工遵守国家的各项政策、法令。向职工阐明酒店和部门的有关政策，努力保持和发展与员工的良好关系。 4、 努力创造工作中的和谐气氛，积极倡导部门之间及部门内部通力合作的工作作风。 5、 前厅部的考核是否有利于加强管理，有利于调动员工的积极性。 6、 加强与餐饮、房务、财务等部门的横向联系，促进对客服务工作。 7、 负责归口管理要素的检查工作，每季度不少于一次。 8、 严格按酒店规定队员工进行检查考核，保证服务质量及各项工作正常运行。 9、 传达部门各项工作指标，分析处理各岗位反映的问题，改进工作。 10、 根据客情变化，协助经理及时做好人员、物资等方面的调整。 11、 处理宾客投诉，广泛征求宾客意见，保持良好的客户关系。 12、 了解掌握员工思想动态，及时向经理汇报，做好员工思想工作，调动员工积极性。 13、 制定部门培训计划和要求，开展员工培训。 14、 审核确认领班申报的VIP情况，向分管经理汇报

1、迎接问候宾客，在宾客面前随时保持整洁友好愉快的形象，确保自己的服饰、发型整洁、淡妆等方面全部符合规定的要求。 2、 熟知当天订餐情况，注意记录宾客的特别活动(如生日庆祝会)，应及时向主管汇报。 3、 迎接宾客，引导宾客到预订台位或宾客满意的台位。 4、熟练掌握店内外信息，向宾客提供礼貌周全的服务。 5、随时注意在接待工作中的各种问题，及时向上级反映和协助处理。 6、 掌握和运用礼貌语言，负责接听电话，宾客电话订餐应问清楚基本信息。 7、 向客人介绍餐厅各式菜点、各种饮品和特式菜点，吸引宾客来餐厅就餐。