Under the general guidance and supervision of the
Director of Marketing & Communications to ensure all jobs (including but
not limited to daily office & administrative/secretarial works) in the
Marketing & Communications Department are completed according to the
standards and in a timely manner. Protect the correct image and positioning of
the hotel and Brand by meeting corporate standards in all collateral and
advertising material. Coordinate and maintain good rapport with all departments
concerned and Conrad hotels and offices, fulfill required tasks to obtain
optimized results by following the hotel’s objectives.
在市场传讯总监的监督和指导下, 根据集团的标准,及时有效地完成在市场传讯部门下的所有工作(包括但不仅限于日常的办公室行政管理工作);通过与媒体和广告商之间的合作,维护酒店和康莱德品牌的公众形象,打造正确的市场定位;与酒店各部门之间保持良好的沟通关系,在酒店要求的标准范围内将本职工作发挥完善。
Major Responsibilities 主要职责:
To ensure that standard performance are efficient and consistently pursued.
确保持续为客人提供高标准服务。
Aware of all in house VIP, to ensure that all of their special F&B needs and request are delivered and fulfilled during their stay.
清楚饭店所有的VIP贵宾,确保满足他们在店其间的特殊餐饮要求。
Lead by example, motivated and train staff to achieve revenue goal and service standards.
以身作则,激励和培训员工达到服务标准。
Clearly indicates and communicate his/her direction and goals to his/her staff and constant follow up.
清楚地将自己的指示和目标要求告诉员工并随时掌握事情的进展情况。
Job Specification 职位要求:
Minimum of 2 years hotel and/or restaurants experience.
至少两年同等职位酒店或餐厅工作经验。
Good at wine knowledge and service skill.
具备良好的酒水知识及服务技巧。
Good communication skills and service oriented.
具有良好的沟通能力和服务意识。
Fluent in Chinese & English.
中英文口语流利。