job overview职位概述 ·To provide excellent food and beverage service, in a friendly, competentand professional manner, throughout the restaurant/bar, Ensure guestsatisfaction by maximizing guest’s experience, using Guest SatisfactionStandards. Promoting a fun work environment and being a team player. Theassociate will also have a opportunity to multi- skill in other F&B outlets ·履行职责支持餐饮部服务团队，在餐厅或是酒吧为客人提供五星级的殷勤好客餐饮服务，最大限度的令客人满意。以友好、娴熟的专业水准为客人提供出色的餐饮服务，确保客人满意营造健康的工作环境并融入其中。   we want ourguests to feel special, cosmopolitan and In the Know which means we need youto: 我们希望宾客感觉风格独特、时尚现代和深入洞悉，这意味我们需要你： ·Be charmingbybeing approachable, having confidence and showing respect. 亲切、充满自信、体现尊重来展现富有魅力的你。 ·Stay in the momentby understanding andanticipating guests’ needs, being attentive and taking ownership of gettingthings done. 理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持专注当下。 ·Make it memorableby being knowledgeable,sharing stories and showing your style to create moments that make people feelspecial. 见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到令人难忘。 Duties andResponsibilities工作职责 FINANCIALRETURNS 财务回报 ·Familiar with the menu, beverage brand price, effectively promote toguests dishes drinks, increase sales. ·熟悉菜牌，酒水牌价格，有效向客人推销菜式饮料，提高销售额 ·Treat all tableware, etc., in strict accordance with operatingprocedures, do light to take light put, reduce breakage. ·严格按照操作程序，对待所有餐具等，做到轻拿轻放，降低破损。 ·In accordance with the rules and regulations of the hotel askedprofessional processing, invoicing and payment. ·按照酒店的规章制度专业的处理询问，结账和付款。 our people 员工团队 ·With colleagues, boss, team andother departments to keep the spirit of mutual cooperation and trust each otherto deliver positive results. 与同事，上司，团队和其他部门之间保持共同合作和互相信任的精神，以传达积极的成果。 ·Keep good communication toensure efficient work handover. 保持良好的沟通以确保有效的工作交接. ·Aware of their responsibility,how to communicate with colleagues, and seek opportunity to improve their ownskills and job knowledge. 清楚自己的岗位职责，多与同事沟通，并寻求机会，提高自己的技能和就业知识。 ·Actively participate in a widerrange of hotel meeting. 积极参与更广泛的酒店会议。   guest experience宾客体验 ·Establish andmaintain effective guest relations ·建立并维持有效的对客关系 ·Endeavor toremember guest’s names and address them by their surname. ·尽力记住客人的姓名并以姓氏称呼 Demonstrateeffective and appropriate interaction with guests whilst maintaining aprofessional approach and image ·以职业化的形象和态度实施有效的和合适的对客影响 ·Communicationwith guests in a manner which promotes goodwill, trust and satisfaction以能够促进友好、信任和满意的态度与客人交流 ·Take appropriateaction to resolve guest complaints采取合适的行动解决客人的抱怨 ·To be empoweredto handle special requests and complains from outlet guests有承担起上级授予的处理客人特殊要求投诉的能力 ·Interact with guests in touch, ensure a guests' expectations. 与宾客联络互动，确保达成宾客的期望。 Corporate Responsibility企业责任 ·Energy conservation, rationaluse of the facilities. 节约能源，合理使用各项设施。 ·Adhere to occupational, healthand safety legislation, policies and procedures. 遵守职业，健康和安全方面的立法及政策和程序。 ·Familiar with property safety,first aid and fire and emergency procedures and equipment, and safety operationquickly. 熟悉财产安全的保护，急救和消防及紧急应变程序和设备，并安全敏捷地操作。 ·To take action to correctdangerous situation, and inform the supervisor of potential risks. 采取行动，以纠正危险情况，并通知上司所存在的潜在危险。