JOB SUMMARY
Position responsible for all the food and beverage operations, whichincludes all restaurant, beverage and room service operations.Oversees guest and employee satisfaction, maintaining standards and meeting orexceeding financial goals. Demonstrates knowledge and proficiency of allapplicable food and beverage laws and regulations. Develops and implementsbusiness plan for food and beverage.
Education andExperience
• High school diploma or GED; 4 years experience in the food and beverage or related professional area.
OR
• 2-year degree from an accredited university in Food Service Management,Hotel and Restaurant Management, Hospitality, Business Administration, orrelated major; 2 years experience in the food and beverage orrelated professional area.
CORE WORKACTIVITIES
Developing andMaintaining Budgets
• Develops and manages all financial, employee engagement and guestsatisfaction plans and actions for Food and Beverage departments.
• Maintains a positive cost management index for kitchen and restaurantoperations.
• Utilizes budgets to understand financial objectives.
Leading Foodand Beverage Team
• Manages the Food and Beverage departments (not catering sales).
• Supervises and manages employees. Manages all day-to-day operations.Understands employee positions well enough to perform duties in employees'absence.
• Utilizes interpersonal and communication skills to lead, influence, andencourage others; advocates sound financial/business decision making;demonstrates honesty/integrity; leads by example.
• Oversees all restaurant, beverage and room service operations.
• Creates and nurtures a property environment that emphasizes motivation,empowerment, teamwork, continuous improvement and a passion for providingservice.
• Provides excellent customer service to all employees.
• Responds quickly and proactively to employee's concerns.
• Provides a learning atmosphere with a focus on continuous improvement.
• Provides proactive coaching and counseling to team members.
• Encourages and builds mutual trust, respect, and cooperation among teammembers.
• Monitors and maintains the productivity level of employees.
• Develops specific goals and plans to prioritize, organize, and accomplishwork.
• Provides the leadership, vision and direction to bring together andprioritize the departmental goals in a way that will be efficient andeffective.
• Sets clear expectations with the employees and team leaders and verifiesthat appropriate rewards are given if expectations are exceeded.
EnsuringExceptional Customer Service
• Provides excellent customer service.
• Responds quickly and proactively to guest's concerns.
• Understands the brand's service culture.
• Drives alignment of all employees, team leaders and managers to thebrand's service culture.
• Sets service expectations for all guests internally and externally.
• Takes ownership of a guest complaint/problem until it is resolved or ithas been addressed by the appropriate manager or employee.
• Verifies all banquet functions are up to standard and exceed guest'sexpectations.
• Provides services that are above and beyond for customer satisfaction andretention.
• Improves service by communicating and assisting individuals to understandguest needs, providing guidance, feedback, and individual coaching when needed.
• Serves as a role model to demonstrate appropriate behaviors.
• Manages day-to-day operations, drives quality, and verifies standards aremeeting the expectations of the customers on a daily basis.
Managing andConducting Human Resource Activities
• Provides guidance and direction to subordinates, including settingperformance standards and monitoring performance.
• Conducts performance reviews in a timely manner.
• Promotes both Guarantee of Fair Treatment and Open Door policies.
• Identifies the developmental needs of others and coaches, mentors, orotherwise helps others to improve their knowledge or skills.
• Identifies the educational needs of others, develops formal educational ortraining programs or classes, and teaches or instructs others.
• Develops an action plan to attack need areas and expand on strengths basedon employee engagement and guest satisfaction results.
AdditionalResponsibilities
• Complies with all corporate accounting procedures.
• Provides information to supervisors, co-workers, and subordinates bytelephone, in written form, e-mail, or in person.
• Analyzes information and evaluates results to choose the best solution andsolve problems.
• Drives effective departmental communication and information systemsthrough logs, department meetings and property meetings.
